Posted by on January 17, 19100 at 16:23:14:
PROFILE
Ms. Marjes is an accomplished Senior Consultant with over twenty five (25) years of progressive experience in software development life cycle, project management, software quality assurance, software process assessment and improvement. Ms. Marjes has successfully proven her ability to identify and resolve system problems with minimal direction. Ms. Marjes is a Certified Software Test Engineer (CSTE) and a Certified Provisional Spice Assessor (CPSA) recognized by Quality Assurance Institute (QAI). She is able to adapt quickly to new skills and environments and has, at numerous times, been complimented on the overall quality of her work.
EXPERIENCE
DMR Consulting Group, Inc. September 1998 - Present
Principal Management Consultant
Project Manager for L. Norman Howe and Associates. Reported directly to the IT Director. Assessed software development process. Developed software development process strategy and tactical plans. Developed project statement for the Redesign Database Project. Organized, directed, and monitored all maintenance project activities. Managed and coached IT application developers to perform their work effectively. Assessed skill sets of IT application developers. Interviewed project leader candidates which resulted to IT personnel acquisition. Coached and mentored newly hired IT Project Leader. Developed an IT Software Development library which includes project management, software development and software quality assurance processes, methods, and tools. Facilitated requirements definition and project scoping sessions. Monitored daily production operation. Conducted weekly project progress meeting. Acted as liaison officer between IT and LNHA Business Department Directors/Users. Published weekly project status report to IT Executive Team. Conducted post-implementation review. Developed a step-by-step instruction for the Bank Error Correction Project and trained LNHA Fulfillment Department Leads.
Year 2000 Continuity Planning Strategist for Ascend Communications, Inc. Developed strategic and tactical business continuity plan for Ascend Global Integration Services Customer Support Centers worldwide. Using the Business Continuity Planning Methodology developed by the Network Reliability and Interoperability Council (NRIC); developed continuity plans for Ascend GIS Customer Service Centers located in the United States, Japan, and Australia. Conducted Year 2000 Workshops domestically and internationally for Ascend GIS CSC Business Partners, Directors and their direct reports communicating the business continuity plans, process, and expected deliverables. Developed a Year 2000 Accountability Matrix and partnered with designated GIS CSC Year 2000 representatives worldwide. Globally, coordinated and scheduled all workshops. Determined mission-critical business processes requiring continuity plan. Based on mission-critical business processes, identified critical input and outputs. Developed prioritized risk scenarios for all critical input and outputs. Developed potential solutions for prioritized risk scenarios. Categorized potential solutions into preventive measures, preparation and transition, emergency response, and resumption plan. Conducted preliminary validation of all completed deliverables. Developed draft of the Year 2000 Continuity Plan Business Group Binder.
Senior Testing Consultant for Visa International. Performed test process assessment to determine areas of improvement. Facilitated working sessions with key personnel to determine recommended testing solutions. Developed test strategic and tactical plans to implement test process improvements.
SPICE Assessor for Air Touch - Irvine Facility. Participated in conducting assessment of the company's software engineering process and management practices using ISO/IEC 15504 standards to determine software process improvement and their capability maturity level.
Quality Assurance & Testing Service Champion. Participates in the development of Quality Assurance & Testing service offering through development of marketing strategy, plans, training classes, and SPICE assessment methodology.
Business Enterprise Systems and Technology, Inc September 1992 - June 1998
Senior Consultant
Year 2000 Test Plan Coordinator for Seattle City Light. Primary responsibilities include development of test process, test products, test tool, coaching and mentoring other test team members. Developed an MS Access Database as repository for all test products such as test groups, test units, test cases, test cases, defect tracking mechanism and project issue tool. Developed test strategy, tactical test plan, quality control, and other project management documentation. Developed test process and procedures.
CMS System Administrator for Seattle City Light. Primary responsibilities include development of strategic and tactical plans, workload analysis, and prioritization, development of CMS training materials, business process and rules improvements, training execution, development of system administration handbook, acquisition and training of project core team members, requirements definition, development of defect tracking process and tool, issue resolutions, and provide support to CMS users, serve as liaison between user community and the information technology group, and last but not least plan, design, and execute functional testing.
