Posted by on June 21, 19103 at 19:03:22:
MICHELLE C. CUNANAN
#77 S.W. Ipil St. Marikina Heights, Marikina City 1810 Philippines
Status : Married
Birth Date : July 04, 1974
Tel. No.# 997-0530
Cell No.# 0919-2540504
Height : 5’ 4”
Weight : 120 lbs.
EMPLOYMENT BACKGROUND
March 15, 2002 - July 15, 2002
JOLLIBEE Foods Corp.
Reception Supervisor
JOLLIBEE Food Plaza
Emerald Ave., Ortigas Ctr. Pasig City
Purpose: For proper implementation of Company policies and Performance Standards of Reception
group.
- Responsible for overseeing the Front office operations and accepting daily business transactions.
- Responsible for training of newly hired receptionist and also reliever/ assistance.
- Responsible for proper coordination with the Agency ahead of time for assistance/reliever (or follow-up of a reliever).
- Responsible for monitoring all the receptionists and securities on duty in implementing and updating the Basic Procedures of Handling the Incoming Clients and Incoming Calls.
- Responsible for proper coordination with OIC/Securities in overseeing the whole Lobby (All Lobby) or Front office operations.
May 16, 2001 - October 15, 2001
Aetna Healthcare Inc.
Corporate Membership Asst
Aetna Center 104 Herrera St.,
Legaspi Village, Makati City
- To be able to review and process new and renewal accounts as well as additional, amendment/correction and deletion based on submitted documents with the approval of Underwriter within the target dates and with at least 98% accuracy.
- Ensures that client concerns and inquiry as regards to member enrollment and movements and ID issuance are addressed correctly and promptly.
- Can reply to client’s inquiry within the day upon receipt of its complain and ensures that upon answering client’s they will be satisfied on the output which is also based on the documents they submitted.
March 8, 1999 - April 11, 2001
Family First Inc. (FFI)
9th Flr. Tower 2, The Enterprise Center
6766 Ayala Ave. cor Paseo de Roxas
Makati City.
***Sales Consultant
- (Feb 12, 2001 - April 11, 2001)
Family First Inc. (FFI) - Enterprise Center, Makati
Purpose: Act as a Marketing arm of the Company. To be able to present the product of the Company in order to help Families to secure their future
***Reception Manager
- (March 10, 2000 - February 11, 2001)
Family First Inc. (FFI) - Enterprise Center, Makati
Purpose: For proper implementation and control of company policies and performance standards Reception Group.
- Oversee the whole Reception operation/workflow.
- Protect the image of the company as frontlines and promote goodwill.
- Keep the Reception area well organized and under control at all times.
- Recruit and train Reception staff, Asst. Reception Manager and Reception Supervisor
- Responsible for validating requirements for entry/Qualification for a presentation.
- Handle the preparation of Agenda, SPIF Reports, Award Certificates and Work shift schedule.
- Perform the tallying of reports daily at the end of the operation.
***Asst. Reception Manager
(January 25, 2000 - March 9, 2000)
Family First Inc. (FFI) - Mega mall Branch
Purpose: Assist RM in the proper implementation and control of Company policies and performance standards of Reception Group.
***Reception Supervisor
October 1, 1999 - January 24, 2000)
Family First Inc. (FFI) - Enterprise Center, Makati
Purpose: To properly receive and qualify customers for the Sales Presentation and to assist ARM and RM for properly implementation and control of company policies and performance standards of the Reception Group.
***Receptionist
March 8, 1999 - October 9, 1999)
Family First Inc. (FFI) - Enterprise Center, Makati
Purpose: To properly receive and qualify customers for the Sales Presentation; protect the
image of the company and promote goodwill, and to make clients feel comfortable, highly respected and well attended. Maintain a High Standard Customer Service.
November 1997 - February 1998
Trust Marketing Assistant
Trust Services Department
Capitol Development Bank - Head Office
Pacific Place Bldg., Pearl Drive, Ortigas Center
Pasig City
- Assist the Trust Marketing Head in handling client needs.
- Update Daily Interest rate per product.
- Prepare such necessary documents in dealing with clients.
- Maintain a High Standard Customer Service.
May 1996 - November 1997
Human Resources & Admin. Staff/ General Clerk
Personnel & Admin. Department
Quezon Avenue Autocenter Inc. (QAAI)
MAZDA - KIA Motors
- Prepares Clearances of outgoing employees.
- Managed Medical and Insurance benefits all Employees.
- Responsible for accurate inventory, disbursement and replenishment of office supplies.
- Responsible for requisition and distribution of uniforms of all employees.
- Assist Manager in organizing related activities for the Company.
- Assist Manager in conducting trainings/seminars from the Company.
December 1995 - May 1996
Inventory Clerk (Data Entry Operator)
Star Appliance Center, Inc. (SACI)
SM Group Co. Affiliated
June 1995 - November 1995
Data Control Clerk
EDP Department (Head Office)
Rustan’s Supermarket, Inc. (RSI)
September 1992 - February 1993
Part-time Cashier
Cindy’s Hamburger, Marikina
EDUCATION
Tertiary : Polytechnic University of the Philippines,
Manila (1991 - 1995)
Course : Bachelor of Science in Mathematics Minor in Computer Application/ Major in Math
SPECIAL SKILLS - Computer Literate
Disk Operating System (DOS), PASCAL Language, C Language, LOTUS 123, Dbase III+, Windows 95/98 (Word/Excel), Power Point, Microsoft Internet Explorer.
SEMINARS & ACTIVITIES ATTENDED:
Member, PUP Math Club PUP Sta. Mesa, Manila
1991 - 1995
Career Advancement Orientation PUP Sta. Mesa, Manila
March 1995
Values Orientation Quezon Ave. Autocenter Inc.
DTI Rep., Center for Labor & Assistance Mazda - Kia
February 1997 # 113 Quezon Ave., Quezon City
Maximum Potential Family First Inc. (FFI)
Grooming / Personality Development 8th flr., Tower 2. The Enterprise Ctr.
By: Abbygale Arenas (Profile Image Inc.) #6766 Ayala Ave. cor Paseo de
March 1999 Roxas, Makati City
Member, Business Development Group (BDG) Family First Inc. (FFI)
July 1999 - March 2000 9th flr.,Tower 2, The Enterprise Ctr.
Member, System & Procedure Group ( SYSPRO) Family First Inc. (FFI)
9th flr.,Tower 2, The Enterprise Ctr.
CHARACTER REFERENCE: Available upon request.