Posted by on March 05, 19103 at 04:47:11:
We are looking for a suitable candidate to join our team to work at a Foreign Multinational Company on contract basis (12-month or longer). Interested candidates are invited to email your resume in MS Word format (virus scanned) to jobs@thatz.com stating your present and expected salary, as well as, availability. Please include your photograph.
We regret that only short-listed candidates will be notified.
Job Requirements :
Diploma in IT with at least 2 years working experiences in similar field.
Able to communicate well in English and Japanese (both written and spoken).
At least 2 years experience in providing IT support to user in terms of PC Hardware and Software or Applications.
Experience in providing IT telephony support to end-users.
Good inter-personal and administration skills.
Customer oriented.
Must be a Team player, as well as, able to work independently.
Looking for career growth within the organization.
Job duties :
1) To provide first level telephony support to users on IT-related problems (E.g., Laptops, PCs, Printers, Scanners, Plotters and Network Connectivity issue). Knows how to trouble shoot basic networking and systems problems.
2) To provide second level (face-to-face) support to user when the remote management tools and verbal advice are not suitable to resolve the issue.
3) To manage site inventory of assets on user terminals. (E.g., Hardware, Software licenses.)
4) To monitor application software, operating systems, hardware and network, and pro-actively informing users regarding the service up-time, availability, recovery and performance.
5) To perform logging of requests, providing statistics and assisting with monitoring user satisfaction.
6) To install and change control of user terminals, defined software for Laptops and PCs, and other user devices like Printers, Scanners or communications devices).
7) To provide a local service point to users where they can obtain immediate service (eg.). Log the request and ensure that the standby laptop or PC is available.
8) To supply IT related consumables to users (eg. Cartridges, diskettes, etc).