Posted by on July 04, 19102 at 22:25:51:
Robert Butterworth
PREFACE TO RESUME
My name is Robert Butterworth. I have 11 years experience in IT consulting in Australia and South East Asia, and my expertise is in business systems design and integration. I am an Australian citizen and will soon be moving to Taipei to live and I will have a work permit there. I am hoping to identify opportunities in Taipei that would take advantage of my skills and experience. A brief background on my career and work targets follow.
I am currently a senior manage with Accenture Melbourne where I am responsible for planning and managing projects with a focus on systems architecture and integration in the communications industry. Most recently I led a requirements and solution architecture team over 10 months in Singapore at Singapore Telecom. Some of my other recent roles have included leading large and complex design efforts such as GST, Broadband and wholesale / retail integration for Telstra. Teams I managed ranged from small teams of 5-6 through to 50 people in a tiered reporting structure.
I am exploring other options as the next career step at Accenture moves away from projects and implementation and into sales with shorter involvement at clients. My preference is to continue with project work where I can build relationships and have a longer involvement in an organisation. My next step is to take on a management or leadership role to help a company plan, manage, and deliver a large project or ongoing program of change. My target location is Taipei, as I will be joining family there.
I have attached a copy of my resume so that you may gain more information on my skills and experience. I would very much like to discuss with you potential opportunities. Please feel free to call me on 0419-514-560.
Robert Butterworth
Senior Solution Architect
92/120 Sturt St, Southbank,
Vic 3006 Australia
Home +61-3-9682-1591
Mobile/Roaming +61-419-514560
Email - rbutterworth@hotmail.com
SUMMARY
Senior Solution Architect with broad experience across diverse range of technologies and business architectures. Expertise in understanding and assessing current IT capabilities against business goals and critical needs, and formulating cost effective solutions and tactical plans. Specialising in working with and managing large and complex changes in environments involving high risk, uncertainty and diverse or competing stakeholder interests. Key skills areas include:
* Leadership and management in the requirements, business and solution architecture and integration phase of a large and complex project or program of change
* Large and complex project and program management
* Functional expertise in billing, customer care, financials, and integration of mission critical systems in the communications industry.
* Knowledge management and re-use of techniques, methods, and frameworks
* 11 years experience in IT consulting across the full systems development life cycle, including 4 years at executive level in Australia and South East Asia
KEY ACHIEVEMENTS
Solution Architecture
* Led and managed the regional solution team through scope definition, requirements and business analysis, solution architecture and review and acceptance within aggressive timeframes and a high level of uncertainty and risk. Achieved the following:
* Leveraged previous experience in integrating systems in the telecommunications industry to guide the client on high profile issues and assist team members to work through issues in their respective functional domains.
* The team delivered and gained acceptance from a diverse range of stakeholders in a timeframe allowing the solution to be dovetailed into the core delivery cycle.
* Led a team of architects and functional designers to refine business requirements and develop solution architecture to support the client's proposed wholesale billing platform.
* Resolved and gained acceptance to several complex business and technical issues impacting multiple functional streams by conducting workshops and review with both business and IT groups, creating point of view papers, and ensuring the full support of key impacted parties.
*
Goods and Services Tax (GST) (Melbourne): - Managed a diverse group of teams within the client IT group to develop and integrate functional analysis and designs to support the introduction of the Australian GST. Formed and directed a management team to oversee project design activities across 8 functional streams, 24 core systems, and 36 staff. Leveraged and tailored existing team-based project management and design processes for use in a consistent and effective way across the wider IT organisation for the first time in the client organisation. The design phase was accepted and moved into the delivery phase within target timeframes with acceptance from all stakeholders, later resulting in a smooth introduction of GST for the client. The programme management approach used was later successfully adopted for use on subsequent large and complex programmes.
IT Capability Assessment
* IT Capability Assessment (Melbourne): - Developed an IT capability gap analysis and point of view briefing on the key client's IT infrastructure. The briefing included maturity level and strategic placement of current systems against Accenture best practices and industry offerings, and identified opportunities of highest value to the client. The Brief provided a quick-start for Partners to engage the client in business development discussions and was used as input to similar efforts in Japan, USA, and Melbourne.
