Posted by on November 02, 19102 at 09:48:47:
Hannah Yao
5244 Westbury Avenue
Montreal, Quebec, Canada
H3W 2W3
hannah_yao@hotmail.com
514-814-7925 (c)
514-487-2104 (h)
QUALIFICATIONS:
Commitment to learning, support of organizational values, motivated and enthusiastic, gregarious personality, English and French spoken and written
WORK EXPERIENCE:
Recruitment of university students for Fall 2003
Tour guide and administrative assistant, Welcome and Recruitment Centre, Concordia University, October 2001 till present
·As a tour guide, liaison between potential students and their family and departments of interest within the University; disseminating current information regarding faculties and programs, present and future facilities and services provided throughout the school.
·As an administrative assistant, schedule tours and coordinate 7 other tour guides; book appointments for students with various faculty members and academic advisors; compile monthly statistics calculating volume of students who have gone on tours; respond to requests for tours via e-mail and telephone; assisted at Salon d’éducation held at Place Bonaventure October 02.
Prioritizing and Dealing with Difficult Situations
Account Administrator, Royal Trust, April 1999-April 2001
·Processed wire transfers, cheque requisitions and deposits and in-basket transactions under many cut-off times for the Personal Trust Service and Support Department of the Royal Trust. This dept serviced estate clients from all across Canada.
·Strengthened time management skills: balanced full-time work at Royal Trust, part-time evening studies at Concordia and involvement with cultural association while maintaining a B- average.
ACCOMPLISHMENTS:
Teamwork and Cooperation
Undergraduate National Case Competition, February 2002
·As VP Logistics and Academics, coordinated activity for over 40 volunteers and 7 judges over a 3-month span prior to this first-time event hosted at John Molson School of Business
·Produced logistics document that forecasted needed resources like equipment, volunteers and time for each activity of the 3-day event (ex. Cocktail, competition, setup at Hotel etc.)
·Made final selection of the 3 Ivey cases used in the competition based on level of difficulty and strategic content
Analytical Thinking
First place Entrepreneurship Team, Commerce Games, January 2002
·Acted as consultants to an organization and provided realistic options, strategic recommendations and implementation plan for a consulting company considering a merger with another firm
·Prepared professional 20-minute PowerPoint presentation with two fellow team members under 3-hour time constraint, used Excel and Word
·Preparation for the Games included weekly case analysis and class presentations
·Competition included all universities in Eastern Canada
Effective Communication
Communications Director, Filipino Folk Art Society of Quebec (FFASQ), 1994-1998
·Senior dancer of the Kalinangan Dance Troupe (Filipino folk dance) associated with FFASQ; participated in a 3-week International folk dance festival in Extramadura, Spain (Aug '98)
·Liaised between dance troupe and board of directors; in charge of communiqués to newspapers; experience with not-for-profit cultural association
EDUCATION:
John Molson School of Business, Concordia University graduation pending December 2002
Bachelor of Commerce
Major in Human Resources Management, minor in Operations Management