Telemarketer/Customer Service Representative


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Posted by on November 09, 19102 at 05:43:29:

Personal Background


Name: Dexter Beroin Manuzon
Given Name Middle Name Surname
Address: 15 Narra Lane, Espiritu Subdivision
Parañaque City
Telephone Number: 826-9079
E-mail: lemuelarceo@yahoo.com
Birthday: December 29, 1978
Age: 24
Birthplace: Parañaque City
Civil Status: Single
Nationality: Filipino
Languages Spoken: Filipino and English
Religion: Roman Catholic
Height: 5’ 9” (175 cm)
Weight: 155 lbs (68 kg)


Employment Background

Inclusive Date: July 2002-November 2002
Position: Telemarketing Officer/ Telesales Representative
Company: Expercs Direct Communications
(an accredited telemarketing service provider of Unionbank)
Address: 4/F Fortune Bldg., 144 Pasig Blvd., Pasig City

Duties and Responsibilities

· In charge of handling client complaints

· Assists clients in their credit card application

· Monitors clients’ credit investigation status

· Promotes the Unionbank Lumina International Visa Card via outbound and
inbound telephone correspondence

· Prescreens clients based on qualifications

· Occasionally buffers as a Globe 114 Directory Assistance inbound customer service
representative

Inclusive Date: June 2002- July 2002
Position: Customer Service Representative (Outbound)
Company: Expercs Direct Communications
(an accredited service provider of Hongkong Shanghai Banking Corporation)
Address: 4/F Fortune Bldg., 144 Pasig Blvd., Pasig City

Duties and Responsibilities

· Follows up, completes and double-checks before credit investigation HSBC credit card
application forms and document requirements via telephone and fax correspondence


Inclusive Date: October 2000-December 2001
Position: Telemarketing Officer/ Telesales Representative
Company: Teleworld Philippines Inc.(an accredited telemarketing service provider of Citibank N.A.)
Address: Citibank Square Bldg., #1 Eastwood Drive corner E. Rodriguez Ave Jr., Eastwood City, Libis, Quezon City

Duties and Responsibilities

· In charge of handling client complaints

· Assists clients in their credit card application

· Monitors clients’ credit investigation status

· Promotes Citibank credit cards and other banking services via outbound and
inbound telephone correspondence

· Prescreens clients based on qualifications

Educational Attainment

1999-Present Associate in Arts
University of the Philippines Open University at UP Diliman
Diliman, Quezon City
1996-1998 2nd Year Bachelor of Science in Chemistry
University of the Philippines Los Baños
Los Baños, Laguna
·Department of Science and Technology-Science Education Institute scholar
1994-1996 3rd Year to 4th Year High School
Parañaque Municipal High School
Parañaque, Metro Manila
·Associate Editor/Editorial Columnist, The SPARK (Parañaque Municipal High School’s official English student publication)
1992-1994 1st year to 2nd year High School
Parañaque Science High School
·Municipal government scholar
1991-1992 Parañaque Elementary School-Central
Parañaque, Metro Manila
1986-1991 St Cyr Academy
Parañaque, Metro Manila


Hobbies and Interests

I am just a simple guy and what I usually during my free time are just simple things. I love to read. I sometimes surf the internet. I am also a music lover.






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