Posted by on July 31, 19102 at 10:54:30:
Purpose of Position: Lead quality interface between USA Headquarters and Taiwan Operation. Strong background in quality systems to drive quality improvements into the process. Interface with local quality management at four Asia faculties and Corporate offices. The emphasis is on establishing stronger quality systems and processes in the organization while driving warranty costs down.
Key Responsibilities - Drive continuous improvement efforts related to the overall quality system.
- Training associates in the use of quality tools
- Introduce advanced quality planning tools
- Lead efforts to improve internal quality metrics (including first pass yield, audit, supplier acceptance, etc.)
- Lead the initiative for root cause identification and improvement plans to reduce warranty costs
- Work with quality staff and others to drive use of problem solving tools (e.g. 6 sigma methodology, D.O.E., etc.)
- Successful new product quality introductions, while supporting team efforts to meet schedule and cost targets
Relationships Internal -- All Asia functional areas and US operations.
External -- Supply base, sourcing office, Product engineering
Measures of Performance - Warranty
- First Pass Yield
- Final Audit
- Supplier Acceptance (component & finished product)
- Scrap
- Structure and content of effective quality systems
- Maintain ISO 9000:2000 Certification
Background and Skills Bachelors degree required, Engineering based
Experience driving problem solving and continuous improvement
Minimum of 4 years quality engineering experience in an industry that requires strong systems control, i.e. automotive, electronics, mechanical manufacturing, etc.
Strong knowledge and experience in using applied statistics.
Hands-on experience using lean manufacturing techniques and 6 Sigma tools.
Personal Trait Profile
• TEAMWORK: The ability to work collaboratively with others toward mutual objectives.
• SENSE OF URGENCY: A bias for taking action - spontaneous recognition of problems and opportunities.
• CUSTOMER FOCUS: A drive to discover and meet and exceed the needs of customers (either internal or external).
• CONTINUOUS IMPROVEMENT: The ability to develop creative solutions to problems and continuously improve systems and processes.
• VISIONARY LEADERSHIP: The ability to communicate and enlist support for the vision of the organization.
• RESULTS ORIENTATION: A drive to achieve results and goals in the short and long term.
• ADAPTING TO CHANGE: The ability to adapt to work effectively in an environment of change, uncertainty, and ambiguity. Can make pragmatic decisions in a timely fashion, especially when there is not a clear “right way.”
• TECHNICAL EXCELLENCE: The depth and breadth of job-related expertise and the motivation to use and expand one’s technical knowledge.
• COMMITMENT TO FUTURE VISION: The commitment to being part of the integrated organization. The desire to support the needs, priorities and goals of the organization.
• ENTREPRENEURIAL SPIRIT: A fundamental belief in one’s ability to successfully take on new and difficult challenges, question the status quo, and take risks.
• HIGH INTELLECT: Conceptual, strategic, but able to probe into specifics when necessary. Analytical and fact-based most of the time, but able to draw on intuition. Able to reduce an overwhelming amount of information into a few salient issues to focus on. The ability to prioritize the most relevant from all other issues. Creative and independent thinker. Open minded.
• EMOTIONAL CHARACTERISITICS: Values consistent with company’s culture. Places the best interests of the organization ahead of personal gain. Solid sense of self-confidence. High expectations of self. Welcomes challenges and stretch goals. Resilient under high workload, high stress. Flexible. Independent, self-initiating versus looking to upper management for direction. High level of integrity and ethics. Empathetic.
• MOTIVATIONAL CHARACTERISTICS: High energy level. High dominance (comfortable with authority and leadership), high competitive achievement (drive to win, results orientation). High level of autonomy, and low need for structure and boundaries.
• INSIGHT: Knows self well (strengths and development needs). Plays to strengths but not afraid to identify and work on weaknesses. As a self-improver, embodies the “kaizen” philosophy.
• INTERPERSONAL CHARACTERISITCS: Open, communicative, give and take dialogue, seeks input from others, but not dependent on getting a consensus. Good listener – both in being receptive and in asking good, probing questions to illuminate an issue. Keeps people informed – the “what’s” and “why’s” of issues. Perceived as trustworthy, honest, non-political. Tells people where they stand – lots of sincere recognition and clear direct negative feedback when necessary. Does not shy away from constructive conflict and confrontation. Able to work in a team/group environment (versus a strictly “hub and spoke” management style.
• ON THE JOB BEHAVIOR: Excellent problem solving, quick and penetrating mind, learns a new environment quickly. Can manage “down and in” as well as “up and out.” Identifies and communicates the key priorities to the organization, remains focused. Demonstrates strong “lead by example” values (“walks the talk”). Pragmatic in dealing with the real-world problems and pressures. High sense of urgency. Perceived as strong, respected, fair leader, with emphasis on developing the strength of the team. Fosters cross-functional problem solving and cooperation. Identifies, recruits, and develops the strongest talent. Is proactive in developing, remediatiing, or removing weak players. Delegates real responsibility and holds people accountable. Tough-minded without being personally attacking. Helps people feel good about themselves even when challenges are daunting. Organized/Strong time and project management skills. Has the charisma to lead a dynamic organization.