Posted by on September 28, 19101 at 02:50:59:
Engr. JOSEPH MIRANDA PANGANIBAN
Licensed Electronics and Communications Engineer with more than 6 years of Solid Experience in the field of Information Technology
Contact Numbers:
Mobile: (63 917) 25205074
E-mail: jopangs_69@hotmail.com
Office: (63 2) 6378453
Fax: (63 2) 6374753
Job Titles:
Senior Technical Support Analyst, Network Administrator, Network Engineer, Systems Engineer, Customer Service Engineer, Licensed Electronics and Communications Engineer, Web Developer, Professional, Specialist, Consultant.
Objective:
A young and aggressive Filipino Electronics and Communications Engineer seeking a challenging career in Technical Solutions and Support field in order to fully utilize professional skills within a progressive, modern organization. An Information Technology Specialist in constant struggle for growth and expansion of knowledge in accordance to the ever-changing world of the Information Technology.
As a Consultant:
Provides Network and Technical Pre-Post Sales Support for Engineers and Systems Integrators covering networking devices, technologies and topologies as well as Server Solutions. Supported products are motherboards, processors, switches, hubs, routers, RAID cards. Provides infrastructure technical support for corporate clients nation wide. Having undergone extensive training on HP, Compaq, Mitac, Canon, Del, 3Com, Cisco and other leading IT products. Accomplished fast, reliable and permanent solutions for network issues, while interacting with many levels of management for that purpose. Implements NT Server platforms operating on a multi-domain network structure, supporting corporate clients that w/c involved handling of network issues, analysis, planning and implementation, problem area identification, service and support, data backup solutions, network hardware and wiring. Analyzes and implements the requirements for the application of computer technology in a mission-critical environment for remote sensing system and online monitoring of regional power system equipment. Works with a team of programmers, technicians and other engineering staff involved in project development.
As an I.T. Specialist:
Certified Compaq Service Engineer that extends support to all users in a client/server system and the resource to all end users in LAN. Monitors transaction processing thru an on-line system, monitors LAN to keep it responsible for a reliable facility such as installing, testing, implementing and maintaining intermediate switching. Dynamically attach and detach devices with both the DSM and Driver Manager present. Standardize information exchange functions within open end user systems to enable them to communicate in a distributed applications environment. Creates configuration files thru network's Device Service Manager. Accomplishes system debugging and maintenance. Identifies methods for reducing line errors. Contrasts leased lines in point-to-point and multipoint configurations. Leverage the power of PL/SQL, tunes database, protects data with backups and security, integrates Personal Oracle7 and Workgroup Server with Enterprise Oracle7. Optimizes database environments. Configure, administer and maintain Oracle databases for a multi-customer ASP. 24x7 operation.
Computer Literacy:
Lotus 123; Lotus Notes; Lotus Smart Suite; WordStar 7.0; Word Perfect; MS Access; MS Office (97 and 2000); MS Project; SAP; Visio; C Language; COBOL; Fortran; Pascal; Progress 4GL; FoxPro; SQL Server; ATM; Banyan Vines; Hubs, Routers; LAN; LANManager; LanServer; WAN; SONET/SDH; Lease Lines; Novell; TCP/IP; WAN; MS DOS; SCO UNIX; UNIX; Linux; Windows 95/98; Windows NT; Windows 2000; Windows ME; Windows NT Server; Windows 2000 Server; Windows 2000 Advance Server; Veritas Executives; HTML; JavaScript; MS Proxy Server; MS SQL Server 7; MS Exchange Server; PL/SQL; Oracle database on Windows NT platform; FrontPage; Adobe PhotoShop; Page Maker; Paint Shop Pro; CorelDraw 9.0; AutoCAD; OrCAD; SDS/2; Bentley Micro Station; Work Bench; B2 Spice; Protel.
Educational Background:
Graduate of Pasig Catholic College in the elementary, March 1988.
* Made the honor roll in the senior year.
Graduate of Don Bosco Technical College in highschool, Mandaluyong City, Mar 1992.
* Consistent Academic, Technical and Conduct Awardee from the first ‘til the last years.
* Gained the Dominic Savio Award and the Religion Award in the senior year.
* Gained the Four-year Technical Vocation Diploma.
Graduate of Don Bosco Technical College with the degree of Bachelor of Science in Electronics and Communications Engineering, March 1998.
