Posted by Jelyn Amores, Philippines on September 04, 19102 at 20:04:17:
JELYN L. AMORES
584 Ubas St. Admiral Subd. Talon III
Las Piñas City
805 84 48/ (0920-2978566)
WORK EXPERIENCES
Technical Support / Customer Care Representative:
INFOCOM Technologies Inc., The Internet Company of PLDT
Ayala Avenue, Makati City
Customer Management Division
September 14, 2001 - PRESENT
- Provides quality service via phone in a friendly, accommodating and professional manner.
- Analyze and research customer-billing problems and process any adjustments
INVESTIGATIVE UNIT
- Answer all queries, billing complaints and technical support through e-mail.
TRAINING
NOW Cable Internet:
Troubleshooting and familiarization
INFOCOM Tech Inc.,
January 2002
Call Handling :
Proper Call Handling
INFOCOM Tech Inc.,
August 2002
Ms. Chie Raza- Vice President, HRD
Mr. Carlo Panganiban- Manager, CMD
EDUCATIONAL ATTAINMENT
College :
Bachelor of Science in Computer Science
Major in Computer Science
College of Computer Science
Pamantasan ng Makati
J.P. Rizal ext., West Rembo
City of Makati
1998-2002
Vocational:
Community Chest Foundation
Basic Computer and Troubleshooting
(4 Months)
Secondary:
Rizal Experimental Station Pilot School
Of Cottage Industries
Admiral, Las Piñas City
1994 – 1998
Elementary:
Talon Elementary School
Talon I, Las Piñas City
1988 – 1994
SPECIAL SKILLS
Basic Programming
Visual Basic 6.0
HTML
Cobol
Pascal
Turbo C++
Troubleshooting
Operating System
-Windows 95, 98,2000, ME, XP
-Macintosh v.xx
-Imac
-Nokia Communicator 9210
Email Softwares
-Eudora v.xx
-Outlook Express
-Microsoft Outlook
Computer Literate (MS Word, Excel)
Typing, Filing
SEMINARS ATTENDED
Y2k: Millennium Bug
December 1999
Pamantasan ng Makati
Global Trends in Information Technology
"Career in I.T"
August 6, 2001
Mr. Anson T. Uy
Web Page Development using HTML
August 23, 2000
College of Computer Science
Computer Based Information System
July 13,2001
Mr. Harris O .Ragasa
Network Security
September 2001
Marnle Bunyi
Basic Website Development
November 2001
Mr. Benson Cerbas
Connecting the Web & Advanced Web site
Development
January 2002
Mr. Benson Cerbas