Posted by on September 10, 19101 at 17:32:24:
DODJIE ARCAYENA
6996 Mortara Ct
Vallejo, CA., 94591
Home phone:: (707) 642-0886
E-mail: Dodjie@inktomi.com
OBJECTIVE:
To obtain a position in IT Management where I can utilize my knowledge, skills, and experience for future growth within the company.
OPERATING SYSTEMS:
Windows 3.1, Windows 3.11/Workgroup, Windows NT 3.51, Windows 95, Windows NT 4.0 Workstations ,Windows NT 4.0 Servers, Windows 98, Windows 2000, Windows XP, MS-DOS 6.22, MAC OS7.5, MAC OS8 ,Linux 5.2, Solaris 2x
SOFTWARE:
MS-Office 95, 97, 2000, & XP Netscape Communicator, America On Line, MS-Exchange, Reflections, File Maker Pro, Adobe Acrobat,Oracle, Exceed, Disk Acess, NFS, Internet Explorer, Microsoft Outlook, Lotus Suite, Disk
Image Pro, Norton Anti Virus, McAfee Anti Virus, Sun internal Business Applications, Remote Access Applications.
HARDWARE:
Desktops: Compaq Deskpro, HP Vectra VL, XA, XU, Kayak
XA, XU. MAC PowerPC.
Laptops: Compaq LTE, Compaq Armada, HP OmniBook, DELL Latitude cpx, cpi, cpix, Toshiba Satelite Pro, Tecra, Portege and MAC PowerBook
TECHNICAL WORK EXPERIENCE:
Nov. 2000 - present Inktomi Foster City, CA
IT MANAGER
* Responsible for the day to day aspects of desktop computer systems, including hardware deployment, software installations and setup, upgrades, standards, license agreement, and troubleshooting.
* Provided direct guidance to desktop support technicians and management of customer relations and service level agreements and queue priorities.
* Responsible for ensuring service level agreements are created and maintained, and that escalation and problem management is coordinated across functional IT groups.
* Researches, tracks, and understands new systems technologies in order to provide technical and business leadership as they pertain to internal or external systems solutions.
* Planned and implemented standards for the corporate desktop computing environment.
* Setup, managed, deployed, and supported desktop in a quality and efficient manner.
* Ensured requests are resolved within published service levels.
* Identified and prioritized adverse trends in service and support, drive corrective action, and proactively communicated tactical plans to management.
* Provided support and guidance to staff with respect to technical and career development on a regular basis up to and including formal written performance evaluations.
* Prepares, develops, justifies and manages the section budget and expenditures
* Supervises, interviews, selects, evaluates and disciplines subordinate staff as directed
* Establishes and maintains liaison with other department management staff, project leaders, executive staff, user departments and outside vendors
* Develops, implements, coordinates, communicates and interprets department and section programs, policies, and procedures in collaboration with department executive staff
* Coordinate between HelpDesk and Desktop Support teams and resolved daily issues of a complex scope.
* Implemented and managed Configuraton Center for new and existing machine setups.
* Tracked and inventoried all IT assets
Nov. 1999 - Nov. 2000 Sun Microsystems (iPlanet) Santa Clara, CA
IT MANAGER
* Assembled, organized, and harmonized internal Tech Support Group.
* Provided management and technical leadership and training to 15 PC Systems Administrators (MCSE),12 Unix Systems Administrators, 6 Move Team Administrators, and 2 Hardware Techs.
* Responsible for providing responsive and high quality second level support for all internal desktop and laptop systems (PC, Unix and Mac hardware,software, and connectivity) across all environments in corporate and field offices.
* Facilitated smooth operation and transition to growing team, including scheduling to ensure adequate coverage of multiple projects, problem solving, dispute resolution. Evaluation and monitoring of department work loads and functions to assess staffing needs.
* Participated in the development of the company's strategic IT direction by introducing industry wide technical developments and serving as the technology expert regarding IT capabilities.
* Participated in contract negotiations with business partners and vendors.
* Implemented training and partnering with internal Help Desk for desktop and corporate systems support.
* Established support model policy and procedure.
* Tested and completed various "non standard" softwares for future support.
* Planned for, interviewed, and acquired resources
* Coordinated and supported all in house moves from different campuses.
* Held weekly staff meetings to ensure projects, issues, and questions are being communicated properly.
Jan. 1999 -Nov. 1999 AOL / Netscape Mt. View, CA
SR. SYSTEMS ADMINISTRATOR / Server and Desktop Support
* Performed day-to-day server administration tasks including, but not limited to, establishing and deleting network user accounts, resetting network passwords, implementing security and permissions,
troubleshooting, performance tuning and backup.
* Installed, configured, upgraded, maintained and supported Windows NT 4.0 servers (Primary Domain Controller, Back Up Domain Controller, File Server, and Printer Server)
* Provided day to day end user support for PC and Mac questions and problems
* Configured, troubleshoot and installed software and hardware for PC and Macintosh
* Edited Windows NT and Windows 9x registries as necessary
* Installed, modified, troubleshoot and maintained printers and other peripherals
* Installed and cross connected network drops and analog lines.
* Acted as an escalation for the Desktop Tier 1 group with unresolved technical issues
* Acted as a lead for a group of four support technicians
* Handled physical machine moves and reconfigurations
Aug. 1997 - Jan. 1999 AOL / Netscape Mt. View, CA
SYSTEMS ADMINISTRATOR
* Provided technical escalation support for Desktop Technicians
* Tested 3rd party softwares and platforms for implementation
* Provide on site support for end users with PC and/or MAC questions and problems
* PC and Macintosh configurations and troubleshooting
* Edit Windows NT and Windows 9x registries as necessary
* TCP/IP, DNS and WINS configuration
* Hardware and Software installations, troubleshooting and configurations
* Creating and deleting NT accounts
* Reseting NT, Unix, and Email passwords
* Provide printer support for HPs and Tektronix printers
* Clearing printer queues
* Resolving network, e-mail and server problems
* Installing network drops and port activation (punch downs)
Aug. 1995 - Aug. 1997 LAM Research Fremont, CA
DESKTOP ANALYST
* Provide support for end users with PC and/or MAC questions and problems
* On site and telephone troubleshooting and resolutions
* PC and Macintosh configurations
* Hardware and Software installations and troubleshooting
* Diagnosing and resolving Application problems
* Resolving first level network, e-mail, and server problems
SUMMARY OF QUALIFICATIONS:
1995 - 1996 Computer Learning Center San Francisco, CA
Network Engineering/Management
* Basic hardware and software elements of PCs, and their interactions
* Installation, functions, and use of softwares and hardwares
* Basic local area network functions, purpose, use, and components
* Basic understanding and management of Novell NetWare 3.12 & 4.1
1997 Heald Institute of Technology San Francisco, CA
MCSE Program
* Networking Essentials
* Administering Windows NT 4.0 client/server
* Core Technologies for Windows NT 4.0 workstation
* Windows NT Enterprise
* TCP/IP
* Microsoft Exchange
CERTIFICATES
* Project Management Fundamentals
* Managing for Success
* Managing within the Law I & II
References available upon request