Courses:
Workshop, Technology and Practice 1-4; Engineering Materials; Thermodynamics; Engineering Mechanics; Circuits 1-2; Electronics 1-4; Electromagnetics; Strength of Materials; Principles of Antennas; Radio Wave Propagation and Microwave Designs; Control Systems; Logic Circuits and Switch Theories; Wire Communications; Wireless Communications; Microprocessor System; Electronics Design 1-2; Industrial Electronics; Digital Communications; Instrumentation and Control; Broadcast Engineering and Acoustics; Data Communications; Communication System Design; Computer Aided Design and Computer Programming. All courses with laboratories offered.
Licensure Exams Taken:
ECE Board Exam, 4-5 November 1998, passed.
Job History:
May 21, 2001 – present date
Senior Technical Support Analyst
24F East Tower, Philippines Stock Exchange Bldg.,
Ortigas, Pasig City.
June 01, 2000 – June 15, 2001
Network Administrator / EDP Supervisor
Filipinas Dravo Corporation
2F Philippine National Construction Corporation Bldg.,
Edsa, Mandaluyong City
June 07, 1999 – June 01, 2000
Customer Service Engineer
Integrated Computer Systems, Inc.
7F Philamlife Bldg., Alabang, Muntinlupa
January 19, 1995 – February 28, 1997
Student Assistant
Don Bosco Technical College
Kalentong St., Mandaluyong City
March 10, 1997 – March 31, 1999
Assistant to the Systems Administrator
Northwest Insurance and Surety Company
272 Dasmariņas St., Binondo Manila
December 30, 1993 – July 15, 1994
Shift Leader / Encoder
Golden Donuts Incorporated
733 Aurora Boulevard, Quezon City
April 9, 1990 – June 30, 1990
Counter Person
Golden Donuts Incorporated
733 Aurora Boulevard, Quezon City
Job Descriptions:
*Senior Technical Support Analyst
- Manages application design and development projects. Serves as the project manager for projects dealing with system design, implementation, migration, and administration.
- Senior engineer, analyst, and the consultant of the company’s network project. The project covered a wide area providing users and clients with access to engineering services at the Asian offices and UK.
- Installs, tests and monitors TCP-IP LAN and WAN connections here in the Philippines, Hongkong and the United Kingdom as a part of the project. In the same project, installs and maintains Windows NT Server, which served as part of the regional server for engineering transactions.
- Provides project management and senior-level application development for several R5 Notes and Domino-based applications including the implementation and customization of the GWI CRM solution.
- Implements programming languages, software, and architectures such as Active Server Pages, VBScript, JavaScript, VB, ADO and ODBC.
- Develops new applications designed to provide Intranet access to mission critical information. All projects included enhancing the functionality and usability of applications through the web-browser interface. Utilizes experience and skills in HTML design techniques.
- Designs and implements Local and Wide Area Networks.
- Designs LAN/WAN related presentations and presents them to the top-level management.
- Maintaining the LAN/WAN documentation and creating LAN/WAN Procedure Documentation for all LAN/WAN and User functions.
- Performs all duties necessary to maintain the company’s LAN/WAN infrastructure and customer relations.
- Hands-on experience in installation and maintenance of interoffice links, WAN connections and leased lines, ISDN, e-mail system, network security and antivirus protection, backups and SNMP.
- Determines requirements for operating systems, network design, and server configurations, analysis gathering, requirements definition, and integration of Windows NT solutions in the enterprise environments, system optimization, troubleshooting, and tuning, and implementation of product solutions to support coexistence between dissimilar platforms.
- Installs and configures Microsoft Exchange Servers MS SQL Servers and workstations of different operating systems; backup and CD-ROM devices; X-terminals; DNS, NIS environment; HP OpenView for UNIX; Lotus Notes.
- Performs multi-processor multi-node installations, Disk Arrays, Hierarchical Storage Management, multi-level backup, massive automated installations over network, complicated scripting.
- Systems and maintenance planning, installation and documentation.
- Performs automated installation and configuration over network.
- Performs disk mirroring and striping.
- Installs new database objects for applications.
- Maintains multiple database systems.
- Resolves production issues including rebuilding database servers or objects.
- Investigates and resolves several database management issues including problems with an existing workflow application and application replication issues.
- Monitors and maintains all aspects of server and client connectivity for communication and replication activity.
- Resolves MS Exchange and MS SQL server related issues and provides daily technical-level support for database owners/managers
- Provides NT domain administration through the use of the Microsoft Back Office suite, including SMS and SQL server.
- Administers Oracle 8/8i and Microsoft SQL Server 6.5/7.0
- Migrate servers from SQL Server 6.5 to 7.0 (required the creation of custom utilities to identify objects using non ANSI SQL logic)
- Compare / synchronize logins and passwords between SQL Server 7.0 data servers.
- Consulted by internal business units for database design, tuning, and support.
