Posted by on January 06, 19103 at 20:21:06:

B.E. Computer Science, 7 years Experience, 5 1/2 years in the US.

JAI VENKATESH

(91-44) 5101020 u (91) 9840247446 u jaivenki@yahoo.com

PROFILE

Visualized, conceptualized, designed and developed robust Lead management, CRM, HR and Email Management applications.

Can effectively lead a team and ensure deliverables not only meet deadlines but also assure quality of work. Which in turn proves effective communication and leadership skills.

6 years experience in Design, Development and Implementation in the areas of web-based projects

5 years in Lotus Notes, domino web server, web application, design and development.

Lead Management Solution

Tradeshows and conferences are the highest source of lead generation for most companies.
To craft a solution that helps increase a company’s Return On Investment, I visualized and conceptualized a robust product that can integrate wireless and web-enabled technology to seamlessly provide instant access to customer related information collected at tradeshows or conference.

The latest version uses card scanning technology and smart card technology to collect the customer information real-time.
It incorporates modules like product library, e-mail management, time management, personnel tracking, report generating tools.

The highlights of this product are
· Real time
§ Web interface
§ High Level Data Security
§ Integrates into CRM and other sales database systems

During my tenure at Octopus Information Systems, CA-USA and General Interactive, Inc, MA - U.S.A, I customized and developed solutions based on my concept.

Key Clients: HP, Xerox, IBM, New Leads (Q-Sync has received reviews as one of the best products in the market)

EXPERIENCE

OCTOPUS INFORMATION SYSTEM California, USA
Software consulting firm
Chief Technical Office, Dec 2000 – Present

E- CALYX, INC. California, USA
Enterprise solution providers
Sr. Systems Architect, June 1999 - Nov 2000

GENERAL INTERACTIVE, INC. (ECHOMAIL, Inc) Massachusetts, USA
MILLENNIUM SOFTWARE PVT LTD. India
Defines and develops E-Mail Relationship Management (ERM) solutions
Software Engineer – Global Services Technical Manager, Sept 1996 - May 1999

DETAILS OF EXPERIENCE

OCTOPUS INFORMATION SYSTEM

Product: Q-Sync
Environment: Lotus Notes Domino R5x, Java, JavaScript, Microsoft Access and HTML

· Implemented the latest version of the Lead Management Solution – “Q-Sync” for HP and Xerox
· Q-Sync incorporates modules like product library, e-mail management, time management, personnel tracking, report generating tools.

Product: WebPartner Dec 2000 - Nov 2001
Environment: Lotus Notes Domino R5x, Java, JavaScript, Microsoft Access, and HTML
Client: NewLeads
Role: Product Manager

WebPartner – A Lead Management system, a customized version of the Lead Management Solution
The solution involved
· Reading encrypted data from registration badges
· Transfer of data in real-time to the Lotus Domino database and also have instant lead retrieval
· This product had to handle a lot of traffic with regards to data flowing in and out of the database. The data from the Lotus Notes database was transferred to a backend database like Microsoft Access using DECS. Real-time synchronization of data between the front-end and the backend had to be achieved. Java applets were integrated with Lotus Domino to provide the state of the art reporting capability with graphical representation. Domino administration tools and web programming enabled for smooth operation.

E-CALYX INC.

Environment: Lotus Notes R4.6x, R5x, Siebel, Oracle, and Microsoft Exchange
Client: Xircom Inc. Thousand Oaks, CA (Intel) March 2000 - Nov 2000
Role: Notes Guru / Systems Architect

Xircom needed to migrate from Lotus Notes to other systems like Siebel, Microsoft Exchange and other application

· New Feature development for their current application in Lotus Notes
· Administering over 4000 users and managing access to departmental databases.
· All of Xircom’s manufacturing and engineering information was stored and managed in Lotus Notes.
· Xircom had over 20 different applications running on several Domino servers, data integration between some of these applications had to be provided to reduce manual labor. This involved cross certification and data transfer.
· Web enabling majority of the Notes Client based applications.
· Implemented new workflow engines to manage and track the manufacturing process and parts requirements.
· Migrating data from Lotus Notes to Siebel 2000.
· Migrating Notes mail to Microsoft Exchange Server
· Maintaining the currently active data within Lotus Notes.
· Providing support for new solutions.

Prototype for Internal Website.
Environment: Lotus Notes Domino, HTML, and Java Script
Client: JP Morgan, New York Jan 2000 - Feb 2000

Internal Web site development for JP Morgan that involved the following features

· Automated Daily Newsletter posted to the website.
· Users subscribe and unsubscribe to various newsletters.
· Automated newsletter mailed to the subscribers.
· Use of embedded object to display the newsletter on the web page.
· Tree structure of the various newsletters sent by date.