* Wholesale IT Capability (Melbourne): - Positioned Accenture to quickly and effectively respond to an impending systems development tender for the Wholesale unit of the key client by researching the client's current IT and business capability, selecting and applying Accenture global industry offerings, and developing an opportunity analysis brief.
Project Planning and Mobilisation
* Regional Billing and Customer Care (Singapore): - Established confidence amongst stakeholders and program management that the regional aspects of the program would be defined in time to integrate with the core solution by developing and agreeing a targeted project plan, specific action plans, and by mobilising a consulting team to quickly begin work.
* Asynchronous Digital Subscriber Line (ADSL) (Melbourne): - Provided discipline and structure to manage the program across a number of organisational boundaries. Maintained a tight change management approach to ensure the integrity of the solution was not adversely impacted, while allowing critical changes to be integrated into the core solution. The key results for the client were getting the program back on track and with a higher level of certainty going into the construction phase. The client successfully launched its ADSL product offering and is seen as an important source of new revenue.
Project management and continuous improvement
* Regional Billing and Customer Care (Singapore): - Developed and managed a review and acceptance approach for the regional effort to address existing delays in gaining mutual agreement on requirements and solution and to provide more predictability regarding the outcomes for all parties. The result was a smooth execution of review, resolutions, and acceptance from the client. Later tailored and initiated use of the review and acceptance process across the wider program to address similar issues faced by other project teams. This allowed the program to meet very tight contract deadlines in a controlled and predictable way.
* Programme Management process improvement (Melbourne): - Designed a program level management-reporting dashboard at Telstra for use on large complex projects. The dashboard was later rolled out to a substantial part of the organisation as it allowed project managers to efficiently gather and report status and allowed executives to quickly gauge the health and progress of major initiatives.
* ADSL (Broadband) (Melbourne): - Took over management of the architecture and design phase of the client's Asynchronous Digital Subscriber Line (ADSL) programme after the programme was experiencing delays and in danger of missing important deadlines. Developed a standard management-reporting framework including a management dashboard to track and manage progress and allow quick identification of problem areas.
Effective Team Management
* Regional Billing and Customer Care (Singapore): - Provided support, mentoring, and career guidance to the regional team. This was critical as several team members were asked to take on very senior roles for their level in the firm and had to sustain a high level of focus and effort in a high-pressure environment. Received appreciation from team members and commendation from the programme manager on effective mentoring and guidance to the team.
* Wholesale Billing (Melbourne): - Managed a team of billing functional designers and later worked within the development team during delivery. This allowed business and solution issues to be resolved quickly and allowed potentially serious delivery risks to be mitigated. Represented the client in discussions with pilot customers on the introduction and operational aspects of the proposed solution. The client successfully launched its wholesale billing platform and was able to leverage it to significantly reduce outstanding disputes arising from the existing platform.
* Telemarketing Management (Melbourne): - Managed the company's Melbourne-based telemarketing organisation including recruiting and training of new staff, writing campaign-based telemarketing scripts, and conducting market research and list management to maximise the effectiveness of the team.
Design and Development
* Software Re-platforming (Melbourne): - Worked as part of a joint Melbourne / USA team to migrate the mainframe billing system onto a Unix platform for use at another client. Led a small team to develop repeatable processes to migrate mainframe components to a Unix server via mainframe Job Control Language (JCL) and Unix File Transfer Protocol (FTP) scripts. All components were successfully delivered to the USA development team and the process repeated several times to include subsequent software enhancements added to the mainframe version of the system.
* SAP Integration (Melbourne): - Developed a series of interface operations specifications that defined the operation and organisational responsibilities involved in the interfaces between systems required for introduction of the client's new SAP materials and financials system. The operations specifications allowed development of interfaces to be estimated and scheduled, and for organisational changes to be made in preparation for deployment.
Mission Critical Systems Support
* Operational Support Management (Melbourne): - Managed a small team responsible for providing 24x7 operational support for software migration within the client's billing operations group. This involved responding to time critical faults and continuously improving the software management environment. Successfully introduced new software component types and maintained smooth operation of production software during major project releases with a minimum of downtime.
