Posted by on March 07, 19103 at 02:30:42:
R E S U M E
RONALD PORNOBI
1169-D Basilio Street, Sampaloc, Manila 1008
E-mail: ronaldpornobi@myrealbox.com
Tel: 7328419 Cell: 0919-2420542
EMPLOYMENT HISTORY
EXECUTIVE SECRETARY December 13, 1998 March 2003
Arabian Homes Co. Ltd. Jeddah, Saudi Arabia
Reported directly to the General Manager and Deputy General Manager British & Irish.
Prepared business correspondence letters, memos, fax messages, agenda and minutes of meetings, leave rosters, sales proposals, tables, charts, spreadsheets, databases, purchase orders, transparencies, labels, training manuals and materials. Developed and revised office forms and templates. Organized, maintained and archived executive management and sales confidential files, documents, records and directories.
Professionally handled incoming calls. Organized meetings. Maintained executives appointments. Arranged flight and hotel bookings and reservations.
Coordinated and validated processing of internal and external documents. Standardized transmission and tracking of contracts, confidential records, faxes and documents. Controlled and tracked sent and received mail and packages. Regulated usage and stock of office stationeries.
Supervised and controlled company fixed assets. Analyzed revenue bills and documents. Increased revenue by doing sales and collection calls. Prepared billing statements and accounting reports. Responsible in approving personnel clearance.
Coordinated with and provided administrative expertise and support to marketing, personnel, systems, treasury, legal, residents services, maintenance, security and revenue departments.
Proofread company weekly bulletin and newsletter, prior to printing and distribution. Maintained online directories. Trained new recruits on office procedures, practices and policies.
Scheduled and coordinated facility repairs at the executive office and residents leased houses, maintenance of office machines and equipments as per vendors contract provisions.
Liaised with residents, shareholders (Sheikh Talal Zahid and Sheikh Hussein Linjawi), embassies, consulates, travel agencies, airlines, suppliers and contractors.
ADMINISTRATIVE ASSISTANT June 25, 1994 September 20, 1998
Hughes Aircraft Sytems International / Pannesma Co. Ltd. Dhahran, Saudi Arabia
Reported directly to the Peace Shield Project Sector Manager, Engineers and Supervisors Americans; and to the Sector Command & Operations Center Facility Superintendent Saudi.
Prepared business correspondence letters, memos, fax messages, office forms, templates, progress reports, spreadsheets, tables, charts, training materials and transparencies. Organized and maintained personnel files and office stationeries. Controlled project logistics. Prepared inventories. Monitored and replenished stock levels.
Assisted in preparing personnel work performance evaluation. Aided in settling internal conflicts among the employees. Prepared monthly work shift schedule and timesheets. Coordinated and monitored personnel movement schedules leave, holidays, transfer, reassignment, etc. Identified and addressed personnel needs and concerns: workload, salary, loans, schedules, etc.
Mediated between the technical, custodial and managerial staff. Directed maintenance and custodial worker to complete job orders and requests. Promoted and established management transparency. Communicated and implemented policies, directives, memos and bulletins.
Organized, indexed and maintained libraries: Facilities O&M technical manuals and drawings; Air Force technical manuals and drawings marked as Confidential.
Prepared, monitored and coordinated documentations of PMIs, HPRs and FPRs Preventive Maintenance Instructions, Hardware Problem and Facility Problem Reports with Riyadh Work Control Center and Al Kharj Central Maintenance Facility.
Assisted in facilities and grounds condition surveying. Prepared and consolidated survey reports. Collaborated with facility and grounds maintenance, site preparation and installation teams.
Liaised with American and Saudi Air Force commissioned officers, USAF & RSAF. Entrusted access to APO, American Post Office, to collect and send personal/company mail and packages. Mentored RSAF personnel and trainees on computer operations.
SECRETARY March 15, 1997 September 15, 1998
Golden Belt Village Al Khobar, Saudi Arabia
Reported directly to the Village Manager Saudi.
Rendered administrative expertise and support. Professionally handled incoming calls. Prepared business correspondence letters, memos, fax messages, reports, spreadsheets, tables and charts. Developed office forms and templates. Coordinated and monitored schedule and use of village amenities.
Arranged appointments and meetings. Organized, maintained and archived files, documents and directories. Explained and interpreted business correspondences received by my manager.
Handled tenants claims and complaints. Coordinated tenants maintenance requests. Monitored and coordinated status of improvement and renovation projects. Trained the chief accountant in the use of MS Excel spreadsheet. Received rental and invoice payments.
Reviewed and assisted in revising lease contract provisions and stipulations. Monitored and controlled office stationeries. Recommended and justified computer hardware and software upgrades.
