Posted by on September 18, 19102 at 02:48:40:
MA. CONSUELO R. NARCISO
572-b Ayala Blvd, 58 A.B Fernandez West,
Ermita, Manila, 1000 Dagupa City,Pangasinan, 2400
Contact No. 0917-4672970
E-mail Address: mcnarciso2002@yahoo.com
Objective: Finding professional advancement in any field that shall utilize all applications for my academic training and work experience.
BIOGRAPHICAL DATA:
Age: 22
Civil Status: Single
Date of Birth: February 15,1980
Place of Birth: Dagupan City
Citizenship: Filipino
Religion: Roman Catholic
Height: 5’3
Weight: 118 lbs
EDUCATION:
1997-2001 College
University of the Philippines Diliman
Bachelor of Science in Tourism
College Scholar
1993-1997 High School
Mother Goose Special Science High School
Dagupan City
3rd honor
1987-1993 Elementary
West Central ElementarySchool
Dagupan City
Valedictorian
SKILLS:
·The Bachelor Degree provided training and harnessing of management skills in the different sectors of the tourism/hospitality industry
·Proficient in English, Filipino and Panggalatok
·Computer Literate
WORK EXPERIENCES:
Customer Service Associate
February-April 2002
SYKES Asia, San Miguel Properties, Ortigas Center, Pasig
-Primarily responsible in efficiently handling customer inquiries and complaints through the Internet to various IT clients
-Provided the highest level of customer satisfaction through customer feedbacks and follow-ups
-Handled US based clients
Practicum Trainee
April-August 2001
Manila Galleria Suites, Ortigas Center, Pasig
-Performed functions of the Front Office in the booking of guests, answering telephone calls, giving out room rates and of releasing and receiving of room keys from guests.
-Receives, records, and releases facsimile messages for hotel guests and hotel transactions at the Business Center
-Responsible in the checking in and checking out of out guests’ luggage and in releasing of keys to
the valet attendants, and helped in the Bell Service over all operations.
-Assistant to the Account executives for both Room and Banquet Sales departments
-Assumed the responsibilities of Room attendants in responding to guests requests of ‘make-up’ rooms and in replenishing supplies at the mini-bar at the Housekeeping department
-Filling and sorting of receipts at the Accounting department from hotel expenses and listing from the balance sheets
-Acted as a secretary to the Executive Chef by typing of weekly menus, filing of order forms, and releasing purchase orders of perishable and non-perishable goods for the Kitchen department.
-Helped the Chefs at the Pastry section in the preparation of foods for room orders and hotel functions
Student Assistant
June-September 1998
University of the Philippines-Housing Office, Diliman, Quezon City
-Responsible in filling and documenting receipts and forms for the housing office director
-Performed clerical work such as typing, answering telephone and operating office machines
SEMINARS ATTENDED:
Effective Business Writing, February 2002. Development Academy of the Philippines
Youth Forum. February 17,2001. Philippine International Convention Center
Pre-practicum Seminar. February 1-2, 2001. UP Asian Institute of Tourism
Tourism Bytes, October 2001. UP Law-Bocobo Hall
Philippine Entrepreneurship: Opportunities in time of Crisis. September, 2000. UP-CHE
Procurement: Meeting the Demands of the Future. February 9,1999. UP-AIT
CHARACTER REFERENCES:
Mr. Patrick Gregorio 6888
Chief Operating Officer-Hotels UP-Asian Institute of
Waterfront Cebu City Hotel
Waterfront Airport HotelTourism
Tel.No. (63-32)232-6888
Mr.Reil Cruz
UP-Asian Institute of Tourism
Dean
Tel.No. (02)920-5301