Posted by on April 04, 19103 at 22:20:18:
C U R I C U L U M V I T A E
Rosalie R. Aguilar
50 Lorong 40 Geylang S9 Unit 06-21
Sunny Spring Condominium Singapore 398074
Residence Tel. 6842-1694
Mobile no. 96888490
OBJECTIVE:
An opportunity to gain additional experience with my knowledge in technical background that will provide me with an excellent career-growth opportunity.
HIGHLIGHTS
Degree in Bachelor of Science in Computer Science
Seven years experience as an Information Technology professional
Strong troubleshooting & problem-solving skills
Work effectively and independently as part of a team
Customer service-oriented
HARDWARE / SOFTWARE EXPERIENCE / PROFICIENCY
HARDWARE
IBM PC Compatible, IBM Netfinity 5000, Fujitsu & Compaq server & desktop, Printer (HP, Lexmark), Notebook/Laptop (Acer, Dell, IBM & Toshiba) 8274 IBM Route Switch, Zip and Jaz Drive (IOMega), LAN Card & PCMCIA (Ethernet & Madge Token Ring), Hub, Hard Drive, Modem, HP JetDirect Print Server
SOFTWARE
Programming Languages
Foxpro for Dos and for Windows, Foxbase, Dbase III plus, HTML 4
Applications
IBM Client Access Express, MS Office 4.3, 95/97/2000/XP, MS Access 97&2000, Perfect Labels, Acrobat Reader, Corel Draw, Pro Image Plus, Norton Utilities, SPSS for Windows, Mc-Afee Virus Scan, Fprot, Winzip, Ghost Enterprise 7.0, Photo Editor, Tivoli (Client), Norton Anti Virus Corporate Edition, PC Anywhere, Microsoft Service Pack 3, 4 & 6a
Communication
Lotus Notes 4.5.2, MS Internet Explorer 4, 5.5SP2 & 6SP1, MS Mail, Netscape Navigator/Communicator, Microsoft Outlook 97, 2000 & XP
OPERATING SYSTEM
Windows 2000 professional for Workstation / Advanced Server, Windows XP (Professional Version), Citrix Metaframe for client, Windows NT Workstation 4.0/Server, Windows 3.11/95, OS 2 Warp ver .3 and MS Dos 6.2
PROFESSIONAL EXPERIENCE
COMPANY : A-IT SOFTWARE SERVICES PTE LTD
ADDRESS : 10 Anson Road # 28-13 International Plaza
Singapore 079903
CLIENT : United Overseas Bank Ltd
DATE : June 5, 2000 to Present
POSITION HELD : Network Engineer
DUTIES & RESPONSIBILITIES :
Desktop Support
Provide technical support for all the IT Business Solution Department (BSD)
Provide On-Site technical support for some of the Privilege Banking staffs for those users whos still using the OS2/WARP Operating System
Provide On-Site technical support for the Banking Hall Infospire Control System and Adds TV server
Troubleshoot Operating System and all standard software application such as:
Windows 2000 (Advanced Server / Professional Edition), Windows NT Server 4.0, Windows NT 4 for Workstation w/ SP6a, Citrix Metaframe, OS 2 Warp ver.3 & Novell Intranetware 4.6
Microsoft Office 97, 2000 & XP, Internet Explorer 5.5 (SP2) & IE 6.0 (SP1), Mochasoft, IBM Client Access (Express edition) & Acrobat Reader, Winzip, Visio 2000 and Microsoft Project 2000
Setting Up, Installation and configuration of new PCs/Servers, notebooks, printers upon the request of the users
Documenting configurations and Procedures to help Local IT Staffs while dealing with various issues
Upgrading software and hardware devices
Evaluate on acquisition and implementation of hardware, software and Operating System
Test & Evaluate new PCs and notebooks w/c include OS installation, network configuration, printer connections and all standard application softwares before deploying to all users
Configuring some test machines and All workstations to system requirements
Configuring Email and users profile under Windows NT and Windows 2000
Collaborate with the following migration
Migrated all the PCs from Pentium 133 to Pentium III
Assigned for the Migration from Windows 95 & NT to Windows 2000 with SP2
Assigned for the Migration from Token Ring Card to Ethernet Card Connections
Helpdesk Support
Provide helpdesk support for all IT BSD staffs including hardware, software and system problem
To perform first level diagnostics and problem resolution
To ensure all calls are answered in a timely manner
Responsible and Monitor for the Database of the PCs Inventory for IT BSD Staffs
Developed Inventory relational database by using MS Access 2000
Network Support
Provide first Level support for the network problem
Ensure all workstations are running in best condition and can connect to the network
Troubleshot Novell Netware network errors
Install and configure network protocols (TCP/IP, NWLINK IPX/SPX, PPT for VPN), network card, network printers & modem connections
Setup remote access connection for some of the users through VPN (Virtual Private Network)
Liase with the SNI department regarding the patching and faulty lanpoint
Hardware Support
Installs and Upgrades hardware devices such as RAM, Hard Disk, NIC card (Ethernet, Madge token ring, PCMCIA), Printer, Sound Card, Modem
Liase and coordinates with the Gateway helpdesk and UOB Helpdesk regarding the hardware breakdown (ex. Hard Disk, Motherboard, Disk Drive, CD ROM Drive and Notebook failure)
EMPLOYER : OPUS IT SERVICES
COMPANY : IBM Singapore PTE, LTD.
