Posted by on August 23, 19102 at 06:15:48:
NETWORK ENGINEER with experience in Telecommunications, Network Administration and Network Operations. Product knowledge spans CISCO VoIP/ PBX, Comdial Digital PBX, Telecommunications, Microsoft Products and Computer Services. Related areas of expertise in Voice Over IP, LAN and WAN Administration, Microsoft Networks NT and 2000, PC upgrade/repair, Unified Messaging, CTI Application, Quality Control, and Management.
Technical Certifications are:
*Brain Bench Windows NT Administrator *Dell Certified Technician (ALL PRODUCTS) *Comdial DXP/ DXP PLUS Certified *Comdial FX/ FXS/ FXT FXNTS Certified *Brain Bench Telecommunications IK Analyst *Brain Bench Computer Fundamentals *DOS/NT VVP Certified *Unified Messaging *HP Openview NNM for NT
EXPERIENCE
ePHONE Telecom Inc. (formerly Arraytel a Comdial Subsidiary.)
Network Engineer, Herndon Virginia, since 2000.
Help this start-up company builds its Worldwide Voice over IP Network and Administer the Local Area Network. Implemented ePHONES Global Network Management Center (NOC). Deployed and Managed Nodes located in Amsterdam, London, Brussels, New York and Herndon Virginia.
Responsibilities:
* Monitor infrastructure components* Perform application/system testing/troubleshooting between VoIP Network collocation Providers, Telco Providers and Partners* Maintain disaster recovery backup procedures and participate in disaster recovery testing* Configure and Maintain CISCO VOIP Hardware (2650, AS5300, AS5400, 7200) * Administer and Maintain 3 NT Domains and 1 2000 Master Domain, Comdial and Cisco PBX/ ACD/ Voice Mail, end-user workstation’s and laptops (NT 4.0 and 2000 Professional).
Customer Service Manager, Since October 2001
Responsibilities:
* Manage ePHONE's Customer Service Center. * Document and create Standard Operating Procedures* Train new hires on ePHONE’s Help Desk Remedy system, ACH daily reporting and MIND. * Create process for daily, weekly and monthly reporting for ACH
Comdial Corporation
Sr.Technical Support Representative, Herndon Virginia, 1999 to 2000
Help establish Comdial’s Northern Virginia Technical Support Center. Trained new employees with Comdial product line while maintaining the same standards as the corporate office.
Technical Support Representative, Charlottesville Virginia, 1998 to 1999
Provide direct support on Comdial's product line to resolve Computer Telephony integration, Windows 9x, NT, PBX installation, and support customer quality teams in the identification of product problems. Managed second level support for problems unresolved by internal helpdesk staff and provided on site software/hardware support, customer and technical staff training and technical advice for hardware and software standards.
EDUCATION
NEXTEC, Herndon Virginia
Microsoft 2000 System Engineer Program
* 70-210 Installing, Configuring and Administering Microsoft 2000 Professional* 70-215 Installing, configuring and Administering Microsoft Windows 2000 Server* 70-216 Implementing and Administering Windows 2000 Network Infrastructure* 70-217 Implementing and Administering a Microsoft Windows 2000 Directory Infrastructure* 70-220 Designing security for a Windows 2000 Network* 70-221 Designing a Microsoft 2000 Network Infrastructure* INTRO TO CISCO ROUTER CONFIGURATION (CCNA TRACK)
Hewlett Packard, Ft. Worth Dallas HP OPENVIEW Network Node Manager
* Installation and Configuration of HP OPENVIEW* MIB * SNMP* Network Monitoring* Fault Isolation Piedmont Community College Charlottesville Virginia 1998-1999 * Administering Microsoft Windows NT 4.0 and Server* Supporting Microsoft Windows NT 4.0 Core Technologies* Networking Essentials* Exchange Server* Introduction to Cisco Router Configuration