* Production Software Maintenance (Melbourne): - Identified and developed technical solutions to handle several aspects of a planned significant increase in billing transaction volumes with the introduction of Total Call Record Charging (20 million transactions per day to 100 million per day). Led a small team of analysts to conduct detailed design and construction following the technical solutions. The solution was successfully delivered into production on time.
SUMMARY OF PROFESSIONAL EXPERIENCE
ACCENTURE (Melbourne / Singapore) 1995-Present
Accenture is a US$10B global IT and management consulting firm. Worked as a senior manager in the firm's Communications and High Tech market unit, with a focus on business solutions delivery and customer relationship management (CRM).
Client Retail Sub-account, Melbourne 2002
Responsible for leading business development efforts and conducting opportunity analysis.
Regional Solution Architecture Manager, Singapore 2001
Seconded to a key Accenture Singapore telecommunications client to lead a team of 6 consulting staff to define regional business and solution architecture for the billing and customer care program of change.
Lead Solutions Architect / Design Manager, Melbourne 1998-2000
Seconded to a key Accenture Melbourne telecommunications client to lead and manage the define phase of several complex programmes of change and provide architectural leadership during delivery.
Lead analyst / software management team leader, Melbourne 1995-1997
Responsible for managing the client's software and reference data management team within the wider billing operations group. Later responsible for design and development of several components of the client's Total Call Record Charging project.
PRICE WATERHOUSE (Melbourne) 1991-1995
Price Waterhouse (later Price Waterhouse Coopers) is a global IT and management consulting firm. Worked as a graduate and later a consultant on several systems development efforts for Melbourne clients including National Mutual, ANZ Bank, and Telstra.
FORMPLEX Home Improvements (Melbourne) 1989-1990
Managed the company's Melbourne-based telemarketing team.
EDUCATION AND MEMBERSHIPS
* Monash University (Melbourne, Australia): - Bachelor of Computing (Information Systems), and Bachelor of Business (Accounting) -1990
* Melbourne High School: - High School Certificate - 1985
* Australian Society of Certified Practicing Accountants: - Assoc. Member - 1992-1999.
PROFESSIONAL DEVELOPMENT
* AMDOCS Billing and Customer care Executive Overview (Accenture Singapore) - 2001
* Internet Architecture & Technology School (Accenture USA) - 2000
* Critical Behaviour Interviewing (Accenture Sydney) - 2000
* Delivering Client Value (Accenture USA) - 2000
* Communication & High Tech Summit (Accenture Melbourne) - 1998/1999
* Net-Centric Architecture Workshop (Accenture USA) - 1999
* Business Architecture for Technology (Accenture USA) - 1999
* Intro. to the Capability Maturity Model (CMM) for Software (Accenture Illinois) - 1998
* Technology for Business Integration (Accenture USA) - 1998
* Project Management Fundamentals (Accenture USA) - 1997
* Business Analysis and Design School (Accenture USA) - 1997
* Advanced SAP Training (Price Waterhouse Melbourne) - 1994
* Information Technology Study (Price Waterhouse Melbourne) - 1991/1994
* Flashpoint Command Centre Web Site (Home hobby web site and dial-in Bulleting board with 100 online games) - 1993-2000
AWARDS AND RECOGNITION
* Received a certificate of appreciation in 1999 from the Telstra CEO (Ziggy Switkowski) for contribution to the ADSL program.
* Received "Outstanding" contribution rating at Accenture in 1998 for performance consistently exceeding job requirements
* Received Clubman of the Year trophy at Brighton Central Pool Club in 1992 for service to the club as founder and president.
TECHNOLOGY EXPOSURE
* Platforms: - Mainframe, Unix, PC/LANs
* Packages: - SAP, Siebel, Amdocs, Flexcab
* Functional Domains: - Billing, Customer and Order Management, Reference Data Management, Mediation and rating/pricing, Payments and Treatment, Reference data management
* Programming languages: - C, Cobol, Unix shells, Mainframe JCL, Dbase/Clipper