User / Application Support


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Posted by on February 06, 19103 at 05:33:45:

HIGHLIGHTS OF QUALIFICATIONS

• Bachelor’s Degree in Computer Science Major in Information System
• Adequate work experience in Information Technology particularly in the
implementation and support of banking software (Microbanker for Windows &
Infobanker CASA 2000)
• Knowledgeable in the ff. database software: Oracle’s Procedural Language (PL/SQL) and
Developer 2000, FoxPro (DOS ver.) & MSAccess
• Good understanding of basic Accounting concepts
• Experience in training and teaching
• Fast learner and easily adapts to different work environments


WORK EXPERIENCES AND ACCOMPLISHMENTS

Business Intelligence Consulting Group August 2001 – May 2002
I.T. Systems Support

 Worked in a supportive role for the project ‘Implementation of Microbanker for Windows’
 Among those responsible for the implementation of MBWin by configuring the software to best meet the operational requirements of the organization
 Implemented test scenarios and conducted stress test to ensure smooth operation and reliability during live operation of the system.
 Supervised data migration and participated in account reconciliation during conversion period.
 Performed routine work during conversion period such as safekeeping of back-up files, restoring back-up files to audit previous date’s transactions, generating daily, weekly and end-of-month reports, preparing hand-outs (to aid training) containing specific updates coming from software supplier.
 Used Query Analyzer to help audit data saved in tables and Report Designer to design additional reports as requested by client in coordination with the software supplier.
 Supported system live run in client’s place and responded to emails and call-in inquiries to ensure smooth transitioning in the use of the system
 Filed all correspondences for information of the client and project manager as to the progress/status of the project as well as giving verbal updates from time to time
 Reported bugs / application error through email by furnishing software supplier with screen shots and accurate description of the task that involved in order to reproduce the error
 Helped in the production of user training manual and procedures
 Conducted hands-on training to ensure transfer of knowledge and skills to selected personnel

The British International School March 1998 – August 2001
I.T. Instructor / Administrative Assistant

 Handled IT classes as part of the secondary education subject requirement under the British curriculum.
 Handled short I.T. courses offered by its computer school (Windows 95/98, MSWord, MSExcel, MSPower Point, MSPublisher, MSAccess, Disk Operating System, Basic Computer Concepts and Introduction to Programming)
 Planned layout of quarterly newsletter for British International School and Montessori Kindergarten
 Created a simple record keeping program for use in the library and program to store student information using MSAcess & Foxpro
 Liaised for extra-curricular school activities and projects
 Carried out administrative functions handed down from the administration office


Tower Development Bank February 1996 – February 1998
Information System Control Assistant

 Managed a small server and was responsible for the full and efficient operation of CASA (Current Account/Savings Account), General Ledger, Loans, Payroll and Cheque Re-ordering system
 Incorporated any updates introduced by the software supplier
 Altered defined parameters for interest rates, computation scheme, charges, access levels and product groups
 Participated in client data and loan accounts conversion.
 Educated newly hired employees on using the different computerized system of the bank
 Provided advice and training to users in response to identified difficulties
 Any other tasks that may be assigned from time to time i.e., new accounts and loans processing


SHORT-TERM APPOINTMENT


Mekong Project Development Facility May 18, 2000 – June 20, 2000
Data Entry Person – Small and Medium Enterprises database

 Transferred excel files to existing template
 Encoded company list with accompanying details to the database from hard copies and hand written lists
 Trained an office assistant on how to use the system



EDUCATIONAL BACKGROUND


Bachelor of Science in Computer Science
Major in Information System (GPA 85%)
Manuel L. Quezon University, October 1995
Manila, Philippines


Highschool: Holy Spirit Academy Elementary: Tabang Elementary School
NCEE Rating: 97% Honor Received: First Honorable Mention
Sta. Isabel, Malolos, Bulacan Tabang, Guiguinto, Bulacan

SHORT COURSES ATTENDED

Oracle’s PL/SQL
Developer 2000
Apecth Computer Education
August 26, 2002 – December 21, 2002


Foundations of Accounting & Finance, Practical Bookkeeping
Intro. to Quantitative Analysis, Economics, Regent College
Foundations of Management October 5, 1998 – December 19, 1998
Pannasastra University
August 2000 – January 2001

GOVERNMENT EXAMINATIONS (ELIGIBILITIES)

Civil Service Professional Exam. Civil Service Sub-Professional Exam.
Date taken: June 23, 1996 Date taken: October 17, 1993
Rating: 81.35% Rating: 85.15%


SEMINARS/TRAININGS ATTENDED

Hands-on training attended: Loanplus, Infobanker CASA 2000 and General Ledger
Systems, Introduction to Visual Basic,
Web Page Design using MSFrontPage and
Microbanker for Windows

Banking related seminar: Fundamentals of Tellering, Cashiering Operation,
Counterfeit Detection and Procedures of Banking System



PERSONAL BACKGROUND


Date of Birth: June 5, 1974
Civil Status: Single
Nationality: Filipino
Religion: Catholic
Languages Spoken and Written: English and Tagalog
Father’s name: Rolando dela Paz Basilio
Occupation: Government employee, Philippine National Railways
Mother’s name: Felicisima Lava Basilio
Occupation: Retired government employee, Central Bank of the Philippines


CHARACTER REFERENCES

Zenaida J. Ching
Project Manager, Development Finance Institute
(02) 815-8536 loc. 1208


Atty. Randolph Arreola
CPA/Lawyer
510 Burke Bldg., Escolta, Manila
0919-3579604 / 02-2433948


Emmanuel Henorga
Finance Manager, Rocka Group of Companies
3rd Floor, Rocka Bldg., Poblacion, Guiguinto, Bulacan
0916-5777867


Certified Correct:

Pamela L. Basilio






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