Posted by on February 17, 19102 at 00:48:44:
EDWIN SANCHEZ
520 West 56th Street, Apartment 8N
New York, New York 10019
212.582.7442-917.435.1887
Email: s_edwins@hotmail.com or esanchez@BakosGroup.com
www.BakosGroup.com/resumes/esanchez.htm
NETWORK ADMINISTRATION / TECHNICAL SUPPORT
Turning Demand into GrowthTechnology into Value
Forward-thinking, outcome-oriented, energetic and dependable contributor with technical prowess, proven leadership, highly developed communication skills and years of success as Helpdesk and Network Analyst. Innovative and resourceful. Persistent and persuasive. Identify opportunities and consistently achieve objectives. Offer multifaceted perspective with understanding of today's conditions, programs and alliances to customize and integrate leading-edge strategies and systems.
SKILLS & ABILITIES VALUE OFFERED
Hardware: PC Compatibles, Laptops, Printers, Modems, Hubs, Palm Pilots, Blackberry
Software: MS Word, Excel, Lotus 123, Lotus Notes, Visio, Outlook, Groupwise, Citrix, Intel LanDesk, PC Anywhere, PCDocs, DTE.
Protocols: TCP/IP, DNS, DHCP, FTP.
Operating Systems: Win 9.X, NT 4.0, Win 2000, Exchange
Network: LAN integration, Diagnosing, Troubleshooting , Cat5 Cable Testing
CAREER TRACK
SECOND LEVEL SUPPORT SPECIALIST 1999 - Present
WHITE & CASE New York, New York
Provide technical expertise, quality assurance and project management. Troubleshoot and repair hardware, software, components and programs; test systems and ensure technical compatibilities and minimal downtime. Provide employee systems training, technical support and advice. Improve organizational efficiency and effectiveness.
Support Groupwise, PC Docs, DTE, Comparite and Word; install software; configure Palm Pilot in relation to Groupwise; support Citrix client on IBM T-20's, 600e and desktops. Administer Windows 2000 Advanced Server.
Troubleshoot desktop issues over WAN using Intel LAN management software.
NETWORK ANALYST / DESKTOP SUPPORT 1999
ROTHCHILD INC. New York, New York
Provide network support for 300 users on a Novell/NT local area network.
Support users employing PCAnywhere.
Support Bloomberg terminals and software.
Provide support for MS Office 97 users and proprietary software.
Configure and migrate workstations from Novell LAN to an NT network and set workstations up for domain.
Provide support for users of Outlook and Exchange server support.
Create users for NT domain, Novell network an Exchange server.
Test network connections for consistency.
Install applications, provide helpdesk support and rebuild workstations.
Continued
EDWIN SANCHEZ Page 2
HELPDESK ANALYST 1997 - 1999
PERSHING SECURITIES Jersey City, New Jersey
Provided support/troubleshooting for 2000 users on MS Office, Lotus Notes, Visio and Organizer on an NT/Netware platform and network access.
Support Win 3.1, Win 95, NT and upgraded Win 95 PC's to NT 4.0.
Installed various applications on desktop workstations.
Logged and tracked calls through CSERV D/B.
Trained new associates on use of software used by Helpdesk.
Support proprietary and mainframe applications through use of TCAM, VTAM and TSO.
HELPDESK ANALYST 1997
WILSON, ELSER, MOSKOWITZ, EDELMAN & DICKER New York, New York
Oversaw daily operation of network.
Provided hardware and software technical support for network users.
Created and deleted user ID's and passwords. Installed various software.
Configured and attached workstations to network.
Generated reports using MS Word and Lotus 123 database.
TECHNICAL SPECIALIST 1997
SHOW DIGITAL New York, New York
Rendered support for Office97, Outlook, Win95, provided printer and workstation setup and network access.
Installed software applications.
Provided hardware support, configured networks at trade shows for exhibitors and configured networks for Internet access.
Installed and tested Cat5 cable and hubs.
Rendered support at email kiosks.
ASSISTANT LAN ADMINISTRATOR 1994 - 1997
JOSEPH DAY REALTY New York, New York
Provided hardware and software technical support for network users.
Created and deleted user ID's and passwords. Installed various software.
Configured and attached workstations to network.
Generated reports using MS Word and Lotus 123 database.
LEARNING CREDENTIALS
ASSOCIATE IN APPLIED SCIENCE, 1999
Manhattan Community College - New York, New York
CERTIFICATIONS, 2000
MCSE
520 West 56th Street, Apartment 8N
New York, New York 10019
212.582.7442
Email: s_edwins@hotmail.com or esanchez@BakosGroup.com
www.BakosGroup.com/resumes/esanchez.htm
REFERENCES AND FURTHER DATA AVAILABLE UPON REQUEST