GROUND & AIRPORT OPERATIONS SUPERVISOR January 29, 1993 March 3, 1994
DHL / SNAS Worldwide Express Riyadh, Saudi Arabia
Reported directly to the Operations Manager British.
Supervised thirty-five (35) personnel of multi-cultural background. Supervised actual operations at the station and airport. Established good rapport with Saudi customs personnel and officers.
Achieved corporate standards on timed-delivery and pick-up of shipments. Participated in external and in-house supervisory, leadership and security trainings and seminars. Represented Riyadh station in regional meetings and conferences.
Analyzed and assessed operations: prepared memos, written reports and discussed it with my manager. Evaluated and clarified airport transaction details and documentations. Summarized into brief all operations reports to come up with recommendations to increase productivity.
Facilitated release or delivery of shipments marked for pick-up. Assisted in reducing undeliverable shipments. Monitored and coordinated submission of documents required for shipments held by Customs, Ministry of Information and Ministry of Health.
Involved in establishing Route Management System. Coordinated with managers on problem areas and suggested solutions: trainings, proc-active planning, etc. Conducted trainings and retrainings to improve and upgrade work output and quality.
Met deadline schedules promptly in loading and unloading shipments. Reported operations delays and flaws to my superior and the regional hub manager. Advised consignees of pending or returned shipments, with detailed informations.
Strengthened team-spirit by conducting regular meetings and open forum. Motivated personnel to meet industry and company standards by on-site coaching.
CUSTOMER SERVICE AGENT September 13, 1991 January 28, 1993
DHL / SNAS Worldwide Express Riyadh , Saudi Arabia
Reported directly to the Customer Services Manager Palestinian.
Rendered quality customer services by providing accurate service and product informations. Prepared and monitored online bookings, trace, sales, insurance leads and inquiries. Tracked shipments using electronic data. Advised clients regarding product and service updates. Prepared and sent fax, telex, statistical reports and e-mail messages. Assisted in warehouse inventory.
Handled customer inquiries, claims and complaints. Processed clients needs for airwaybills, packaging, etc. Established and strengthened rapport with walk-in and phoned-in customers. Contributed to the security of the company by helping monitor the access of clients.
Accepted shipments based on corporate and IATA standards. Trained on IATAs dangerous goods acceptance requirements. Arranged pick-up of freight or cargo for delivery to loading platforms. Arranged and coordinated prompt delivery of freight shipments.
Assisted in reducing receivable and bad debt accounts. Acquired informations from clients relevant to company objectives and mission statement. Received payments for cash shipments and custom duties. Received documents from consignees for the release of pending and held shipments. Expedited shipments movements by establishing the best pre-determined routes and sending pre-alert advices to DHL networked stations globally to ensure prompt uplift.
BRANCH MANAGER February 20, 1991 August 28, 1991
LBC Express Inc. (Luzon Brokerage Corporation) Manila, Philippines
Reported directly to the President and Vice-President.
Liaised and established professional business relationship with corporate and individual clients. Involved in market research. Handled and resolved claims and complaints. Negotiated credit facilities and lease renewal of offices. Facilitated safe transfer and release of shipments.
Prepared employees work performance evaluation. Drafted and implemented memos and policies. Resolved internal conflicts among the staff. Investigated and closed administrative cases and anomalies. Administered disciplinary action.
Met and discussed work problems and grievances with employees union representatives. Solved union-management conflicts based on labor-management agreements. Involved in finalizing Collective Bargaining Agreement.
Coordinated with supervisor on problem areas and projects. Practiced transparency, open-door management policy. Conducted sales and operations meetings, tasks and needs analysis.
Opened journals and ledgers. Prepared and analyzed financial statements: balance sheet, income and cash flow. Audited cash sales of sub-branches. Prepared sales and operations reports. Monitored and increased sales and profit.
Prepared and submitted schedule of payments to creditors to the finance manager for check preparation. Summarized expenditures and replenished petty cash fund.
Reviewed, approved and controlled expenditures on purchase, repair or replacement of branch assets and operations requirements. Recommended innovations and improvements for a smooth daily operations.
BRANCH SUPERVISOR August 28, 1990 February 19, 1991
LBC Express Inc. (Luzon Brokerage Corporation) Manila, Philippines
Reported directly to the Branch Manager.
Supervised forty (40) sales and operations personnel. Analyzed daily sales and operations reports. Prepared reports, memos, office form stencils and templates. Scheduled maintenance of company vehicles. Discussed operations problems with my manager.
Prepared, monitored and analyzed work schedule. Reviewed and allocated work assignments and schedule. Restructured sales and operations workflow.
Sorted incoming and outgoing shipments by area/route. Consolidated outgoing shipments for proper turnover to the distribution center. Retrieved, inspected and documented misdelivered, damaged and allegedly pilfered shipments.
