Posted by on March 16, 19101 at 19:58:25:
John M. Nelson
5826 Highland Terrace #4
Middleton, Wisconsin 53562-1923
USA
Phone: 1-608-827-5992
Email: JMNinMSN@yahoo.com
SUMMARY OF QUALIFICATIONS
- Over eight years of experience in Windows NT and
NetWare network administration, hardware support,
and software support.
- Five years of experience in database management.
- Two years of expereince in website administration,
computer lab management and computer support via
help line.
PROFESSIONAL EXPERIENCE
IT Manager
1997-present
University of Wisconsin Pain & Policy Studies Group
Madison, Wisconsin USA
Manage and maintain Windows NT/NetWare/Windows 9x network. Install, configure, troubleshoot, upgrade and repair PCs, laptops, and peripheral equipment. Install, configure, upgrade and provide technical support, end user training and troubleshooting for several productivity software packages including the WordPerfect Office suite, Microsoft Office, FrontPage, Reference Manager, FileMaker Pro, MapInfo, Lotus 123,and others. Manage group’s website and make necessary modifications and additions. Create and manage survey, information and knowledge databases and ensure proper availability to end users. Produce online and hard copy support documentation.
Business Associate
1997
Electronic Data Systems, Inc.
Madison, Wisconsin USA
Developed detailed plans for system modifications and maintenance. Devised high-level and detailed plans for testing of completed system modifications. Acted as liaison between Systems Engineers, Project Leads, and other relevant parties. Performed network administration and technical support for applications and operating systems.
Zoning Administrator
1996-1997
SBA, Inc.
Meriden, Connecticut USA
Provided administrative and technical support for site acquisition and zoning teams. Created and updated electronic land use application library. Developed and administered site information database. Prepared user assistance documents. Designed, revised, and generated office forms, site analysis reports, statistical summaries, and forecasts. Performed network administration and provided software support for Microsoft Office, Lotus, WordPerfect, and Windows.
Disaster Services Volunteer
1996-1997
American Red Cross
Hartford, Connecticut USA
Provided emergency assistance and casework to persons affected by fires and natural disasters. Surveyed and operated emergency shelter facilities. Provided software support and trained staff members on software packages and Windows. Installed computer hardware and software.
Planning Intern
1994-1996
Town of Cromwell
Cromwell, Connecticut USA
Processed applications for permits and amendments (subdivisions, wetland permits, zone changes and regulation amendments, zoning variances). Reviewed site development plans and recommended approvals, revisions, or denials. Headed revision of zoning regulations and produced downtown revitalization report. Responded to applicant and resident inquiries. Prepared legal notices, agendas, permits and board correspondence. Coordinated board meetings. Provided software support to staff members. Digitized and edited computerized maps. Updated mylars. Acting Town Planner during periods of permanent Town Planner's duty with Navy Reserves.
Project Assistant
1992-1994
University of Wisconsin
Madison, Wisconsin USA
Directed thirty-four-workstation open computer lab. Administered NetWare LAN and assisted computer lab users. Provided technical support for faculty and staff on computer help line. Instructed computer workshops (WordPerfect, Introduction to Computers) for faculty and staff members. Set up, maintained, and repaired computer systems and peripheral equipment. Developed user assistance documents and computer lab troubleshooting database. Maintained department troubleshooting, university personnel, and product information databases. Trained and supervised student workers.
Library Assistant
1989-1990
Wesleyan University
Middletown, Connecticut USA
Managed microform collection and provided assistance to users. Managed Netware/DOS computer network. Provided software support to users and produced user assistance documents. Managed budget and monitored payroll. Maintained and repaired microform, photocopier and video equipment. Scheduled and supervised student employees.
EDUCATION
BA, East Asian Studies, 1988
University of Wisconsin, Madison, Wisconsin USA
MS, Urban & Regional Planning, 1994
University of Wisconsin, Madison, Wisconsin USA