Posted by on August 29, 19102 at 04:42:45:
Fay Anne Pangalangan-de Guzman
33 Don Wilfredo Street, Don Enrique Heights, Quezon City
Tel. No. 931-3073; (0917) 696-1108
e-mail: faydeguzman@yahoo.com
WORK EXPERIENCE 8/2001 - 9/2001 ABS-CBN Hong Kong Ltd Hong Kong
Trainor
Conducted a series of basic computer lessons for the company's club members including lectures and hands-on training.
1/1999 – 4/2001 AC’s Clean Clothes Laundry Service Quezon City
Co-owner
As co-owner, I performed multiple functions in the business, including:
• Sales & Marketing: Conceptualized and implemented marketing programs to acquire and retain customers; went on calls to solicit business
• Finance & Administration: Handled accounting, bookkeeping. Sourced capital requirements. Supervised the maintenance of plant and shop facilities. Complied with requirements of regulating government agencies (BIR, city and local government units, etc.)
• Operations: Managed supplies inventory, procurement, quality control. Continuously reviewed processes for possible improvements. Pitched in at the plant when job volumes were high
• Customer Service: Periodically acted as a front line staff, receiving job orders. Conducted customer satisfaction surveys, heard and acted on feedback from customers
• Human Resources: Handled staffing, training, performance evaluation, payroll, staff benefits, work conditions, and other personnel concerns
8/1991 - 2/2001 Standard Chartered Bank Makati City
Assistant Manager Dec. 1996 – Feb. 2001
• Evaluated credit card applications, requests for credit line upgrades, and applications for supplementary cards
• Streamlined processes in the department
• Prepared and documented guidelines and operational procedures
• Cleaned up and maintained the customer database
• Represented the department in committees that developed and launched product features
• Conducted expert briefings and presentations within and on behalf of my department
• Took on the manager’s responsibilities in her absence
• Collected from customers with past due accounts
Account Relationship Assistant Jan. 1996 – Dec. 1996
• Managed corporate accounts and facilitated their banking transactions
• Monitored foreign currency movements as well as Treasury Bill and loan rates used for loan booking and payment transactions
• Coordinated with Treasury, Cash, and Trade Finance Departments to service clients’ needs
• Prepared financial analysis reports used to review clients’ financial positions
Credit Assistant Sep. 1994 – Jan. 1996
• Handled staff loan accounts: booking, documentation, and follow-up of deficiencies. Prepared schedules for payroll deductions (for loan payments)
• Handled personal loan transactions for external customers: booking, documentation, repayment, and review of applications
• Coordinated with external investigation agencies
Universal Teller Aug. 1991 – Sep. 1994
• Basic teller duties: deposits, withdrawals, deposits, encashments, fund transfers, telegraphic transfers, drafts, checks purchase, traveler’s checks sale and purchase, notes sale and purchase
• Prepared interest income schedules for special corporate clients
• Received BIR tax payments and ITR filing; prepared BIR reports
5/1991 - 7/1991 Consolidated Orix Leasing & Finance Corp. Makati City
Marketing Assistant
I was on training to solicit business from existing and prospective clients.
EDUCATION 2/1994 - 12/2001 Ateneo de Manila University Makati City
Master in Business Administration
6/1987 - 4/1991 University of the Philippines Quezon City
Bachelor of Science in Business Administration
My Grade Point Average was 1.787 on a 1.0-5.0 scale.
TRAININGS AND SEMINARS ATTENDED
SEMINAR ON SIGNATURE VERIFICATION. Eliodoro M. Constantino of the National Bureau of Investigation. 22 Feb 1992
TRADE FINANCE WORKSHOP. Standard Chartered Bank Regional Training Centre, Asia Pacific Region. 22 – 23 Apr.1995
MICROSOFT POWERPOINT and EXCEL v5.0. Mannasoft Technology Corporation. 20 Jul and 3 Aug 1996
WORKING TOGETHER IN TEAMS. Standard Chartered Bank. 24–25 Aug 1996
MANAGING SELF. Standard Chartered Bank. 19 – 20 Jul 1997
PROFESSIONAL MANAGEMENT DEVELOPMENT PROGRAM. Armando T. Bongco, sponsored by Standard Chartered Bank. 18 – 20 Jun 1998
EXCEPTIONAL SERVICE QUALITY. Standard Chartered Bank. 12–13 Oct 2000
SKILLS Computer Literacy : MS Word, MS Excel, MS PowerPoint, MS Access, Credit Card Management System, Card Application Processing System, Computer Assisted Collection System, BrioQuery/ Datawarehouse
Good presentation, oral & written communication, organization, and customer relation skills
Typing, driving, music composition and arrangement
OTHER QUALIFICATIONS / AFFILIATIONS Part-time Private Piano Tutor, 1991 - present
Director, Discovery Bay Trinity Chapel Choir, Jul 2001–Jun 2002
Volunteer Staff, The Bookshop, February – June 2002
Features Writer, Standard Bearer (Standard Chartered Bank newsletter)
Member, Arranger, Chanson (Chorale Group), 1992 - 1998
Lady Governor, Pan Xenia Fraternity, 1989
Member : Junior Finance Administration, Registration Volunteer Corps, COMPASS, University of the Philippines College of Business Administration, 1988 – 1991
Editor-in-Chief, The Maryknoller Newspaper, 1986 -1987
CIVIL SERVICE ELIGIBILITY Career Service (Subprofessional) Examination, 1989, Rating: 93.80%
Career Service (Professional) Examination, 1991, Rating: 93.25%
Examinations given by the Republic of the Philippines’ Civil Service Commission
REFERENCES Available upon request.