- Create and administer user and group accounts; determine account policies; assign permissions. Manages and monitors network resources; back-up and restore files and folders; generate and view security logs
- Create and manage partitions, file systems, fault-tolerance volumes.
- Supervise Help Desk, New Systems Deployment, Server Administration,
- Administration and Manages Cisco Network, OA & INTERNET SERVERS/FIREWALL
- Install, configure, and manage network transport protocols, printers, and print resources in an NT environment
- Implement and troubleshoot directory replication and synchronization.
- Configure, utilize and support TCP/IP in an NT environment.
- Analyze system performance, client-to-server traffic, and server-to- server traffic.
- Ensures everyone in the enterprise needs information access to perform his/her job.
- Overseeing disaster recovery procedures.
- Maintaining security and database backups through Veritas applications.
- Assures that data is protected, recoverable and always available.
- Designing, implementing, and auditing security policies for desktop computers
- Implements and manages network security, TCP/IP, and IPX/SPX.
- Administers and provides technical support to an organization of over 100 staff with NT and the Windows family computer systems as well as LANS.
- Provides first/second/third level support to desktop services and trainings for Windows operating systems and applications to the user community.
- Conducting both user level and technical support level training courses for all Windows Operating Systems.
- Working with multiple platforms and operating systems on a daily basis.
- Able to manage and implement projects and perform contract and vendor management.
- Determines requirements for operating systems, network design, and server configurations, analysis gathering, requirements definition, and integration of Windows NT solutions in enterprise environments, system optimization, troubleshooting, and tuning, and implementation of product solutions to support coexistence between dissimilar platforms.
- Responsible for research, planning, and deployment of new software and hardware, including Microsoft operating systems, office applications, specialized computing products (including palmtops, laptops, and other remote computing devices), and network utilities.
- As the Senior Analyst for the company’s e-mail system, creates specifications, evaluates and coordinates with contractors and suppliers for implementation, and purchased hardware and software.
- Responsible for selecting new equipment and preparing purchase orders. Assemble and install new equipment.
- Responsible for selecting desired hardware and software maintenance contracts. Performed self-maintenance on certain hardware devices.
- Support and support coordination
- On-site installation and troubleshooting of HP, Dell, Compaq and IBM clients' systems
- Design, develop and implement various customer application and system projects using Microsoft related technologies
- Implements desktop software policies
- Planning and implementing software and hardware upgrades.
- Create hardware specifications for use in bidding of hardware and request the actual proposals and/or quotations from the vendors.
- Dealing with suppliers (hardware suppliers, software suppliers, and services suppliers)
- Install, configure and fine-tune software and hardware on Windows platforms
- Conducts trainings for implemented procedures and developed software.
- Requesting training, hardware, and software required for members of the team
- Good interpersonal skills and able to manage people of different levels.
* Network Administrator / EDP Supervisor
- Implements operating systems knowledge of Microsoft Operating Systems and Networking Operating Systems.
- Configures networking protocols with advanced knowledge of TCP/IP, SNMP, NetBEUI, SMTP, POP, HTTP, DNS, WINS, PROXY.
- Shares knowledge on hardware ability to build, install, integrate, troubleshoot, and support Intel-based Workstations / Servers: RAM, CPU, HD, NIC, Tape, I/O, RAID, SCSI, Ethernet, CAT 3/5.
- Implements strong knowledge of Internet Technologies in MS Windows 95 / 98 / NT and 2000.
- Assures network administration (Windows NT 4/Internet Information Server 4.0): Installation of OS’s, Account/Group Management, Security, LAN connectivity, TCP/IP.
- Manages LAN/Database: MS Access, ODBC, IDC/HTX Database scripting, administers SQL and Progress database.
- Works on Internet programming: HTML 3.2, SQL including Front Page Express on Systems Development.
- Performs well on graphic designs: Adobe Photoshop and CorelDraw
- Performs software installation: Installed and configured various software applications and utilities (Windows NT 4, Windows 2000 and Unix)
- Shares knowledge on TCP/IP: IP Addressing, Domain Subnetting, Optimization, and ATM/Ethernet.
- Installs and configures Microsoft Windows operating systems (Windows NT 4, Windows 95/98/2000) and Microsoft Windows compatible software applications, utilities and hardware drivers.
- Routine maintenance of all network architecture both in UNIX, Windows NT and Windows 2000.
- Manages all servers and its architecture.
- Updating of all hardware configurations on workstations and standalone units, servers, printers and their peripherals including network boards, disk controllers and disk subsystems.
- Scheduling of preventive maintenance on all computer hardware and peripherals.
- Maintaining a complete and organized inventory of new purchases of hardware and software for proper accountability.
