Posted by on November 21, 19102 at 15:58:05:

D-23 Takshshila Apts. Plot 57
I.P.Extn Delhi 110092 INDIA
Phone: 91-11-2411226
Mobile: +91 9810201251
E-mail: rishu79@2sync.com
Nationality: INDIAN

MISS RISHU VERMA

WORK EXPERIENCE

GE Capital International Services(GECIS) (SinceJune’00)

• Direct interaction with global customers in a highly automated environment.
• Pursuing persistent defaulters and ensuring collection of outstanding due on time.

Process Associate(Auto Financial Services-collections)

• Maintaining team files and reporting them daily to the team leader and to other team leaders for the weekly evaluation of associates in the team.
• Helping the new hires in the team to understand the AES parameters and helping them come up the learning curve.
• Helping the team leader in cutting account queues for the live portfolio for each month.
• Updating the productive hours of the team members for monthly evaluation.
• Rolling out strategies for team in the live portfolio to perform better as a team.
Process Associate (Card Services-collections)

• Mentoring new hires on the floor in a dialer based portfolio.
• Handled the tracking of individual productive hours used for performance management.
• Represented my team in a across portfolio drive to increase compliance sigma by creating awareness through various contests, games and sessions.
• Handled collating and reporting of important team data and assisted my manger in other team management activities.
• Selected for an OJT to Depew, NY for 7 months to collect on higher delinquency a/c’s in sub prime portfolio.

Achievements

• Award from the VP, AFS collections, NY for outstanding performance across portfolios during the OJT on 25th Sep’2001.
• Team-Extra Miler award from VP call center, GECIS for exemplary performance and demonstrating GE values in the workplace in Oct 2001.
• Team Extra Miler award from VP call centre, GECIS for exemplary performance and demonstrating GE values in the workplace in Feb 2002.

Training's Undertaken

• “DMAIC” quality training workshop aimed at improving a process.
• “Business goal setting” training workshop in Depew, NY.
• Auto financial services – collections and soft skills training in Depew, NY.
• Card Services – collections and soft skills.
• “FDCPA” training program based on US debt collection practices.
• Training program on Compliance CTQ’s.
• Training program on Developing Self Excellence .

- Taj Mahal Hotel, New Delhi (Oct ’98-Feb’99)

• Worked in the four major departments of the hotels namely
Food Production
Food & Beverage
Housekeeping
Front office
Underwent an intensive training in the hotel operations for 6 months.

- Worked for 3 assignments with the TIGER SPORTS EVENT MANAGEMENT COMPANY in organizing golf tournaments in Mumbai which also included the launching of FORD IKON in Mumbai.

Educational Qualification

• 1998-2002 Graduation from DELHI UNIVERSITY in B.A.(PASS).

Professional Courses

• 1997-2000 Diploma in Hotel Management from Institute of Hotel Management and Catering Technology, Mumbai passed with 1st div.

Extra-curricular Activities

• Won the singles badminton tournament of 1st year and 3rd year of college.
• Completed 2 year course of GANDHARVA MAHAVIDYALAYA in classical music.
• Was the best athlete of the school for 4 years at school and inter school level.
• Proficient use of the Internet.
Personal Information

• Dateof birth 27th October 1979
• Height: 162 cms.
• Marital Status Single