Posted by on May 31, 19103 at 01:18:03:
Sir/Madam:
As results – oriented person, I do not wait for things to happen, I set the standards for customer service and quality. I am a team builder, motivator, and producer with a keen eye for operational deficiency and the ability to respond with creative and effective solutions. I have also acquired an extensive knowledge of computer systems through my work experience. I am well known for my ability to ensure that the project team is process-oriented, creative, motivated and challenged.
More details of my accomplishments are provided in the attached resume. There you will see how my background and thorough understanding on how to mitigate risks, improve competitive advantage and profitability, achieve corporate strategic objectives, and satisfy our quality service delivery goals.
One of the most exciting facets of my current position is the opportunity to work with different employees, clients and suppliers on organizational effectiveness and compensation issues. These include meeting with senior administrators, conducting interviews with applicants and presenting recommendations and results to the management.
If your company could use these skills in this position, I would like to tell you more about my background and qualifications. I appreciate your consideration and I look forward to hearing from you soon.
Yours truly,
Lilibeth P. De Guzman
LILIBETH P. DE GUZMAN
#13 Sta. Teresita Street Capitol, Pasig City
Manila, Philippines
lpdguzman@hotmail.com
bdguzman@impactnet.com
Landline Number: (632) 635-5485
Mobile Number: 0919-8601327
CAREER SUMMARY
· A result oriented professional with excellent organizational and problem solving skills.
· Has shown a progressive history of increased responsibilities and the ability to manage multiple tasks simultaneously.
· An independent and self-motivated professional with excellent research and writing skills, able to grow with positive relationships with clients and colleagues at all organizational levels.
· Computer literate
PROFESSIONAL EXPERIENCE
IMPACT INFORMATION SYSTEMS CORPORATION
Group Head – Billing, Collection and Administration
September 18, 2000 to May 15, 2003
Administration Executive
· Manages maintenance activities relating to organization's physical property.
· Directs provision of office maintenance, operation, or janitor functions.
· Arranges office lease agreements and renovation or new construction projects.
Human Resources Assistant
· Executes human resources support activities that are fairly complicated in nature.
· Provides assistance in the areas of employment, affirmative action, salary and benefits administration, employee evaluation, or employee communications.
· Responds to questions about human resources issues, or refers question to appropriate person.
· Starts and completes employment documents.
· Screens and interviews for non-exempt and exempt positions.
· Institutes and directs the organization's labor relations agreement in accordance with executive level instruction and endorsement. Serves as management representative in labor negotiation, bargaining, or interpretive meetings.
LILIBETH P. DE GUZMAN
Page 2
Credit and Collection Head
· Analyze requests for credit within delegated levels and recommended credit limits and / or adjustments in accordance with established policy and terms.
· Assist in the correspondence and building a long-term relationship with banks and financial institutions.
· Review daily collection and ensure that all cash & checks collected are deposited intact and encoded in the system.
· Provide managers with necessary data such as collection report, total receivable outstanding (with ageing) for their review.
· Monitors and reviews work for accuracy and timeliness. Identifies and corrects system errors.
· Assists in problem resolution and makes decisions within established authority level.
· Ensures adherence to internal operating policies and procedures and external guidelines and regulations.
· Participates in development and implementation of billing and collection policies and procedures applicable to the department operations.
· Receive payments according to specific guidelines & procedures.
Customer Service Officer
· Provide customer service support by means of entertaining all inbound queries attributed to the company’s services & on-going promo’s.
· Process applications for the services of the company
· Handle complex customer service problems, using sound and prudent judgment in the settlement of complaints and related issues, including monetary settlements as authorized
PHIL INT’L EXHIBITION AND CONVENTIONS INC
Executive Secretary to the General Manager
May 16, 1997 - July 31, 2000
· Performs tasks that are secretarial/clerical in nature for one or more key executives in an organization. Examples of work performed may include a broad range of complex responsibilities involving confidential or technical information, such as compiling reports, furnishing information to local and international office, scheduling meetings and preparing agendas, responding to routine correspondence, researching background material, and responds to visitors and telephone calls.
LILIBETH P. DE GUZMAN
Page 3
GLOBAL EXHIBITION SERVICES PHILS INC
Administration Officer
Sept. 16, 1996 – Feb. 28, 1997
· Performs moderately difficult administrative and clerical duties under direct supervision. Examples of work performed may include typing or word processing correspondence, memos, reports; setting up and maintaining files and record systems, purchasing, sorting mail, greeting visitors, answering and routing telephone calls, or scheduling appointments. Operate photocopier, facsimile, or other office equipment.
MANAGEMENT REVIEW PUBLISHING INC
Executive Secretary to the General Manager
Sept. 10, 1993 – Sept 15, 1996
· Provide secretarial support to General Manager/CEO including maintaining and updating filing system, communicating and liaison orally or in writing within and outside the organization to make appointments, schedule meetings, screening all telephone calls, letters, attending to GM's personal matters.
· HR functions and administrative matters of the company.
EDUCATION
Rizal Technological University
Boni Avenue, Mandaluyong City
College of Business Administration – Business Management
1993
Rizal High School
Dr. Sixto Antonio Avenue
Pasig City
Secondary
1989
Pineda Elementary School
Banaag St., Pineda
Pasig City
Primary
1985