Posted by on January 14, 19103 at 22:55:30:
Education
1997-2001
University of the Philippines in Diliman
Diliman, Quezon City
Ÿ Bachelor of Arts in Speech Communication
Ÿ CUM LAUDE standing
1993-1997
Central Philippine University
Lopez Jaena St., Iloilo City
Ÿ Elementary and High School
Ÿ HONORABLE MENTION
Ÿ Most Outstanding Student
Ÿ English Declamation, 1993 and 1997 Western Visayas Regional CHAMPION
Work Experience
July -November 2002
SYKES ASIA 28TH Flr. Robinson’s Summit Bldg.,
Ayala Avenue, Makati City
Technical Support I
Microsoft Internet Access
Responsible for providing technical support through EMAIL and PHONE as medium, to Microsoft Internet
Access clients all over the United States
§ Handles connectivity and software issues of MSN legacy versions to MSN 7
§ Handles basic issues on Internet Explorer, Outlook/Outlook Express and Windows 95 to XP
§ Ensures clients’ satisfaction with the product supported
§ Does back-up technical support for Microsoft Broadband
June 2001 - June 2002
Diliman Center for Tutorials and Reviews
42 C Matiwasay St., UP Village,
Diliman, Quezon City
Head Tutor/Supervisor
Management and Supervising
Responsible for the over-all operations of the center
Ÿ Supervise Teachers/Tutors/Lecturers
Ÿ Monitor quality performance and generate quality reports weekly
Ÿ Plan and Design New Courses and Workshops for the center
Ÿ Responsible for employing tutors and lecturers
Ÿ Handles payroll
English Tutor/ Lecturer
Ÿ Handles UPCAT,ACET and other college and High School Entrance Reviews for English, Reading Comprehension and Speech
Ÿ Plan and Design students’ modules and materials for study and review
Ÿ Specializes in tutorials for elementary and pre-school students in all their academic subjects
May 1996- present
Freelance Trainor/ Tutor
Iloilo and Mandaluyong City, Philippines
Ÿ Handles declamation, oration and Oral Interpretation training programs
Ÿ Plan and Design training modules for each client
Ÿ Specializes in tutorials for elementary and pre-school students in all their academic subjects
Training/Seminars
Attended
Course Name Date Attended
Customer Service Seminar Workshop
July 2002
Speech Improvement
July 2002
Team Building Workshop
July 2002
Effective Business Writing
August 2002
Microsoft Internet Access Technical Training
August 2002
Team Building Workshop
October 2002
Phone Handling Skills
October 2002
Language Neutralization October 2002
Skills
Proficient in Oral Communication (English and Filipino)
Computer literate especially in Windows-based applications
Personal Information
Date of Birth : July 5, 1980
Age : 22
Gender : Female
Civil Status : Single
Citizenship : Filipino
v