Staff Manager for Best Consulting. Managed fifty-five (55) BEST associates assigned at different client sites. Primary responsibilities included professional career development, coaching, mentoring, counseling, acquisition and retention of quality software engineers and project managers, contract negotiations, performance evaluations, conflict and issue resolutions, customer service and establishment of employee relationships.
System Architect and Group Leader for the Integration Test Organization at the Boeing Company. Primary responsibilities included delivery of Opportunity Evaluation (OE), Preliminary Analysis (PA) and System Architecture (SA) phases. Assisted the Project Manager in the development of strategic and tactical plans, workload management, risk management, hiring of subject matter experts, coaching, mentoring and overseeing daily activities of other group leaders, process engineers, technical lead, CM analyst, QA analyst, and the data modeler. Participated in the collection and analysis of integration testing metrics using SEI/CMM key process areas for Level 1 (Repeatable). Participated in the infrastructure development of the Integration Test Organization and its business processes applying SEI/CMM, World Competitiveness (WCC) principles, using CQI, A+, P+, IDEF notation methodologies and tools. Participated in the development and implementation of the configuration management plan and processes. Participated in the development and implementation of the quality assurance plan and processes. Participated in the change board activities reviewing, prioritizing, assigning and scheduling change requests. Performed 2nd level reviews and approval of all project deliverables. Provided group status report to the Project Manager and the System Manager.
Project Manager for MS Manager Reporting Project and Axiom Project for Microsoft Regional ITG - North America. Primary responsibilities included strategic and tactical plan preparation, requirements definition, functional and technical specifications development, system and user acceptance testing using Raid and SQL Query, help desk support, and worldwide project coordination for a major application roll out. Assisted the product management group in the development of database taxonomy. Acted as a member of the senior management evaluation group reviewing RFE’s and vendor proposals in rolling out MS Manager for the North American Sales and Marketing Group budgeted at $2.5M. As the ITG Worldwide Project Coordinator for Axiom project, conducted time keeping application evaluation participated in the preparation of strategic plan, which led to the approval of a $5.2M project.
Technical Manager for Seattle City Light. Participated in the development of the Collection System Project. Primary responsibilities included project charter and plan developments, user requirements definition, functional and technical design specifications development, system test plan and scripts development, coordination of user acceptance testing, system administration, development of system administrator manual, conversion plan development and implementation, help desk support, and post implementation evaluation.
Iverson Center March 1991 - January 1992
Business Manager
Converted a manual based payroll into a PC based accounting system using the BTS payroll package. Additional responsibilities included all accounting functions, office management, and other PC based systems (i.e. fundraising, accounts payable, accounts receivable, GL interface, and client billing).
Systematics June 1987 - February 1990
Senior Systems Engineer
Directed project activities related to the development and implementation of both major and minor enhancements to existing systems. Analyzed client requirements and requirements definition, cost estimates, project schedule, project proposal, project strategy, test plan and implementation plan. Presented test results and project documents to the clients. Application responsibilities included: Real Estate Loans, Commercial Loans, Payroll, Escrow Accounting, and Title Accounting System. Specifically for the payroll system, was responsible for analyzing requirements to update the system into a more current version in order to comply with the Social Security Administration and Department of Labor regulations. Also tasked with detailing the project plan and schedules as well as coordinate efforts with the programmer/analysts to install the enhancements. Dealt directly with the HR Director and organization to determine their requirements for in-house reports.
Union Bank June 1983 - March 1987
Technical Consultant
Directed project activities related to the development and implementation of new and existing systems. Managed all activities of up to 14 Programmers, Analysts, and Consultants. Coordinated projects with bank's department head and personnel. Performed all administrative functions concerning data processing personnel. Application responsibilities included: Account Reconciliation, Shareholder Accounting, Pre-Authorized Payments, Lockbox, Account Analysis, Payroll, Float Management, and Teleservices. The payroll system involved conversion of the in-house system to MSA. Determined conversion requirements and managed development activities.
