Posted by on December 16, 19102 at 03:34:50:
ALVIN L. LIZADA
# 6 K-D St. Kamuning, Quezon City
Telephone #: 0263 9227016/0263 9127982
Celluar #: 0263 9176131619
e-mail: lizada@skyinet.net, mjpcs@rocketmail.com
JOB OBJECTIVE
Able to learn quickly and adapt easily can communicate well with others at any level. Committed to high standards of consistency and welcomes a wide variety of challenges on the job
JOB DESCRIPTION
Responsible for developing a team of highly skilled technical support representatives. Plays an instrumental role in motivating people to provide excellent customer service to all clients. Expected to provide superior customer service through complete ownership of the support experience.
EXECUTIVE SUMMARY
. Highly regarded for ability to handle difficult assignments.
. Excellent background in junior management works effectively with co-workers and clients.
. Able to plan, design, and implement Local Area Network in a given scenario and,
explain its concepts behind Internetworking using different Network Protocols.
. Possesses excellent supervisory and administrative background
EXPERIENCE
SKY INTERNET INC., (L/G Victoria I Bldg., 1670 Quezon Avenue, Q.C. 5/16/97 up to present.
Customer Technical Support Supervisor,
Provides systematic solutions and configurations to internet/system and e-mail problem descriptions running under Windows 95/98/2000/ME/CE/NT and Macintosh Platforms.
Provide accurate and creative solutions to user problems of moderate nature to ensure user productivity:
Enhance and develop quality support methods and communications skills through coaching feedback and other developmental approaches;
Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction;
Research, resolve and respond to questions received via telephone calls, letters, and call-backs in a timely manner, in accordance with current standards;
Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to clients;
Participate in team projects that enhance the quality or efficiency of helpdesk service;
TITAN GROUP OF COMPANIES 6/F Fortune Bldg., Legaspi St., Legaspi Village, Makati City Computer Operator/Encoder 6/3/96 up to 2/1597
Responsible for maintenance/installation of computers in a network environment.
EDUCATION
College : Polytechnic University of the Philippines Sta. Mesa, Manila
Bachelor of Science in Computer Data Processing Management, May 1995
High School : Trinity College of Quezon City, 226 E. Rodriguez Blvd. Q.C.
COMPUTER SKILLS
Hardware Exposure:
Cisco Cat 19000/24, Cisco Router 25000, Cisco 400 Fasthub,
IBM Personal Computer Pentium III, Macintosh (Power PC, G3, G4 series),
Compaq Desktop Computers, Hewlett Packard (Brio/Vectra
Series), Asustech Corporation: Servers, Desktops, Notebooks: L7000 series,
Iomega: External Automated disk storage device, US Robotics Modems, Nokia
Communicator 9110/9210, Newcom/Philips Magnavox: WebTV series, 3Com Modems/PCMCIA/Palm
Pilot, Motorola Communication devices: i300/500 series.
Software Exposure Systems:
Operating Systems : Windows 95/98/2000/ME/CEXP/NT, & MAC OS 8 or higher
Programming Language : Turbo Pascal, COBOL
Software Applications : Microsoft Office (Office, Excel, Power point) /MS Project,
Microsoft Internet Explorer, Microsoft Outlook, Outlook Express, MS Exchange,
Netscape Communicator, Internet Configuration, Visual Route, Vision, WS & Cute FTP
Web Design HTML, Adobe Photoshop, TCP/IP
Anti-Virus Protection: McAffee, Norton, ThunderByte, PC-cillin , AVP Toolkit
etc.
TRAININGS/SEMINARS ATTENDED
Bayantel Values Cascade Workshop : July 29,2002 : Eugenio Lopez Center, Antipolo City
Network Technology April 1 - 25, 2002 Meralco Foundation Inc. Building Ortigas Avenue, Pasig City Philippines
PSI Basic Leadership Seminar January 10 - 13 ,2002 14th Floor 6780 Ayala Avenue, Makati City, Philippines
Customer Technical Support June 15 - 23 1997 Network Operations Center Training
Victoria I Bldg., Quezon Ave., Quezon City
Basic Supervisory Skills Seminar June 22 - 24 ,1999 3rd flr. Bayantel bldg. Diliman,
Quezon City.
VocalTec Seminar on July 29, 1999 Voice over IP telephony solutions Dusit Hotel
Nikko, Makati City
Y2K Fix 2000 Seminar February 5, 1999 Dusit Hotel, Makati City
Customer Service Training January 17, 1999 4th flr. Bayantel bldg. Diliman, Quezon City.
CAREER HIGHLIGHTS
- Conducted training on Networking Essentials at Department of Agriculture (DAR)
- Responsible for formulation of customer service department policies and procedures though
creation of internal memos and process flows.
- Installed Windows 2000/98/95/ME/CE/XP on IBM P450 MHz PIII series on an Intranet Infrastructure.
- Uses Tele-Troubleshooting techniques for faster problem resolutions or assign on the job physical connections for accurate and preventive maintenance of various hardware and software issues with strong specification on Internet related queries
- Configured Nokia 9210 for WWW and e-mail applications.
- Awarded Employee for the first quarters of the year (1998) for the highest
ACD (Acid Call Database) calls made.
- Awarded Employee of the month of April for perfect attendance and no
tardiness.