Posted by on August 06, 19102 at 23:17:42:
Curriculum Vitae
JOHANNA S. PORCALLA
#3551 Durango St., Brgy. Palanan
Makati City
Mobile # (0917) 9585941
Tel. # 5342546
WORK EXPERIENCE
SCHNEIDER ELECTRIC PHILS. INC JUNE 1997 - APRIL 2002
5TH FLOOR, ALCO BLDG.
SEN. GIL PUYAT AVE.
BUENDIA MAKATI CITY
TEL. # 8966063
CUSTOMER SERVICE STAFF OCT. 2001 -APRIL 2002
Main job function includes resolving, processing, and closing the customers' inquiries, requests, and complains. Monitoring and recording cases through Electronic Service Provider (EZ-Service). Preparing and consolidating reports of problem cases at the end of the month. Direct reporting to Dept. Head.
APPLICATION ENGINEERING ASSISTANT DEC. 1999 -OCT 2001
Provide assistance to engineers, includes preparing standard quotations. Monitoring and logging all inquiries and Purchase orders placement. Developing forms used by AE.
Secretarial Functions.
ADMINISTRATIVE & EXECUTIVE ASSISTANT FEB. 1998 - DEC. 1999
Over-all in-charge of the building premises. Help in creating personnel forms. Setting interviews for job applicants. Issuance and distribution of list of personnel requirements.
Clerical Job.
RECEPTIONIST & TELEPHONE OPERATOR AUG. 1997 - FEB. 1998
Assisting & Directing Visitors/Customers. Answering and forwarding calls. Handling outgoing and incoming documents and parcels.
DATA ENCODER JUNE 1997 - AUG. 1997
Encode Price List of standard products. Distributed and used by Authorized Distributors.
TRAININGS/SEMINARS ATTENDED:
ANTI-VIRUS BACK-UP TRAINING APRIL 2002
By: Adrian Tagacay
EZ - SERVICE SEPTEMBER 2001
A one day training for customer Action Request tickets (CAR), Over-Quota. A system that monitors all cases that had been logged and closed by helpdesk front-liner.
By: Tse Chun
BUILDING SYNERGISTIC TEAMS JUNE 2002
A two days seminar for team building
By: Meralco Foundation
CUSTOMER HELPDESK JULY 2000
A two day seminar for Performance Monitoring & Review, Call Processing & Customer Action Request (CAR).
By: Moe Ling
MICROSOFT WINDOWS (EXCEL, WORD, POWERPOINT) AUGUST 1999
By: Adrian Tagacay
BUILDING AN IMAGE JULY 1999
A 1 & ½ day Customers Service Skills Workshop for Service Professionals.
EFFECTIVE COMMUNICATION SKILLS & DECEMBER 1998
CUSTOMER SERVICE
Two days seminar at Heritage Hotel
By: Schneider Electric
EFFECTIVE TELEPHONE COMMUNICATION SKILLS JUNE 1998
By: Management Research Institute
EDUCATIONAL BACKGROUND
JOSE RIZAL COLLEGE 1992 - 1997
Shaw Boulevard
Mandaluyong City
Graduated - Bachelor of Commercial Science in Management
COLEGIO DE LA INMACULADA CONCEPCION 1988 - 1992
Bulan, Sorsogon
Graduated - High School top ten of the class.
BULAN SOUTH CENTRAL SCHOOL 1982 - 1988
Bulan, Sorsogon
Graduated - Primary Education with Honors
PERSONAL BACKGROUND
Birth Date : August 11, 1975
Birth Place : Bulan, Sorsogon
Civil Status : Single
Dialects : English, Tagalog, Bicol
Proficiency : Communication & Interpersonal Skills
REFERENCE
1) MIRAFLOR VILLAOS MAOG
Schneider Electric Phils.
Techno Commercial Manager
Tel. No. 896-6063
2) CHERYL MARIANO
ABS-CBN
Executive Secretary
Mobile No. (0917) 820-6731