Reservations Agent (Airlines/travel agencies)/Customer Service Agent


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Posted by on March 04, 19102 at 14:39:41:

DIALECTS/ LANGUAGES SPOKEN : Chinese (Mandarin and Cantonese), Filipino, English and Basic Fookien

SPECIAL SKILL : Knowledge in Airline Operations, Basic Knowledge in Hotel Restaurant Management, Basic Knowledge in Basic Front Office, Basic Knowledge in Spanish, Typing, Computer Literate (MS Word, MS Excel, Powerpoint), Internet Literate, Communicating Skill, Writing, Reservations Programs (CICOS, ABACUS, SITA), Dance, Sing etc…

II. EDUCATIONAL BACKGROUND

1.College :University of Santo Tomas
Bachelor of Science in Tourism
1997-2001
2.High School:Saint Jude Catholic School
1993 – 1997
3. Elementary : Saint Jude Catholic School
1987-1993

III. WORK EXPERIENCE

1. China Airlines (April 2,2001-Present)
** Reservations Agent (flight controller,Telephone sales,queues and telexes handler,Interpreter)

2. vietnam Airlines (Nov. 2,2000-January 31,2001)
** reservations and airline operations (practicum)

3. Alex Marketing (Every summer from 1997-1999)
** Handles collections of sales agent, encoder,checker of products

V. ACHIEVEMENTS

1. First place: Exhibit making contest (3rd year in Food and Beverage in line with the Tourism Industry)
2. Class Vice President: 3rd year
3. Conference Secretariat: Convention organized
4. Class President: 4th year
5. Consistent Deans’ Lister
6. Cum Laude







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