- Proper archiving of completed project files in CD or tape media.
- Periodic backup of files and purging of old files.
- Monitoring of server file statistics for possible system error and disk usage.
- Periodic check-up of all computers on viruses including installation of the latest virus update.
- Analyzes the requirements for the application of computer technology in mission-critical environment for remote sensing system and online monitoring of regional power system equipment.
- Worked with a team of programmers, technicians and other engineering staff involved in project development.
- Supervised computer technicians and the whole EDP division/department on all system operations.
- Attends seminars and workshops.
* Customer Service Engineer
Field Work
- Provided pre-post technical sales support to corporate clients by performing on-site resolutions and repairs.
- Installed and configured operating systems such as DOS, Win 3.1, Windows 95, Windows 98, Windows NT and Windows 2000.
- Installed and configured needed applications, network drivers and protocols, network paths, plug and play devices on branded servers, workstations, and laptops.
- Installed configured and repaired units of Compaq, Packard Bell, Mitac, Dell, Hewlett Packard, Cannon Epson, 3 Com Hubs and Repeaters.
- Scanned disks of user’s units for errors and viruses and give them proper advice.
- Conducted Y2K testing and upgrades on branded servers, desktops, and laptops.
- Educated and held seminars among end users and clients on all products being carried and on basic troubleshooting techniques with servers, desktops and laptops.
- Assisted end users with customized hardware and software installations.
- Acted as an on-call network engineer on network problems and system failures.
- Extended pre-post technical sales support with all computer hardware and other peripherals for scientific debugging and diagnostics.
Bench Work
- Performed printed circuit board and component level testing and repair on commercial PCs such as Compaq, Hewlett Packard, Packard Bell, Mitac and Dell.
- Performed printed circuit board and component level testing and repair on laserjets, deskjets, dot matrix printers and plotters such as Hewlett Packard, Cannon, Epson and OKI.
- Improved customer satisfaction by facilitating much needed solutions over the phone.
- Attended and related to customers in brought-in booth observing high professionalism.
- Received, inspected and installed warranty claimed parts of supported products.
Over-all Responsibility
- Accepted responsibility in making engineering decisions consistent with safety, health, and welfare of the public, and to disclose promptly those factors that might endanger the public and the environment.
- Avoided real or perceived conflicts of interest whenever possible, and disclosed them in gentle, courteous and peaceful manner to affected parties when they do exists.
- Upheld the values of initiative, sense of urgency and “can do” attitude by practicing and reflecting such in daily work.
- Considered customer satisfaction of primary importance by doing the very best to maintain service standards.
- Worked efficiently by producing desired result with minimum effort, expense or waste.
- Maintained and improved technical competence and undertake technological tasks for others being qualified by training or experience or after full disclosure of pertinent limitations.
- Seeks, accepts, and offers honest criticism of technical work, to acknowledge and correct errors, and credit the contributions of others properly.
- Observed the responsibility for the proper use, maintenance and safekeeping of the properties of the clients, company’s, and others’ under care.
- Assisted colleagues and co-workers in their professional development and supported them in following the company’s code of ethics.
* Assistant to the Systems Administrator
Engineering Division
- Extended the company’s support to all customers in a client/server environment system.
- Acted as the resource to all end users in Local Area Network environment.
- Standardized information exchange functions within “open” end user system to enable them to communicate in a distributed applications environment.
- Monitored transaction processing through an on-line system.
- Contrasted switched and leased lines in point-to-point and multipoint configurations.
- Defined simplex, half and full duplex modes of line operation.
- Monitored networks to be responsible for keeping a reliable facility available, such as installing, testing, implementing and maintaining intermediate switching nodes.
- Created configuration files through networks’ Device Service Manager.
- Dynamically attached and detached devices with both the DSM and Driver Manager Present.
- Maintained networks to provide long-distance transmission, error detection and recovery facilities.
- Accomplishes system debugging and maintenance.
- Identified methods for reducing line errors.
- Worked well with System Engineers and all agents.
Accounting Department
- Supervised transactions of subordinates and other agents.
- Handled insurance agents.
- Monitored system accounting.
- Accomplished filing of policy on Fire Insurance (non-life).
- Accomplished segregation of original copies such as accounting copy, underwriting copy and cashier’s copy.
- Accomplished encoding of all consecutive issues of policies.
- Accomplished filing of official receipts from the first month ‘til the end of the month corresponding deposits.
- Tallied cash-on-hand and official receipts and summarized all expenses.
- Reported to the Underwriting Manager on a regular basis.
*Student Assistant
- Installed operating systems and application softwares in a Local Area Network.
