Posted by on June 12, 19102 at 06:00:10:
Stephen Thompson
718 Wood Street
Houma, LA 70360
blight74@hotmail.com
Primary Phone:985-853-0094
4 years plus Customer Service/and Supervisor related Resume
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OBJECTIVE To obtain a Supervisor position or open to qualifications in an environment that has rapid promotion opportunity
TARGET JOB Target Job Title: Supervisor
Alternate Target Job Title: Entry Level Position
Desired Job Type: Employee
Desired Status: Full-Time
Desired Salary: 18,000.00 USD Per Year
Site Location: No Preference
Description of my perfect job:
Benefits - Benefits - Benefits
401 K Health Insurance-Dental and Life
Room for advancement
Growing Company
Career Level: Mid Career (2+ years of experience)
Date of Availability: Immediately
TARGET COMPANY Company Size: No Preference
Category: Customer Service and Call Center
Description of my ideal company:
Room for Advancement
Growing Company
Excellent benefit package
TARGET LOCATIONS Relocate: Yes
US-FL-Miami US-FL-Orlando US-FL-Pensacola/Panama City
US-FL-Tampa US-FL-West Palm Beach US-HI
US-OR US-OR-Portland US-TX-Dallas
US-TX-South/Corpus Christi US-TX-Houston US-TX-San Antonio
US-TX-Wichita Falls US-WA US-WA-Seattle
US-WA-Eastern/Spokane US-WA-Central/Yakima US-TX-Fort Worth
US-WA-Tacoma/Olympia US-WA-Bellevue/Redmond
WORK STATUS US I am authorized to work in this country for any employer.
EXPERIENCE 10/2001 - 5/2002 On-Line Communication Emporia KS
Supervisor
**Market Research
---On-Line Communications
---Multiple Systems used
---Supervise 40+ people
---Multiple phone lines
---Team Player
***People Person
***Social Skills
***Attention to detail
***Office Oriented
***Analytical skills
1/2001 - 10/2001 West San Antonio TX
Provisioning Trainer
**Provisioning
---AT&T accounts
---4 different Systems used
---100% knowledge of all systems
---Windows based environment
***People Person
***Social Skills
***Attention to detail
***Multiple Systems
***Analytical skills
1/2000 - 12/2000 Abacus Communication San Antonio TX
Inbound Customer Rep
**Inbound Customer Rep.
---1 year call center exp. Abacus Communications
---Handled all incoming calls
---Phone Activations
---Text Messaging
---Inbound Sales
---Windows based environment
***100% Customer Satisfaction
***Perfect Attendance
***Attained professional speaking voice
***Works well under pressure
***Team Player
EDUCATION St. Phillips College US-Texas-San Antonio
Some College Coursework Completed
---Approximately 14 credits left for AAS help desk specialist Assoc.
---St. Phillips Community College
***1993 spring to 1994 fall maintained 3.18 Average
Pudget Sound College US-WA-Lacey
Some College Coursework Completed
---Pudget sound Community College
***Fall 94 to fall of 95 maintained 3.05
AFFILIATIONS 6/2002 - Present NA NA
SKILLS Skill Name Skill Level Last Used Experience
Windows, Dos for Microcomputers Expert Currently used 8 years
REFERENCES John Estes John Estes Contracting
Phone Number: 210-823-1872
Reference Type: Professional
Joe Torres Abacus Communication Supervisor
Phone Number: 210-927-5422
Reference Type: Professional
Danny--Provisioning Dept. West Supervisor
Phone Number: 210-991-3117
Reference Type: Professional
ADDITIONAL INFORMATION ***Courses taken include Windows, Dos for Microcomputers, Pascal, Intro to Programming, Intro to Computer & Info Systems, Algebra and Trig.
***4 years Hands on experience--Windows 95-2000(system configuration, networking, msdos, word, word perfect, FrontPage express, html, Filing system (file and directory creation), Web design, Inbound call center experience, multiple applications usage, 70 Wpm, 10 key by touch, 100% customer service oriented, trouble shooting skills