Independent Consultant October 1980 - December 1983
Founded a company to provide data processing services to variety of clients.
Nissan Motor Corporation March 1980 - October 1980
Project Lead
Responsible for the analysis, design and coding of a majority of programs for an Auto Dealer Market Analysis system.
Transamerica Insurance Group August 1977 - March 1980
Senior Programmer/Analyst
Worked on a team responsible for the analysis, design, coding, testing and implementation of change required to the Claims System. Participated in the requirement definition, analysis, design and conversion of the batch data entry function of the Claims system into CICS on-line data entry function. Supervised project activities performed by two Junior Programmer/Analysts.
GENERAL INFORMATION
TECHNICAL EXPERIENCE
Methodologies/Productivity Tools: IDEF Notation, DMR Architecture, DMR Productivity Center, and Continuos Quality Improvement (CQI) Methods and Tools, SDM/70; Yourdon Structured Design and Analysis, PC/70
Hardware: IBM 30XX, 43XX, IBM PC
Software: Win 95, Win NT Workstation, MS Office 97, MS Office 95, MS Project, Visio, Congo, Visual SourceSafe, MS Manager, Raid, CA/Verify, MS Exchange, MS Manager, Axiom Time Keeping System, DMR OPAL, BPWin, Erwin, MS SQL 4.0 Query, COBOL; Assembler; CICS; EASYTRIEVE; FOCUS; IMS DB/DC; PANVALET; DYL260/280; TSO; OS/MVS; UNIX; XENIX; DOS VSE/SP; ICCF; Systematics; CCSG Utility Collection System
Industry/Applications: Customer Support, Sales and Marketing Account/Contact Management, Timekeeping System; Decision Support; Accounting/Finance; Payroll, Banking; Manufacturing; Insurance; Utility: Billing/Collection System
PROFESSIONAL AND TECHNICAL TRAINING
1999 DMR Consulting Group, Inc. Benefits Realization
1999 DMR Consulting Group, Inc. Career Management
1999 Quality Assurance Institute Annual Software Testing Conference
1999 United States Telephone Association/NRIC Year 2000 Continuity Planning Process
1998 Quality Assurance Institute (QAI) Annual Software Testing Conference
1998 American Society for Quality Council (ASQC) Introduction to Quality Management
1998 ASQC-Ottawa SPICE (ISO 15504) Assessor Training
1998 Project Management Institute (PMI) Project Management for Experienced
Professional
1997 Quality Assurance Institute (QAI) Annual Software Testing Conference
1997 Padgett Thompson/American Management Asso. Communicating with Diplomacy and Tact
1996 Dr. John Vu/Boeing Co. Introduction to & Advanced SEI/CMM
1996 Boeing LRC Introduction to P+
1996 Boeing LRC PA Phase Overview
1996 Boeing LRC SA Phase Overview
1996 Paul Allard/Boeing Co. P+ Information System Testing
1995 Logic Works Data Modeling and Database Design
1995 Catapult Access Level I
1995 Catapult Access Level II
1995 ATEC Technical MS Windows NT Server 3.51
1995 Microsoft Introduction to Internet Explorer
1995 Microsoft Congo
1995 Microsoft MS Exchange
1995 Microsoft MS Manager
1994 CCSTG Credit Management System
1993 Pacific First Bank MS Office
EDUCATION/CERTIFICATIONS
1998 Quality Assurance Institute Certified Spice Provisional Assessor
1997 Quality Assurance Institute Certified Software Test Engineer (CSTE)
1974 Electronic Computer & Programming Institute Certificate in Data Processing
1969 P.I. Board of Accountancy Certified Public Accountant (CPA)
1966 University of the East, Philippines B.S.B.A, Accounting Major
AFFILIATIONS
ASQC American Society for Quality Council
ASQOES American Society Quality Orange Empire Section
QAI Quality Assurance Institute
SASQG Seattle Area Software Quality Group
PMI Project Management Institute
SuGar SPICE User Group (ISO/IEC 15504 – International Standardization Organization
Software Process Improvement & Capability Determination)