Posted by on July 04, 19103 at 10:56:16:
Objective :
To provide significant work contributions that will add value to the products and services of the company using my IT experience and MBA degree.
Looking for a job which requires any of the following: system integration, business process analysis and documentation, systems analysis, user requirements definition, system quality assurance testing.
About Myself :
I am a Business Analyst with over 14 years of progressive work experience.
BUSINESS ANAYSIS Implemented and customized an of-the-shelf customer care and billing system for various communications companies saving the them millions of dollars in service and maintenance costs.Developed in-house modifications and enhancements saving these companies $1000’s in software development costs.
SYSTEMS ANALYSIS Wrote various documents for ICMS implementation projects that included user requirement specifications, technical specifications and functional testing scripts. Recommended alternative workable solutions, thus saving the companies $100,000’s of dollars in software modifications.
QUALITY ASSURANCE TESTING Conducted User Acceptance and Regression Testing on various implementation projects. This includes the development of various test procedures, processes and standards to be used for its planning and execution.Monitored progress against plan to help identify risk and to highlight outstanding actions to assure timely delivery of system integration testing, thus saving companies $100,000’s in test delays and reruns.
SKILLS : Analytical; Result Oriented; Team Builder; Attention to details; Requirements Gathering; Business Process Documentation; Development and implementation of test cases;
HARDWARE IBM AS/400, SUN SPARC 2000, IBM PC
SOFTWARE PACKAGES : MS-Office including Microsoft Project and Lotus Suite Package
LANGUAGES : RPG/ILE 400, SQL/400, QUERY/400, C+, HTML
OPERATING SYSTEMS : UNIX; Windows 95/98/NT; OS/400 for AS/400
RDBMS DB2/400; ORACLE 7.1.3
WORK EXPERIENCE:
IIC (Indotronix Int’l, Corp.) March 1999 to Present
Business/Systems Analyst
Assigned to various communications companies namely NTELOS, USA; Vesper Telecoms, Brazil; and AT&T Canada, Canada to implement and maintain a Customer Care and Billing System.
Significant achievements were:
· Worked as a business, system, conversion and test analyst to the various communications companies in implementing and migrating legacy systems to ICMS, a customer care and billing system developed by IBM. The work involved interviewing users to determine their requirements, documenting and evaluating existing business processes, analyzing various billing system’s and providing best solutions to fit their business.
· Prepared and executed test cases/scripts for user acceptance testing that involved recording and correcting errors by coordinating with the development team to ensure system usability
· Recommended several alternative work solutions that saved the clients $100,000’s in software modifications and enhancements.
Other responsibilities:
· Prepared and wrote different documents: Business Processes and Procedures, User Requirement Specifications, Technical Specifications, Work/Process Flows and User/Training Manuals.
· Customized, reviewed and modified systems parameters/configuration of ICMS
· Provided support services to users and conduct user’s training whenever needed.
International Business Machines (IBM) Phils. June 1998 – March 1999
IT Specialist/Project Lead
IBM is the owner of ICMS (Integrated Customer Management System), a customer care and billing system running in the AS/400.
Significant achievement:
· Led a team of business analysts in implementing ICMS to various communications companies in the Philippines like Philippine Long Distance Telephone Company (PLDT), Eastern Telecommunications Philippines Inc. (ETPI) and SMART Communications.
· Provided the IBM Project Executive team with project reports to ensure the projects is delivered on time thus keeping the project within budget.
Other responsibilities:
· Wrote various documentations on the Software Development Life Cycle of ICMS that includes:
- Gap Analysis Document
- User Requirements Specification Document
- Technical Specifications Document
- Functional Testing Document
- Test Scripts and Cases
· Recommended best fit and cost effective solutions vis-à-vis user requirements.
IIC (Indotronix Int’l, Corp.) Sept 1997 to May 1998
Business Consultant
Assigned to Lucent Technologies in Saudi Arabia to assist Saudi Telecoms (STC) in the implementation of an of-the-shelf customer care and billing system called Integrated Customer and Management System (ICMS). Significant achievements were:
· Provided overall coordination and liaison with STC in representing their technical views for the TEP6 billing project. The work included:
- Customizing system parameters according to user requirements
- Documented and evaluated business procedures and recommended improvements and/or innovation that best fit their workflow requirements
- Supervising the development of the customer specification's document (CSD) that includes translating the functional, technical, training and operational requirements of STC into a CSD,
- Gathering and documenting of user requirements,
- Provided user training to various user groups in STC
· Recommended implementation, migration and change management strategies to the vendor (IBM) for the timely implementation of the project.
Other responsibilities:
· Provided assistance to IBM Business Analysts to ensure the timely delivery of the system to STC
· Supported computers users in various possible ways as needed.
Philippine Long Distance Telephone (PLDT) March 1988 – Sept 1997
Production/Data Center Operations Support Head
PLDT is the largest telecommunications company in the Philippines with franchise in both voice and data communications. It has over 3 Million wire line and wireless lines. Most significant achievement was:
· Project leader of the billing team that Implemented an of-the-shelf customer care and billing system from IBM New Zealand. The application included usage processing, product management, customer care, credit monitoring and collection and financial reports. The successful implementation of the project saved the company millions in service and maintenance costs.
· Documented and evaluated business processes and recommended the appropriate improvements and/or innovations in accordance to their business objectives
Other responsibilities:
· Managed the production support group with 5 staff members.
· Formulated policies to ensure the integrity of the billing cycle process runs. This included:
- Customizing billing parameters and business procedures to fit their workflow requirements,
- Ensuring that the computer inputs are complete
- Providing the appropriate production parameters
· Managed the subscriber billing cycle allocation vis-à-vis capacity and performance of the computer billing production stream from toll processing up to the bill printing and distribution.
· Enforced the integrity of the outsourced bill printing and distribution including controls that vendors must follow.
· Supported different users in various ways as needed.
EDUCATION BACKGROUND:
POST GRADUATE Master in Business AdministrationDe La Salle University at Taft Avenue, Manila1992-1996
COLLEGE Bachelors of Science in Mechanical EngineeringDe La Salle University at Taft Avenue, Manila1983-1987