Posted by on May 04, 19103 at 00:54:56:
JACQUELINE FLORES ASPREC
# 20 Armada St. Sto. Rosario Pateros M. Mla. 1621
641-7628/ 641-6328 / (0917)8304716
jackasprec@hotmail.com
OBJECTIVES
A career in field, which would best suit my character and to be able to apply the different abilities and experiences that I acquired.
QUALIFICATIONS
Significant educational background
Registered Pharmacist ((Reg. No. 0047466)
Equipped with at least 6 months experience in Customer Service
Well-developed and practiced communication and written skills
EMPLOYMENT RECORD
July 2002-Feb 2003 Glaxosmithkline Phils. Makati City
SENIOR PATIENT COUNSELOR
Implemented CRM programs in all channels of communication such as telephony, fax email, direct mail, SMS and personal visits.
Provided information and counseling services to patients with diabetes, asthma, hepatitis B, hypertension as well as basic child care nutrition.
Managed a diabetic club training for the new batch of counselors.
Developed updates and ensures integrity of recorded interaction with patients.
Facilitated and monitored implementation of the specific campaign for each shift in the absence of Team Leader.
Accomplished daily shift reports on operations to be commended by
Team Leader and Contact Center Operations Manager
EDUCATION
TERTIARY Centro Escolar University
(1998-2002) Bachelor of Science in Pharmacy
Mendiola, Manila
Board passer, Pharmacy Licensure Exam (July 2002)
SECONDARY Pasig Catholic College
(1994-1998) Malinao, Pasig City
PRIMARY Colegio del Buen Consejo
(1988-1994) Malinao, Pasig City
TRAININGS/ SEMINARS ATTENDED
September 2002
Seminar on Counseling & Customer Service Workshop
Conducted by Management Strategies, Inc.
Glaxosmithkline Phils., Makati City
July 2002
Intensive disease, products and program training’s for GSK
Cardiovascular, Respiratory, Hepatitis B, Diabetes and Nutraceutical products
Glaxosmithkline Phils., Makati City
SPECIAL SKILLS
Proficient in MS Office and other computer applications
With good driving skills
PERSONAL VITAE
Age: 21 years old
Birth date: September 01, 1981
Citizenship: Filipino
Civil Status: Single
Sex: Female
Height: 5’5”
Weight: 107 lbs
CHARACTER REFERENCE
Available upon request
I HEREBY CERTIFY that the above information is true and correct to the best of my ability and knowledge.
JACQUELINE FLORES ASPREC