Consultant Administration System CAS June 1999 – Dec 1999
Environment: Lotus Notes Domino, Cold Fusion 4.5 and Oracle 8.0
Role: Project Lead

CAS is a powerful Internet, Intranet based application that helps integrate Candidate Management, Resume Management, Client Management and Contact Management. CAS is the backbone of any consulting company.
Features:
Candidate Management

· Automated profile generation from the resumes
· Keyword of full text search for any word or combination of words
· Automatic linking of candidate profile with the resumes
· Quick and easy candidate tracking

Resume Management

· Upload resumes into the database in any word processing format
· View the resume and also update online with built in word processor
· Secured access to candidate information
· Quick search through the resumes

Client Management

· Store unlimited number of clients and contacts
· Client information is kept confidential
· Quick searches for resources based on the client requirements
· Instant information on availability of candidate
· Create appointments and track action items

Other features:

· Integrated E-mail and fax
· Secured user ID and password protection
· Customized search and tracking of resources
· Simple and easy workflow application

Lead a team that was involved in design, development and testing of all the modules, integration of the databases and security issues.
Team size: 4

GENERAL INTERACTIVE, INC, MA, U.S.A

ECHO MAIL /LM
Client: IBM LEAD MANAGEMENT SYSTEM March 1998 - May 1999
Environment: Lotus Notes Domino, HTML and JavaScript
Role: Product Leader

The initial version of the Lead Management System:
This was the first web based Sales Lead Management System in the market for managing sales leads. This product is used to capture sales leads at trade shows with the help of a card swipe and allows the Company to manage their leads real time.

This product had the following modules.

Leads:
This module helps manage all the leads collected at the trade show or from the web form. A Sales Team can access their customer information over the web and manage their leads, send email messages, schedule appointments and also track the status of the leads.

Administration:
This module had many divisions namely User Setup, Lead Status Setup, Product Library, Response Library.

User Setup:
Used to setup a new user and assign his role as Manager or Sales Rep and also associate him to a product.

Lead Status Setup:
The Administrator sets the various lead status levels and their criteria.

Product Library:
This section allows the Administrator and Manager to upload PDF flies or Doc files associated with each product of the company and when a customer requests for information, then an email is sent to the customer with this information as an attachment.

Response Library: Depending on the customer profile, customized responses are generated from the response library and sent to the customers email address.

Reporting:
This module helps the client in viewing their leads as Bar charts or Pie charts. Java classes where used for this module.

Managed a team and involved in design and development of all the modules. Setup security. Integration with the user interface and back end databases. Worked with the Sales Reps of IBM and with their feedback developed new features. Deployed the same for IBM at six of their Trade shows and also trained the sales representatives on the usage of this product.
Team size: 6

ECHO MAIL / CC April 1998 - May 1999
Environment: Lotus Notes Domino, HTML, Access, Java Script.
Role: Joint Product Leader

This is a web based email management system that is used by major companies to manage their emails. This product categorizes emails based on the criteria given by the customer and also routs the emails to respective departments, this product has excellent reporting features that gives complete information based on various user-defined parameters including tracking of customer’s e-mail history. This product helped the company solve their customer’s specific needs and respond to them immediately.

This product had the following modules.

Inbox:
This is the entry point of the emails into the system. Inbox lets the client view their data with reference to different characteristics. Agents were used to study the characteristics of the email namely Attitude, Issue, Product, Customer type, Request. This database also keeps track of the history of all interactions between the customer and the company.

Semantic Library:
The Client defines the different characteristics that can be found in each email.

Administration:
This module had many divisions namely User Setup, Response Library, Archive and General Setup.

User Setup:
Used to setup a new user and assign his accessibility as Manager or Customer Service Rep.

Response Library:
This module contains all the possible responses that could be used by the client. The headers, footers, and the main messages. As soon as an email enters the system an automated message or acknowledgment was sent to the customer. The after analyzing the attitude, issue, product, request and customer type, a customized response was sent out.

Reporting:
This module helps the client in viewing their information in 1 dimensional format or in 2 dimensional as Bar chart or Pie chart. Java classes where used for this module.

Involved in preparation of project plans, designing the databases, development of the administration and Inbox modules. Security setup, web integration and customization of the product for various clients.
Worked closely with clients like Citibank, Compaq, IBM, Bank One, American Express, Disney, John Hancock and Reel.Com.
Team Size: 6

WEB PROJECTS March 1997- Feb 1998
Role: Programmer

a) www.accessexpressed.net :
This is a web site for a non-profit organization VERY SPECIAL ARTS based in Boston. This web site was primarily designed for access by visually impaired people and was developed with Lotus Notes Domino and HTML. Extra care was taken to make sure that screen readers could scan information from the site while it looked and felt good for normal users. This site allows the clients to post their data, conduct forums and update their data in real time.

Involved in design, implementation of the user interface, development of modules and backend database used for this site.

b) www.orioncapital.com:
Web site of ORION CAPITAL , financial company. Involved in implementation of the design and user interface with the use of HTML and Java Script.

Client: Strategic Simulation Inc, Sept 1996 - March 1997
STEEL PANTHERS
Environment: Visual C ++

This project involved porting the DOS game Steel Panthers to Windows 95. Part of a team of six engineers. Involved in implementation of certain modules of the user interface and testing of the user interface. This project was for duration of seven months and was completed in March 1997.

TECHNICAL SKILLS

Operating Systems: Windows 2000, Windows NT, Windows 98

GroupWare: Lotus Notes R5x, 4.6x, Open Text Livelink

RDBMS: MS SQL, MS Access, Sybase, Oracle

Programming Language: C, C++, Visual C++, Java, Java Script, CGI, HTML, Lotus Script

Others: Cold Fusion, Lotus Domino Server Administration, DECS, LEI, Domino.Doc, Domino WorkFlow, Lotus Smart Suite, Lotus CC Mail, and Microsoft Exchange, Hot Metal Pro, Adobe Photoshop, Visio, Seibel, NetTracker, Apache server, Crystal Reports.

EDUCATION

B.E. Computer Science (India) 1992 - 1996