Confronted and counseled poor performing personnel. Recommended staff promotion, demotion, transfer and dismissal. Recommended regular employee status for contractual employees.
Rendered customer services. Diplomatically handled claims and complaints. Organized sales and operations meetings. Trained newly hired employees. Retrained experienced personnel.
Consolidated and summarized reports submitted by sub-branches. Controlled and replenished office stationeries. Monitored and controlled issuance of assets and accountable forms.
CUSTOMER SERVICE REPRESENTATIVE November 8, 1988 August 27, 1990
LBC Express Inc. (Luzon Brokerage Corporation) Manila, Philippines
Reported directly to the Branch Supervisor.
Rendered professional and quality customer services to clients by providing accurate business and service informations. Established excellent business relationship with all customers.
Contacted customers on shipments pending at the destination or returned to origin. Advised customers for any promotional offers of the company.
Prepared outgoing shipments for proper turn-over and safe transfer to the distribution center. Documented cargo properties, i.e. destination type, weight and dimensions.
Arranged and tracked cargo and freight shipments. Calculated rates and shipping charges of freight and cargo shipments. Reported pesopak cash remittance transactions for prompt transmission to payee.
Prepared daily and monthly unit and cash sales and operations reports, shipping documents and manifesto. Prepared documentations for shipments accepted based on company and IATA standards.
Monitored and replenished office stationeries, forms and supplies. Safekept company assets and accountable forms. Performed other duties to meet sales and operational requirements.
EXECUTIVE ASSISTANT July 15, 1985 November 7, 1988
Lifelink Insurance Agency, Inc. Mandaluyong City, Philippines
Reported directly to the President.
Examined data and reviewed informations on internal and external documents and reports for correctness and accuracy prior to approval. Tracked transmitted documents.
Discussed regularly with the President priority and urgent items for immediate decision and action. Provided input to the President in dealing with issues and concerns involving corporate clients.
Involved in market research and planning. Arranged and coordinated meetings and appointments. Established professional business relations with corporate clients.
Prepared business correspondence letters, proposals, transparencies, transmittals; statistical and progress reports and charts. Monitored cash and collection revenue status. Professionally handled incoming calls and visitors.
Maintained business records, databases, directories and company confidentials. Coordinated relevant issues and developments to concerned managers, supervisors and other executive assistants. Rendered secretarial and clerical services.
SERVICE CREW August 4, 1984 July 10, 1985
Jollibee Foods Corporation City of Pasay & Manila, Philippines
Reported directly to the Manager Escolta and Redemptorist branches.
Worked at the dining areas as waiter, counterperson and cashier. Worked at the kitchen area as pantryman, grillman and sodaman.
Prepared products according to set standards to avoid variance and to promote quality food and service. Prepared daily sales reports. Handled customer complaints.
Maintained a high level of responsibility in maintaining good rapport with customers. Focused on FSC Food, Service and Cleanliness.
Monitored and replenished supply levels of perishable and non-perishable goods and supplies. Performed other functions as may be required by the operations or my direct superior.
EDUCATIONAL BACKGROUND
Philippines
CAP College Foundation, Inc. Master of Business Administration, ongoing
Subjects: Quantitative Business Analysis,
Human Resource Management, Human Behavior
in Organization, Business Philosophy and
and Leadership Management, Business Policy
Manuel L. Quezon University Master of Arts in Teaching, units earned
FEATI University Bachelor of Science in Civil Engineering
International Correspondence Schools Industrial Engineering
NCR Consultants, Universal Review Center Construction Methods, Management & Planning
The Phi Iota Tau Lone Honor Society Software Systems Development
Meralco Foundation Institute Program Logic Formulation
The ARKICADD Center MS Word 97, MS Excel 97, MS PowerPoint 97
MS Access 97, Windows 95 O/S
Expressions Center for Learning Internet (browsing & research)
Interface Computer College BCC/DOS, Wordstar, Lotus 1-2-3,
BASIC, RPG II Programming
COBOL Programming
Datapro Computer College DOS, BCC/ANS COBOL Programming
Peralta Data Processing & Tutorial Center COBOL Programming
Saudi Arabia
Overseas Filipino Workers Coop. Council MS Word 2000, MS Excel 2000
MS PowerPoint 2000, MS Access 2000
Win 98 SE & ME Operating Systems
Computer Hardware Assembly, Internet
Phil. Institute of Certified Public Accountants Comprehensive Accounting Program
United Kingdom Diploma in
Cambridge Tutorial College Business Management & Administration
Business Training Limited Business English
The College of Professional Management Office Management & Administration
Business/Management Communication
Accounting in Business & Management
Computers in Modern Management
Principles of Modern Management
Private Secretarial Duties
SKILLS
Fluent in verbal and written English, business correspondence, memo and report preparation.