CLIENT : Nanyang Polytechnic School
ADDRESS : #31 Kaki Bukit Road 3, #06-14 Techlink,
Singapore 417818
DATE : August 24, 1998 to August 14, 1999
POSITION HELD : Technical Support Specialist
DUTIES & RESPONSIBILITIES :
Desktop/Server Support
Perform troubleshooting and problem determination on system errors in Windows NT environment
Provide technical support and troubleshooting for the hardware and window-based application software such as Lotus Notes 4.5, Netscape Navigator/Communicator, Microsoft Internet Explorer 4 & 5, MS Office 97 & 2000 and other internal application problem
Analyzed, installed, maintained, configured and upgrade computer hardware and software in Microsoft NT Environment
Carry out NT Testing and installing NT patch of Y2K
Ensure all workstations are running in best condition and can communicate with other users
Responsible for the maintenance of all the PCs and System Administration
Installed all kinds of peripherals (printer, scanner, zip and jaz drive
etc)
Creating Windows NT account for the new user
Managed the Account properties for the user
Provide technical assistance to all Technical Officer for each school such as School of IT, School of Engineering, School of Health, School of Business & the Corporate Department
Liased to the Corporate IT Group to pilot and roll out new systems
Assigned for the Migration for all VIPs PC from pentium II to pentium III
Provide site support for Nanyang Polytechnic with more than 900 users.
Network Support
Performed troubleshooting of 8274 IBM ATM Route Switch
Responsible for changing the admin password for the 8274 switch
Responsible to add a new Elan group for the 8274 switch
Assigned to do a network test by using FTP software
Performed error log for each Switch by using Telnet
Provide 1st level support for the network problem
Coordinate and work together with Network Administrator to troubleshoot internal related issues for the possible and quick solution of the problem
COMPANY : IT World
CLIENT : National Computer Systems, Singapore (NCS)
SITE PROJECT : National Library Board (NLB)
ADDRESS : 7 Kaki Bukit Crescent Level 4, Kaki Bukit Techpark I
DATE : January 7, 1998 to July 15, 1998
DEPARTMENT : Computer Service Center
POSITION HELD : Helpdesk Support / Technical Support Specialist
DUTIES & RESPONSIBILITIES :
Helpdesk Support
Analyzed helpdesk calls that come into the solution center
Create classified cases for all the calls
Solved the problem through phone, if not escalate the case to the Technical Support Specialist
Provide helpdesk support for a staff including hardware and software problem
Processed/Created monthly progress report by using MS Access 97
Development of Inventory relational database by using MS Access 97
Maintained/Handling database for Hardware Inventory and Helpdesk Case
Created Windows NT Account for new user
Make a phone call to the vendor to do the hardware replacement for the PC
Log all calls in monitoring form then encode and update the records by using MS Access 97
Technical Support Specialist
Install/Upgrade and Configured Windows NT ver 3.51 & 4.0, Windows 95 and other window based software applications such as Lotus Notes 4.5.2 and Microsoft Office 97
Assigned to Setup IBM notebooks and do the standby duty during the staff in-house training
Setup PCs with TCP/IP support, and install Printer
Assigned to setup Lotus Notes desktop for a new user
Do the standby duty during the 1st opening of the Library and during the exhibit (National Education Exhibit)
Performed onsite service if needed
Maintained Companys Windows NT 3.51/4.0 and other software & hardware needs
COMPANY : Jollibee Foods Corporation
ADDRESS : 10th flr. Jollibee Centre, San Miguel Ave. Pasig City
DATE : August 16, 1995 to December 31, 1997
DEPARTMENT : FSC Audit Department
POSITION HELD : FSC Audit Clerk
DUTIES & RESPONSIBILITIES :
Functioned as a Programmer assigned in a PC environment using FOXPRO for Dos / Windows language
Developed a system for the Internal Monitoring System & other special projects
Designing screen layout, and create coding system for all the forms
Generate Scoresheet for all the forms
Convert Foxpro Database to Excel Pivot Table
Produced manuals for the users technical support and documents for the system implementation
Handled/Maintained all databases (Foxpro & SPSS)
Process / generate monthly, quarterly and annual reports by using SPSS for Windows
Troubleshoots hardware and software problems
Trained / Assists software applications to my superior
Encode all the accomplished form
COMPANY : Jaka Investment Corporation
ADDRESS : 211 Pasong Tamo Ext., Makati City
DATE : January 19, 1993 to March 10, 1993
DEPARTMENT : Management Information System (MIS)
POSITION HELD : On-the-Job Training
DUTIES & RESPONSIBILITIES :
Upgrade existing program in Foxbase
Assigned to create a program in Dos Mode (Backup and restore)
Proof reading
Encoding
Arranged files and labelling diskettes
TECHNICAL TRAINING PROGRAM
Network Administration in Windows NT Server ver.4.0
Conducted by : Meralco Foundation Institute
Date : December 1-16, 1999
Venue : MFI , Meralco Center Ortigas Ave, City of
Pasig
SEMINARS / WORKSHOPS ATTENDED
Seven Basic Habits for Highly Effective People
Conducted by : JFC (Training Dept.)
Date : June 4 - 7 1996
Venue : 9th flr. Jollibee Centre Pasig City
Bayanihan: Teamwork Beyond Expectations
Conducted by : Shepherd Philippines Corp.
Date : May 21 - 22 1996
Venue : Club Estancia, San Jose Tagaytay City
Windows... Breaking the Barriers of Conventional Computing
Conducted by : Microcircuit Personnel
Date : 1992
Venue : Microcircuits Corporation
PERSONAL INFORMATION
Birth date : March 4, 1972
Nationality : Filipino
Marital Status : Single
Sex : Female
E-mail Address : a_jhing@hotmail.com, rosalie_aguilar@hotmail.com
EDUCATIONAL ATTAINMENT
College Degree (1989 - 1993)
Bachelor of Science in Computer Science
AMA Computer College