Posted by on December 20, 19102 at 09:21:08:

INFORMATION TECHNOLOGY PROFESSIONAL
Application Engineer / Deployment Planning
Strategic Business Planning / Junior-Level Project Management

Expert in deployment, design and delivery of cost-effective, high-performance technology solutions to meet challenging business demands for well recognized international and local corporations including Mesiniaga Bhd, Be Incorporate and Office of Information Technology. Extensive qualifications in all facets of project lifecycle development - from initial feasibility analysis and conceptual design through documentation, implementation and user training/enhancement.

Equally effective in organizational leadership, team building and project management experience - introducing out-of-box thinking and problem-solving analysis to improve process, systems and methodologies put in place to exceed business goals and to perpetually delight customers.

AREAS OF STRENGTH

* National and international marketing
* Business research and analysis skills
* Strategy identification and implementation skills
* Presentation and public speaking skills
* Personnel training, team building and supervision
* Customer service and support management
* Deployment planning skills

Computer / Technology

Windows OS including Win95/98/2000, NT 4/2000, Lotus Domino Server/Notes, Excel, Word, PowerPoint, Word, Lotus WordPro, ScreenCam, Freelance, Lotus 123; Programming Languages including HTML, DHTML, Use of Windows Based, PC or Macintosh Platform. Knowledge of small, medium and large, consumer products implementations.

EMPLOYMENT

Mesiniaga Bhd, Subang Jaya, Malaysia April 2000 - Current.
Application Engineer/Assistant Project Manager
* Deployment for Lotus Domino, Notes R5, iNotes, Exchange 5.5 and 2000
* Research and software testing new product and upgrades
* Provide on-site, on-line, and phone support
* Prepare project planning for deployment team
* Prepare project documentation for project manager
* Prepare project costing, head-count, time frame for assigned new project
* Participate in project management meetings
* Pre-sales support for marketing and sales team
* Documentation of ISO standards procedure

MECS-Link Support (Mesiniaga Electronic Customer Support)
An additional workflow in Mesiniaga Bhd
* Managing all subscribe MECS-Link customer
* Monitor all customer email, phone call and request on-site support database
* Provide technical, client service, troubleshooting support
* Assign as deployment and development engineer for customer request on-site support
* Prepared MECS-Link report to reporting manager

Be Incorporate, Silicon Valley, United States 1999 - 2000
Contract Junior Project Management/Infrastructure Architecture
* Prepared project proposal
* Design new business solution for customer
* Prepare project costing, head-count, time frame with project manager
* Prepare presentation for Business Solution architecture
* Managing post-sales support
* Project scheduling
* Program management which includes product feasibility study, specification and development

Office Information of Technology (OIT), WMU, Kalamazoo, USA 1997-1999
Contract Application Consultant
* Install software application and upgrade software version
* Install hardware components for PC client
* Respond to services calls in University, regional and department office and lab
* Initial attempts to diagnose reported problems
* Report progress to manager
* Updates services request orders and documentation as directed
* Monitoring lower students staff for duty
* Schedule time shift for all students' duty
* Managing computers labs for University

Bernhard Center, WMU, Kalamazoo, USA 1996 - 1997
Lab Specialist
* Provide technical support to minor hardware problems
* Application software consultant
* Maintaining cleanness for the computer labs
* To ensure lab user adhere to lab policies and procedures

PROJECT EXPERIENCE

Petronas Outsourcing Project July 2002 - September 2002
* Maintaining Lotus Domino/Notes R5 Application Server
Universiti Teknology Mara (UiTM), May 2002 - July 2002
* Deployment Lotus Domino/Notes R4 to R5 Migration
Johor Port Berhad, December 2002
* Deployment Lotus Domino/Notes/iNotes
Kumpulan Wang Simpanan Perkerja (KWSP), December 2000 - April 2002
* Deployment Lotus Domino/Notes R5 Client Project
Standard Chartered Bank Malaysia Berhad, September 2000 - December 2000
* Lotus Notes R5 Rollout Installation Project
3Com Incorporate, June 1998 - April 1999
* 3Com Partnership Meeting Business Solution with Palm Incorporate

EDUCATION/TRAINING

WESTERN MICHIGAN UNIVERSITY, KALAMAZOO, MICHIGAN, USA
Bachelor of Business Administration (BBA), 1996 - 1999

SUNWAY COLLEGE, SUBANG JAYA, MALAYSIA
Twinning program for Western Michigan University, 1995 - 1996

INFORMATICS COLLEGE, KUALA LUMPUR, MALAYSIA
Diploma of Computer Science, 1994 - 1995

Seminar/Workshops
* Premier English Course (2002)
* Lotus Same Time briefing demo session (2002)
* SA 310 Maintaining Lotus Domino Server (2001)
* Microsoft Windows 2000 and Exchange 2000 Technet (2001)
* Microsoft Exchange 5.5 migration workshop (2000)

Awards
* Mesinaga Bhd Intensive Appreciation Awards, 2002
* Student Appreciation Awards, 1996 - 2000

- Supplemental Information Furnished Upon Request -