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PIA CARAG SANTOS
Unit 403 Project Condominiums
J.P. Rizal cor. Calderon St.
Cubao, Quezon City
Telephone: 912 5013/8346225
Mobile: 09193013927
WORK EXPERIENCE
Blue Feather's Travel & Tours
2026 Park Avenue Mansions
Park Avenue St. Pasay City
May 2000 - Present
Travel Agency Manager
Plans, organizes and controls the operations of the travel agency and coordinates the activities of sales staff, including: to develop and implement sales policies in accordance with directives established; plan all sales activities of the agency; review market research and consumer trends to determine customer demand potential, sales volume and the effect of competitors' operations on sales.
Saudi Arabian Airlines - Travel Wide Associated Sales Philippines Incorporated
G/F Metro House Bldg. 345 Sen. Gil Puyat Ave. Ext., Makati City
August 1997- November 1998
AGENT - Central Ticketing Office/Prepaid Ticket Advice
PTA AGENT - front-line agent tasked to attend to passenger travel and Recruitment Agency Representatives in Prepaid ticket advisory and ticket issuance. Verifies group and individual fares, sorts, classifies and handles incoming and outgoing telex transmittals. Creates ticket issuance report.
Sales Department
Saudi Arabian Airlines - Travel Wide Associated Sales Philippines Incorporated
4F Metro House Bldg. 345 Sen. Gil Puyat Ave. Ext., Makati City
January 1997 - August 1997
Office of the Sales Manager
EXECUTIVE ASSISTANT - assists the Sales Manager with inter-office at Saudi Arabian Sales account transactions. Attends to client inquiries, coordinates and confers with the Sales team on the daily sales activity and strategies. Reports directly to the Sales Manager.
EDUCATION
Postgraduate Diploma February 1999 - July 5, 2000
In Tourism Management
Curtin University of Technology
Perth, Western Australia
Affiliations:
(COFSWA - Council of Filipino Students in Western Australia)
External Vice President
Bachelor of Science in Tourism 1992 - 1996
University of Santo Tomas
Espana, Manila, Philippines
SECONDARY 1982 - 1988
St Louise College
Mabini St. Tuguegarao, Cagayan
Philippines
PRIMARY 1982 - 1988
St. Paul University
Mabini St., Tuguegarao, Cagayan
Philippines
PERSONAL BACKGROUND
Nickname: PIA
Birthday: February 04, 1975
Birthplace: Tuguegarao, Cagayan
Height: 5'6½
Weight: 110lbs.
Civil Status: Single
Father's Name: Angelito M. Santos
Occupation: Businessman
Mother's Name: Salvacion C. Santos
Occupation: Agency Manager - National Life Insurance Co.
ON THE JOB TRAINING
Philippine Airlines
Office of the Vice President - Business Development & Special Projects 8/F Allied Bank Bldg. Ayala Avenue, Makati City
Executive Assistant
November 1995 - January 1996
Assist the Vice President with transactions. Handles vital documents, handles incoming communications. Performs other duties that may be assigned from time to time.
Cathay Pacific Airways
Ticketing Department
H.V. dela Costa St., Salcedo Village, Makati City
Prepaid Ticket Advice Clerk
January 1996 - March 1996
Responsible for incoming communications sorts & validate incoming tickets. Makes the daily passenger sales report. Attends to passenger and travel representatives in prepaid ticket advisory. Performs other duties that may be assigned from time to time.
SEMINARS AND TRAINING ATTENDED
Saudi Arabian Airlines
4/F Metro House Bldg., 345 Sen Gil Puyat Ave., Ext. Makati City
Philippines
December 06 - 14, 1997
Basic Auto Reservations
John Robert Powers
2001 Taft Avenue, Pasay City
Philippines
April - August 1996
Personality Development
SKILLS
¨ MS Windows, Word, Excel, WordStar and other desktop publishing programs
¨ With knowledge in operating the ticketing computer (ABACUS), telex, facsimile machine and typewriter (50wpm)
¨ Speaks Basic Spanish and Japanese
¨ With driver's license
¨ Can swim
Reference: Available upon request.