Posted by on March 23, 19102 at 06:24:57:
Professional Profile
Work Experience
Excellent in written, oral and interpersonal skills
Able to handle multiple assignments under high pressure and consistently meet tight deadlines
Thrive on working in a challenging environment
Does not easily crack under pressure
Very keen to details and extremely systematic
February 2002 – March 2002
New Century Telecoms Inc.,
16th floor Centerpoint Bldg., Julia Vargas Ave., Corner Garnet Street
Ortigas Center Pasig City 1605
OIC – BILLING SYSTEMS ANALYST
Handles code execution / changing of program parameters using PowerBuilder and Foxpro
Database administration
Generates collection reports using PowerBuilder and Foxpro based on the CMS (Call Management System)
In-charge in database correction and file insertion using backend programs
In-charge in activation and deactivation of user ID to access the database
August 2001 – December 2001
Swiftel Datacom Incorporated
August 2001 – December 2001
16th floor Centerpoint Bldg., Julia Vargas Ave., Corner Garnet Street
Ortigas Center Pasig City 1605
ASSISTANT TEAM LEADER – CUSTOMER SERVICE
Provides assistance to Customer Service Manager and Supervisor in monitoring the daily activity and directing the work of customer service agents
Assists callers / subscribers with their inquiries and handle their complaints
Provides daily reports required by the Customer Service Manager/Supervisor
Provides manpower forecast per shift
Prepares attendance and complaints report per shift
November 19, 2000 – February 2002
New Century Telecoms Inc.,
16th floor Centerpoint Bldg., Julia Vargas Ave., Corner Garnet Street
Ortigas Center Pasig City 1605
December 30, 1995 – November 19, 2000
Nextel Communications Philippines Inc.,
18th floor Orient Square Bldg., Emerald Ave., Ortigas Center Pasig City
1605
ASSISTANT SHIFT LEADER – PAGING CENTER
Provides assistance to the Operations Supervisor / Paging Center Manager in handling the daily operation and directing the work of Telecommunicators
Handles break scheduling of Telecommunicators
Assists Shift Leader and Supervisor in monitoring the work performance and attitude of Telecommunicators
Provides efficient secretarial services to callers and subscribers.
Attends to inquiries and complaints of callers and subscribers.
Handles and trains On-the-Job trainees.
Performs other tasks that the Department Head may require.
Prepares reports such as manpower, complaints summary, break schedule, ACD (Actual Call Distribution) per shift.
Provides Logistics to the Group.
Education: 1991 – 1995 University of the East
Bachelor of Science in Computer Science (BSCS)
Graduated
Seminars August 13 – 18, 2001
Comprehensive Customer Service
Customer Service Leadership Program
March 6 – 9, 2000
Telecoms Primer
March 14 – 16, 2000
Train-the-Trainer Workshop
February 3 – 4, 2000
Time Check Management Workshop
May 5 – 7, 1999
Service Plus - DDI
May 13 – 15, 1996
Total Quality Service Seminar