- Assisted students in programming using softwares such as Turbo Pascal, Turbo C, C++, Unix, PowerBuilder.
- Properly initialized and shutdown systems.
- Performed automatic and manual kernel boots.
- Identified parameters associated with the generation of a kernel.
- Add, delete, and control users and devices.
- Set up all user environment parameters.
- Assigned users to groups on the system.
- Defined the type of shell into which the user will initially be placed.
- Organized users’ file system stability.
- Assigned, set up and maintained printers and printer spoolers on the system.
- Set up the communication parameters required in activating terminals and printers.
- Set up and maintain cron facility and its associated files.
- Set up the at/batch and the accounting facility.
- Provided per process resource utilization data.
- Performed regular backup and recovery procedures on individual files, directories and file systems.
- Archived individual file directories and file systems.
- Ability to examine and repair a file system.
- Isolated system problems associated with system initialization.
- Identified physical data block addressing of a file.
- Viewed the contents of a data block.
- Altered file system parameters.
- Outlined the sequence of events that occurs on the system, going from single-user to multi-user mode.
- Assisted all students from all levels (primary ‘til college) on all languages, softwares, and hardwares inside the computer center.
- Kept student’s track records and class schedules.
* Shift Leader/Encoder
- Handled counter personnel.
- Regulated shifts and product requisitions.
- Reported consistently to the stock manager and other superiors.
- Worked well with computers for customer requisitions.
- Used knowledge in programming (FORTRAN, C++) for receipts and personnel records.
- Maintained and updated all relevant charts.
- Demonstrated competence as a Shift Leader and a Counter Person as well.
-Reported abruptly to the supervisor of any intermediate problems and difficulty that have arisen during the course of duty.
- Acted as the supervisor in his/her absence as required.
- Attended and participated in store meetings and other managerial activities.
- Maintained a good professional relationship with the customers and subordinates as well as informing them of any announcements and promos.
- Monitored the performance of counter personnel as well as the production personnel and report to the supervisor and the store manager.
- Maintained confidentiality of the subordinates’ personal records.
- Demonstrated an awareness of fore hazards and the necessary precautions to be taken in case of accidents and other incidents.
- Promotes own professional development in terms of educational skills and attitudes so as to maintain current trends and practices.
- Demonstrated an awareness of the socio-cultural factors involved in personal relations.
* Counter Person
- Attended to customers, superiors and colleagues with outmost service, care, respect and enthusiasm.
- Established and maintained good rapport with colleagues.
- Fulfilled all duties of counter personnel including maintenance and cleanliness of the over all shop.
- Attended cashiering with great honesty.
- Attended take out orders while observing scientific selling.
- Attended to dine-in orders with great courtesy.
- Attended to porters and other dirty kitchen works.
- Has a great deal of knowledge of all products and services.
- Observed accuracy in food and beverage preparations.
- Took the lead of doing the right things at the right time and the right place.
- Doing ordinary services in an extra ordinary way.
- Attended personnel meetings and gatherings.
- Assisted incoming trainees.
- Strove to be Employee of the Month (May and June)
- Team player.
- Performed additional duties as required.
Major Seminars and Trainings:
October 26, 2000
Cisco Aironet Unplugged
Dusit Hotel Nikko Makati City
October 11, 2000
DELL Enterprise Solutions Workshop
Intercontinental Hotel Makati City
September 30, 2000
Windows Millennium Edition Phil. Launch
SM Megamall Mandaluyong City
June 29,2000
Cisco Systems Seminar AVVID an Enterprise IP Telephony Network
Dusit Hotel Nikko, Makati City
May 28 to June 28, 2000
CorelDraw 9.0
Filipinas Dravo Corporation
Mandaluyong City
April 15, 2000
Customer Care Workshop
Integrated Computer Systems, Inc.
San Juan Metro Manila
February 2000
Windows 2000 Advanced Server
Integrated Computer Systems, Inc.
San Juan Metro Manila
January 20 – 24, 2000
Compaq Certified Service Engineer
Compaq Philippines Makati City
December 1998
Microwave Technology and Design
Don Bosco Technical College Mandaluyong
March 1998
Career Orientation
Don Bosco Technical College Mandaluyong
February 1998
Fiber Optics Communication
Don Bosco Technical College Mandaluyong
January 1998
Cellular Technology
Don Bosco Technical College Mandaluyong
Personal Data:
Date of Birth : 19 March 1975
Nationality : Filipino
Marital Status : Single
Profession : Registered Engineer with License Number 0017405
Residence : #16 FSJWI Ortigas Ave. Rosario, Pasig City, 1600, Manila, Phil.