Posted by on November 25, 1997 at 21:01:23:
RESUME
RUSSELL COLLADO HERNANDEZ
Email Address: rhus@hotmail.com
Blk 65 Lot 45 Lagro Subd.
Novaliches, Quezon City
Philippines
Tel. No. (632) 936-4592
I. PERSONAL INFORMATION
Birthdate : May 15, 1971
Birthplace : Manila
Civil Status : Single
Citizenship : Filipino
Religion : Catholic
Height : 5’5"
Weight : 130 lbs
Father’s Name : Romeo P. Hernandez
Occupation : Electrician
Mother’s Name : Luzviminda L. Collado
Occupation : Senior Midwife
II. WORK EXPERIENCE
A. Company : ComputerLand of Saipan
Address : P.O. Box 167, Beach Road
Saipan MP 96950 USA
Authorized dealer and service center for these computing industry vendors:
IBM, Compaq, HP, Dell, Acer, Apple, Epson, NEC, AT&T,
Toshiba, and Micros.
Area of Work : Service and Support Department
Position /
Inclusive Dates : Service and Support Manager
July 8, 1996 - July 8, 1997
Field Engineer
July 8, 1994 - July 7, 1996
Computer Technician
October 4, 1993 - July 7, 1994
Areas supported: Islands of Saipan, Tinian, Rota - Commonweath of the Northern Marianas Islands (CNMI)
Island of Kosrae - Federated States of Micronesia (FSM)
Island of Guam - United States of America
Work Details:
Handle system / network administration, maintenance, software upgrades / updates for ComputerLand Local Area Network and its programs such as: Novell Netware, Integrated Logistic System (ILS), Ingram Micro, MPM Goldenram, Microsoft Office, Netscape Navigator/Mail, Quarterdeck Message Center, and other software applications.
Maintain and operate service/support management software tools such as: Compaq Quickfind, Toshiba Atlas, HP SPI, Apple Service Source, NECTECH Service & Support, Epson TechKnow, MPM Goldenram, etc.
Installation, and support of Networks such as: Ethernet (100BaseTx, 100VGAnyLan, 10BaseT, 10Base2), EtherTalk / LocalTalk and its NOS such as Novell Netware, Microsoft Windows NT, Microsoft Windows Network, and Appleshare using TCP/IP, IPX/SPX, NetBEUI, and AppleTalk Protocols.
Installation, termination, testing, and certification of Cat 5 type network cabling system which includes Patch panel, Surface Mount Blocks / Flush Mount Jacks, Cabinet Rack, Cable management accessories, and others.
Installation, setup, configuration of HP Jetdirect EX / Internal cards, HP Surestore/Jetstore Tape Drives & Cheyene Arcserve / Firstserve Backup software, APC Powerchute Pro Management software, Netcape Navigator / Communicator, Internet Explorer, Norton PC Anywhere Host & Remote, J. River ICE.TCP TCP/IP software, IBM EM5250 emulation cards and software, Smartprint Printer Sharing Network, etc..
Provide software support to these environments: MS-Windows 95, MS-Windows NT, MS-Windows 3.xx, MS-DOS, Macintosh System Software 7.xx, 6.xx, Novell Netware 4.xx, 3.xx, and Appleshare.
Customer support on hardware / software installations and operations such as multimedia systems, imaging systems, communication systems, storage systems, etc.
Provide support for Hospitality Industry customers in Micros HMS 8700 programming and setup of UWS/3, UWS/2, LCC, RCC, Roll / Slip printers, Revenue Center configurations, Menu Items, Tender Media, Reports, Discounts, etc.
On-site / in-house repair and maintenance of the following equipment:
Pentium, 686, 586, 486, 386, 286-based networked and stand-alone systems
Power Macintosh series, Macintosh Performa /LC series, Workgroup Server systems
HP Laserjet series, Deskjet / Deskwriter series printers
Apple Laserwriter, Color Stylewriter, Stylewriter II, Imagewriter II printers
Epson LQ-2170, 1170, 570+, 2550. DFX 5000+ printers
Micros UWS/3, UWS/2, Roll / Slip printers
Initiate work order, dispatch Field Engineers on-site for Customer trouble calls, as well as In-House Technicians for Carry-in repair request.
B. Company : Tetra Trigem Computer
Address : G/F El Rico Bldg. 1048 Metropolitan Ave.
Makati, Philippines
Area of Work : Technical Support Group
Position : Technical Support Engineer
Inclusive Dates : May 18, 1992 to August 13, 1993
Products : Trigem, Okidata, PC Compatibles / Clones
Work Details :
Provide software support for customers in these environments: Novell Netware 3.xx, MS-Windows 3.xx, and MS-DOS.
Installation and support of Local Area Network - Ethernet (10BaseT, 10Base2), Arcnet, using Novell Netware, Microsoft Windows Network conforming to customer needs.
Customer support on hardware / software installations and operations such as multimedia sytems, scanners, fax /modem etc.
On-site / in-house repair and maintenance of 486, 386, 286, 8088-based computer systems, as well as network connectivity in customer establishments.
Carry out diagnosis, test, and repair of Laser and Dot Matrix printers.
Component level repair of SVGA Color Monitors.
Assembly, configuration, and quality assurance of outgoing brand new / repaired units of computers and peripherals.
III. ON-THE-JOB TRAININGS ATTENDED
1. IBM PHILIPPINES, INC.
Customer Service Center / Repair Center
September 30 - November 15, 1991
2. ANALOG DEVICES (PHILS.) INC.
Back-End Maintenance Department
February 15, 1991 - August 14, 1991
IV. SPECIAL TRAININGS ATTENDED
1. Windows 95
April 5, 1996, ComputerLand of Guam
2. Meco IT Forum ‘93
March 15-17, Manila Mandarin Oriental
Introduction to Local Area Networks and Topologies.
Primer on LAN Cabling and Topologies.
conducted by Meco Technologies
LAN Management and Troubleshooting.
Growing LANs into WANs,
conducted by Novell Inc.
Integrating Total Communication Systems with LANs.
conducted by COMTEXT
Overview of Capacity Planning
conducted by COMPAQ Inc.
Multi Media Connectivity
conducted by CABLETRON
3. Hewlett Packard Certifications - CZT597
HP Premium Support Authorized Technician
HP LaserJet Basic Hardware Training, Dec. 3, 1993
HP LaserJets 2686A/D, 33440A, 33449A, May 23, 1994
HP DeskWriter 540, March 31, 1995
HP DeskJet 540, March 31,1995
HP Fax Models C2135A/C2136A/C3510A/C3502A, April 21, 1995
HP OfficeJet Printer/Fax/Copier, July 27,1995
4. MICROS P.O.S. Cashier Training using the MICROS HMS 8700 System
June 20 - 28 1994, Hotel Nikko Saipan
conducted by Micros Systems Inc. and Hospitality Systems International
V. EDUCATIONAL BACKGROUND
A. Technical School : Meralco Foundation Institute
Address : Ortigas Avenue Ext., Pasig Metro Manila, Philippines
Course : 3-Year Full Scholarship Grant in
Industrial Technician Program
(Electronics Technology)
Years Covered : 1988 to 1991
B. Tertiary School : Mapua Institute of Technology
Address : Muralla St., Intramuros
Manila, Philippines
Course : Electronics & Communications Eng’g.
Years Covered : 1987 to 1988
C. Secondary School : Metro Manila College
Address : Novaliches, Quezon City, Philippines
Years Covered : 1983 to 1987
D. Primary School : Lagro Elementary School
Address : Novaliches, Quezon City, Philippines
Years Covered : 1977 to 1983
VI. REFERENCES
Available upon request.