Excellent managerial and supervisory skills in planning, organizing, staffing, directing, leading and controlling.
Excellent people skills: Tactful, Team-player; Motivator; Interpersonal and professional interface with Western, European, Middle Eastern and Asian nationals.
Excellent office management and administration skills: Filing, archiving and organizing; handling telephone calls; accounting & bookkeeping; developing forms & templates; scheduling, inventory; operating office machines & equipments: fax, photocopiers, computers, printers, telex, etc.
Other skills: Detail-oriented; problem-solving; analytical; proofreading; operates x-ray machines; drives light vehicles, with Saudi driving license, valid until 25th of May 2006.
Skills Certified by Brainbench Authority, USA. Transcripts available.
Visit: http://www.brainbench.com/transcript.jsp?pid=3534439
English Vocabulary
Typing Speed & Accuracy, 74 wpm
Microsoft Excel 2000
Computer Fundamentals (Win 95/98)
Microsoft Windows 95 Navigation
Math Fundamentals (Metric)
Excellent computer skills, Proficient in:
MS Word 2000, MS Excel 2000
MS PowerPoint 2000, MS Access 2000
MS Outlook 2000, Outlook Express
Internet browsing, surfing & research
Windows 98 SE & ME O/S
Knowledgeable in hardware assembly
E-mail: IE, BT, Netscape and MS Mail
Adaptable to company-designed
programs e.g. DHLs ICS, Oracle MIS
TRAININGS & SEMINARS
DHL/SNAS Worldwide Express
Supervisory Leadership Module 1 Intercontinental Hotel, Abu Dhabi, UAE
Supervisory Leadership Module 2 Gulf Hotel, Manama, Bahrain
Country Trainers Sheraton Hotel, Manama, Bahrain
Basic Instructional Techniques
Middle East Region Security Training Marriott Hotel, Riyadh, Saudi Arabia
DHL Think Security Training Holiday Inn Hotel, Manama Bahrain
Dangerous Goods Acceptance by: Emirates Airlines
DNATA Training Centre, Dubai, UAE
X-ray Facilitator & Security Training by: Heathrow Airport Security Ltd.
Holiday Inn Hotel, Manama, Bahrain
Pannesma Co. Ltd.
CPR & First Aid Responder Course by: American Red Cross
Ambassador Hotel, Al Khobar, KSA
Simulated Fire Response Training King Abdulaziz Air Base, Dhahran, KSA
Philippines
Computer-Aided Project Management CAD/Vision Engineering Technologies
MicroStation/Intergraph CAD/Vision Engineering Technologies
AutoCAD Rel. 14.0 w/ Color Rendering MicroCADD Technologies, Autodesk Training Center
Supervisory Skills Workshop Achievements Specialist
PROFESSIONAL MEMBERSHIPS
Philippine Institute of Civil Engineers Associate Member No.: 99-53-26469, Saudi Arabia
Association of Filipino Civil Engineers Member No.: 99-KSA-0096, Saudi Arabia
Secretary Guillermo De Vega Scholars Organization Member, Philippines
AWARDS & ACHIEVEMENTS
Cambridge Tutorial College Business Management & Admin., With Distinction
The College of Professional Management Business & Management Comm., With Distinction
Business Training Limited Business English, With Distinction
Philippine Institute of Books of Accounts Preparation, 10th Place
Certified Public Accountants
Technological Institute of the Philippines Resident Academic Scholar
Secretary Guillermo De Vega Scholar
DHL / SNAS Worldwide Express Silver Flyer Service Award
Employee of the Month
Innovations Contributor
GOVERNMENT EXAMINATIONS PASSED
Professional Civil Service Eligible Civil Service Commission, Philippines
Sub-professional Civil Service Eligible Civil Service Commission, Philippines
PERSONAL
Age : 35
Civil Status : Married
Height : 5 7.5 ≈ 172 cms.
Religion : Christian
Languages Spoken : English, Arabic, Tagalog
Alternative E-mail : ronaldpornobi@hotmail.com
References & Certificates : Available upon request
REFERENCE
Mr. Roger Marshall General Manager
Mr. Sean Hunt Deputy General Manager
Arabian Homes Co. Ltd.
Engr. Ali Asif Sector & PME Manager
Mr. Richard Dayton Facilities O&M Lead Engineer
Peace Shield Project
Hughes Aircraft Systems Intl.
CWO Yusuf Abdulkarim Superintendent, Royal Saudi Air Force
King Abdulaziz Air Base
Engr. Omer Badughaish Manager
Golden Belt Village
Mr. Terry Churchill Station Manager
DHL/SNAS Worldwide Express
Mr. Terry Puayap HRD & Training Manager
LBC Express, Inc.