Posted by on March 31, 19103 at 19:42:19:
Work Experience
January 2003 to date
InfoNXX
Ayala, Makati City
Quality Assurance Coordinator
Monitor and evaluate calls received from customers as handled by the representatives, issue excellence, incident, or occurrence reports, send evaluation summaries via e-mail, attend team and call center meetings, and perform other duties as assigned
April 2002 to January 2003
InfoNXX
Ayala, Makati City
Customer Service Representative
Handle customer calls, provide excellent customer service and information
to customers, attend team and call center meetings, and perform other
duties as assigned
2000 to 2001
Philippine General Hospital
Taft Avenue, Manila
Student Assistant
Encode and file disbursement vouchers from patients, and perform other duties as assigned
Awards and Commendations
November 2002, Received commendation from caller for efficient call management
October 2002, Ranked 56th in over-all call center rankings
October 2002, Team Employee of the Month, Team 16
July 2002, Received commendation from Data Services Department for constantly submitting updates July 2002, Team Employee of the Month, Team 6
Education
1998 to 2002
University of the Philippines
Padre Faura, Manila
BA Political Science
1994 to 1998
Manila Cathedral School
Tayuman, Manila
High School Graduate
With special awards