Technical Support Engineer


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Posted by on July 13, 19100 at 23:58:03:


SHERWIN V. GELLA
#6 Abadilla St. Chrysanthemum Village
San Pedro Laguna
Tel. No.: 808-1840
E-Mail Add.: svgella@usa.net


POSITION APPLIED FOR :______________________________


PERSONAL INFORMATION:

Address : # 6Abadilla Street Chrysanthemum Village San Pedro Laguna
Date of Birth : February 14, 1974
Place of Birth : Pasay City
Religion : Catholic
Civil Status : Single
Father’s Name : Desire M. Gella, Sr.
Occupation : Retired AFP
Mothers Name : Leticia V. Gella
Occupation : Civilian Employee


EDUCATIONAL BACKGROUND:

Primary Education : Colegio de Sta. Catalina de Sena
Binan Laguna
Inclusive Date : 1981-1987

Secondary Education : Colegio de Sta. Catalina de Sena
Binan Laguna
Inclusive Date : 1987-1991

Collegiate : AMA Computer College, Makati City
Inclusive Date : 1991-1996
Course : Bachelor of Science in Computer Engineering


SPECIAL SKILLS:

 Proficient in PC-Troubleshooting specially in hardware and software installation
(DOS, Win-95 Application, Win98 and Windows NT).

 Proficient in computer assembly and installation of software specially in Windows 3.xx Version , Windows 95, Windows 98 and other Window based Application and DOS based Application.

 Computer Literate: MS Windows, MS Office, Turbo Pascal Programming and Assembly Language Programming.


SEMINARS ATTENDED:

Title : Local Area Networking (LAN)
Date Conducted : Feb. 20, 1996
Place Conducted : ICONS Sacred Heart Computer Center

Title : PC-Troubleshooting
Date Conducted : March 04, 1996
Place Conducted : 3-COM (Hub and Switch)

Title : Pentium II Processor
Date Conducted : Dec. 17, 1997
Place Conducted : Westine Philippine Plaza Hotel
Manila

Title : AMD-K6
Date Conducted : Feb. 21, 1998
Place Conducted : Ciudad Fernandina
Annapolis Greenhills
San Juan M.M.


JOB EXPERIENCES:

Name of Company : Reltron Electronics and Services Inc.
Position : On the Job Trainee
Date Started : Feb. 03, 1997 to May 03, 1997
Address : Suite G-32, Cityland V South Expressway
Makati City

Name of Company : Megatrends Interactive Technologies Inc.
Position : Technical Support Engineer
Date Started : Oct. 13, 1997 – May 13, 1998
Address : 3rd Flr. Don William CKC Bldg.
7811 Santillan St. Cor. Javier St. Pio
Del Pilar, Makati City
Telephone No. : 759-6912 to 13

Duties and Responsibilities:

 In charge on our client problem regarding on their PC Hardware Installation and Software setup.

 In charge in the assembly of Computer Hardware and Software Installation needed by our client

 Responsible for the troubleshooting and configuration of PC hardware and software.

 Supervise the production of ATL(Analog Trainer Lab) and Digital (Digital Trainer Lab).


Name of Company : THE COMPUTER AUTHORITY (Head Office)
Address : 18th Flr. Taipan Place Bldg., Emerald Ave.
Pasig City
Telephone No. : 637-1200 to 18

Assigned At : TCA (Southmall Branch)
Position : Service Engineer
Date Started : Dec. 17, 1998 to May 02, 1999
Address : 3rd flr. Cinema Level, SM Southmall
Las Pinas City
Telephone No. : 800-0508 / 800-0512


COMPUTER HANDLED – IBM Aptiva Series, IBM 300 GL Series (Desktop and Mini-Tower), DELL Computers, HP Brio Computers, ACETECH Computers, and Clone Computers.

Duties and Responsibilities:

 Responsible in the assembly of computer peripherals and software installation.

 Conduct quality control of all repaired units before delivery.

 Conduct in-house troubleshooting and repairing of all defective CPU peripherals.

 Conduct on site Troubleshooting and repairing of all defective CPU and peripherals as the need arises.

 Study the service and technical manuals in order to identify possible spare parts requirements and recommend the necessary quantities to be ordered


Name of Company : Technopaq Incorporated
Address : 8101 Pearl Plaza Unit 3G Pearl Drive,
Ortigas Center Pasig City
Date Started : May 03 1999 - Present
Tel No. : 637-6545 (Trunkline)
Position : Service Engineer


COMPUTER HANDLED – IBM 300 GL Series (Desktop and Mini-Tower), IBM 300 PL Series, IBM Thinkpads, and IBM Netfinity Servers (3000, 3500, 5000 and 5500)

Duties and Responsibilities:

 Specialize in company hardware products such as IBM Desktops, IBM Thinkpads, IBM Servers and its options.

 Conduct in house and on site support, PC Troubleshooting and repairing of all defective IBM units and its peripherals.

 Conduct quality control on all outgoing IBM units before its delivery.

 Entertains clients telephone calls inquiries and give out technical support.

 Responsible in configuring and installation of operating systems such as Win-95, Win-98, and Win-NT (Server and Workstation).

 Responsible in configuring IBM options like Tape Drive, SCSI Hotswap Harddisk and RAID configuration.

 Helps in maintenance of company’s office use units and provides Technical Support to Co-employee.

 Assist in Network Administration , Network Installation and Network Configuration.


CHARACTER REFERENCES:

Name :Gloria Jean R. Concepcion
Position : Dean of Computer Engineering
Company : AMA Computer College Makati City


Name : Engr. Gil Bosita
Position : General Manager
Company : Megatrends Interactive Technologies Inc.
Tel. No. : 759-6912 to 13

Name : Emmanuel Luna
Position : Technical Manager
Company : TECHNOPAQ INC.
Tel. No : 637-6545 (Trunkline)


I do hereby confirm that the statement and facts mentioned are true and exact to best of my ability.

SHERWIN V. GELLA, CoE







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