Posted by on December 17, 19102 at 21:11:58:
We are looking for suitable candidates to join our team to work at a Foreign Multinational Company. Interested candidates are invited to email your resume in MS Word format (virus scanned) to jobs@thatz.com stating your present and expected salary, as well as, availability. Please note that only shortlisted candidates will be notified. Successful candidates shall undergo hands-on and classroom trainings as when necessary.
Basic Requirements
A Diploma or Degree in Computer Science or its equivalent.
At least 6 to 12 months of working experience on PC Hardware, MS Win 9X / Win2K, MS Win NT Workstation and/or Standard Software (MS Office, Outlook, Anti-Virus Software, Browsers, etc). AS/400 and Lotus Notes experience will be beneficial.
Excellent communication (especially telephony), inter-personal and written skills.
Customer and service oriented.
Able to work in fast paced environment.
Able to work independently and in a team.
Possess positive, friendly and cheerful working attitude.
Female candidates are welcome to apply.
Willing to carry out Helpdesk support functions for at least 12 months.
Job Duties
Provide end-user telephone and on-site support on in-house applications and standard PC and notebook problems.
Logging of helpdesk calls and documentation of all user requests and problem resolutions.
Trouble-shoot PC Hardware, Notebook, PDA, Printer/Print Server, MS Win 9X, MS Win NT Workstation, Win 2000, Standard Software, Lotus Notes Clients, In-house Applications, Outlook & Browser problems, SNA, TCP/IP, etc.
Adhere to the Helpdesk and End-user Support Service Levels at all time.
Able to lead a team (on-rotation basis).