Posted by on June 04, 19101 at 09:50:56:
Ann Michelle Mascuņana Bustos
8243 Yabut St., Guadalupe,
Makati City, Philippines
Home: +(632) 882-3327
Mobile: +(63917) 949-1877
QUALIFICATIONS SUMMARY:
Technically sophisticated and systems development/ release management experienced working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Efficient, independent and resourceful in completing projects. Confident and poised in interacting with individuals at all levels.
CAREER HIGHLIGHTS:
EDINet Philippines, Inc.
6/F Ayala Life Bldg.,
Ayala Ave., Makati City
EDINet Philippines, Inc. is the leading electronic commerce services VAN (Value Added Network) provider in the Philippines wholly owned by Ayala Corporation. Since its establishment in 1994, the company has set up efficient, timely, and paperless trading among business partners through (EDI) Electronic Data Interchange. The company serves network users in sectors such as trading, manufacturing, distribution, retail, advertising, export, finance and banking, and social security services.
Systems Assistant (Software Quality Assurance) – Applications Development (Release Management)
(September 1, 2000 – April 30, 2001)
Duties and Responsibilities:
* Designed a standard workplan for Release Management of new applications and update releases
* Develop processes like testing procedures and protocols, and reporting of bugs
* Updated and enhanced the standard framework in Software Development Projects or the phases of System Development Life Cycle (SDLC), Project Workplan, and other Testing Forms and Templates
* Write test cases, test scripts and test plans
* Work with the project teams leaders and developers to set up an effective way to test changes and enhancements
* Follow-up with developers to make sure reported bugs are fixed
* Experience in variety of testing environments and methodologies, regression, performance and load testing
* Produce user’s manual and technical documentation as guide for clients
Technical Support Engineer – Technology Services
(February 1, 1999 – August 31, 2000)
Duties and Responsibilities:
* Performs pre, on-going and post installation as well as maintenance of complete system and application
* Install hardware and software into clients’ system and trains/orients on its proper use
* Visits customer’s site to perform basic technical duties. Reports customer concerns and site problem to supervisor.
* Fixed/Troubleshoot LAN (NetWare & Windows NT), Intranet and Internet connections
* Solved technical issues addressed by the customer. Problems on application software of different communities were solved through telephone conversation.
* Maintained the VAN engine (MM/Unix) operation that runs on IBM/RS6000 with OS Unix/AIX. Performed system start-up, backup, shutdown and troubleshooting.
* Performs problem determination, debugging, and trouble shooting of system and program deficiencies
* Provides immediate solution or alternatively suggest an interim solution if problem requires detailed examination
* Monitors performance and utilization of hardware/software and recommends enhancements as necessary
Projects and Accomplishments:
* Software Quality Assurance
- Evaluated the quality of EDINet application software prior to its release. Includes front-end application testing up to its integration with the VAN and other trading partners
* Systems Development Management
- Updated and enhanced EDINet’s standard framework in Software Development Projects or the phases of System Development Life Cycle (SDLC)
* Technical Documentation
- Created user manuals or system documentation of EDINet application software. (SSSNet for Employers and Banks)
* Training Facilitator
- Conducted training on EDINet application software
Diners Club International Corporation
Diners Club Centre, 114 Valero St.,
Salcedo Village, Makati City
Account Recovery Analyst - Clubmember Services Division
(June 2, 1997 – December 15, 1998)
Duties and Responsibilities:
* Check and analyze cardmember’s accounts.
* Efficiently respond to inquiries, request and complaints on billing and effect corrective action if required.
* Follow-ups and sends appropriate demand letters and telegrams.
* Evaluate accounts and recommends endorsement to Collection or Skiptracing Agency, or to Retained Lawyers.
Department of Tourism
DOT Bldg., TM Kalaw St.,
Ermita, Manila
Student Trainee - Tourism Research and Statistics Division
November 28, 1996 – January 10, 1997
SEMINARS/TRAININGS ATTENDED:
March 5-9 2001
Mastering Web Application Development Using
Microsoft Visual Interdev 6
Database Wizards, Inc.
Microsoft Certified Technical Education Centre
January 24-28 2000
Windows NT 4.0 Administration
I/ACT – Institute of Advanced Computer Technology
January 17-21 2000
Network Design
I/ACT – Institute of Advanced Computer Technology
July 28, 1999
Personality Development: Workshop Seminar
John Robert Powers International
January 1999
Microsoft Visual Basic Programming
Informatics Computer Institute
March 30, 1998
5S – The Japanese Practice of Good Housekeeping
Security Diners International Corporation
January 20, 1997
Growing in Business and Networking
Hyatt Hotel, Manila
January 7, 1997
The Role of Internet in Growing Economy
Hotel Rembrandt, Quezon City
AFFILIATION:
1994 - 1997 Computer Society of Letran
1993 - 1994 Letran Junior Philippine Institute of Accountants (LJPIA)
1993 - 1994 Social Science Club
EDUCATIONAL BACKGROUND:
1993 – March 22, 1997 Colegio de San Juan de Letran
Intramuros, Manila
BSBA – Computer Management
Best in Thesis for the
Proposed System
“Automated Alien Information
and Monitoring System”
to be used by Bureau of
Immigration
1989 - 1993 Guadalupe Catholic School
1987 – 1989 Guadalupe Elementary School – I
1983 – 1987 Tandang Sora Elementary School
SKILLS and TECHNICAL BACKGROUND:
Development Tools Microsoft Visual Basic,
Microsoft Visual Interdev 6,
Clipper, Cobol
Networking Local Area Network, Internet,
Intranet
Customer Service Helpdesk Administration
Conduct Customer Training
System Documentation and
Testing