Posted by on December 16, 1999 at 01:42:54:
R E S U M E
OF
R O M M E L S. I G N A C I O
339 Ampioco Street, Balut, Tondo, Manila, Philippines
Tel. No. (Home) 253 - 76 - 69
E Mail address SIRMEL@HOTMAIL.COM
P E R S O N A L D A T A
Nickname : Mel
Age : 25
Date of Birth : February 12, 1974
Sex : Male
Height : 5'6
Weight : 130 lbs.
Civil Status : Single
Citizenship : Filipino
W O R K E X P E R I E N C E
A: Collection Assistant - Corporate Accounts group
Credit and Collections, Finance Division
International Communications Corporation
Bayan Telecommunications
Description :
1. Manages accounts under the corporate group including Small Business
Key accounts
2. Handles complaints of Corporate subscribers
3. Recommends and Creates adjustments directly into the system
Date : April 16, 1998 to Present
B: Customer Service Specialist
Bayanserve, Customer Service Division,
International Communications Corporation,
Bayan Telecommunications
Description :
1. Handles Incoming Calls whether Inquiries Follow ups, Complaints and Clarifications in the Call Center.
2. Orients CSR's for Call Center Operation
3. Coaches CSR's on call handling techniques
4. Assist's Supervisors in Special Assignments handling VIP and Special accounts
Date : January 1, 1997
C: Customer Service Representative - Residential Accounts
Bayanserve, Customer Service Division,
International Communications Corporation
Bayan Telecommunications
Description :
1. Handles Incoming Subscriber Calls whether Inquiries, Follow ups, Complaints and Clarifications in the Call Center.
2. Escalates Problems of Subscribers to Supervisor for Channeling of Complaints
3. Generates needed Service Orders for subscribers
4. Advises and acknowledges Subscribers on status of whether any type of Call
Date : October 2, 1996
D: S A L E S R E P R E S E N T A T I V E
Filmarke Enterprises Inc
Aurora Towers, Cubao, Quezon city
Description :
1. Handles sales of Quality Education materials such as Encyclopedias, educational books and learning guides
Date : JUNE 15, 1995
T R A N S F E R S
A: COLLECTION ASSISTANT CORPORATE ACCOUNT
DEPARTMENT FROM TO
Cust. Serv. Div. - Finance Div. Customer Service Spec. Collection Assistant
LEVEL PROF./ TECH. 2 PROF./ TECH. 2
DATE April 16, 1998 Present
P R O M O T I O N S
A: C U S T O M E R S E R V I C E S S P E C I A L I S T
DEPARTMENT FROM TO
BAYANSERVE CSD Customer Service Rep. Customer Service Specialist
JOB LEVEL NON SUPERVISORY 4 PROF./ TECH. 2
DATE OCTOBER 2, 1995 DECEMBER 15, 1996
S E M I N A R S A N D T R A I N I N G S
Bayantel Business Orientation
Venue : Diliman Training Center, Diliman, Quezon City
Inclusive Date : December
Bayantel Call Management System
Venue : Diliman Training Center, Diliman, Quezon City
Inclusive Date : December 4, 1997
Accounting for Non Accountants
Venue : Diliman Training Center, Diliman, Quezon City
Inclusive Dates : July 24, 1997
Caller ID Training Schedule
Venue : Diliman Training Center, Diliman, Quezon City
Inclusive Dates : March 1997
Local Exchange Training Schedule
Venue : Centerpoint Building, Ortigas Ave. Pasig, Metro Manila
Inclusive Dates : February 1996
Customer Service Representative Training
Venue : Ciudad Fernandina, Greenhills, San Juan, Metro Manila
Inclusive Dates : September 1995
S P E C I A L S K I L L S
Knowledgeable in Windows 95, Windows 3.11, MS Word, MS Excel, MS Powerpoint, familiar with basic Oracle SQL language.
E D U C A T I O N A L A T T A I N M E N T
COLLEGE
Asian Institute of Studies
P. Noval cor. Espana St.
Sampaloc, Manila
Power Application - VB5 and SAD
April 1999 - 80 hours
Martinez Memorial Colleges
Caloocan City, Metro Manila
Graduate, B.S. in Nursing
March 1995
Pamantasan ng Lungsod ng Maynila
Intramuros, Manila
College Level
1st semester, November 1991
HIGH SCHOOL
Timoteo Paez, Integrated Pilot School
Balut, Tondo, Manila
Graduate
March 1990
ELEMENTARY
Arsenio Lacson Elementary School
Balut, Tondo, Manila
Graduate
March 1986
C H A R A C T E R R E F E R E N C E
Mrs. Violeta Paz
Manager, Key Accounts
Credit and Collections
ICC - Bayantel
Ms. Carina Marchadesch
Assistant Manager, VisMin
Customer Service Division
ICC - Bayantel
Mr. Philander Lumboy
Technical Support Manager
United Networks Access
ICC - Bayantel