Posted by on July 22, 19102 at 20:07:15:

WEE HAI TAN (Christopher)

Address:4/217, Scarborough Street, Southport, Queensland 4215, Australia.
Permanent Address: 9 Jalan 20/3, 46300 Petaling Jaya, Malaysia.
Telephone Number: 61-7-5528 6738
Mobile Number: 61-422 222 949
E—mail: chris_tanwh@yahoo.com.au

CAREER OBJECTIVE
I am keen to build a challenging career with a progressive organisation that values the contribution made by its employees in achieving strategic business objectives. I also like to develop my business skills and grow in an organisation that I work in.

SKILLS, EXPERIENCE AND PERSONAL ATTRIBUTES
Business Management
I have sound knowledge in business management, strong strategic and analytical skills. Key projects that I have been involved have resulted in both cost savings and improved efficiency. For example, I managed the implementation of collection scheme as an incentive for sales personnel in early collections that improved cash flows and interest savings. Another example is achieving scale economies in bulk purchasing in a children stationery business where I was business manager.

Customer skills
I have exceptional customer service and negotiation skills. By developing better relationships with customers and suppliers I have been successful in increasing customers’ loyalty and getting better cooperation and treatment from suppliers. For example, I treated the customers in a children stationery business as business partners and develop products for mutual benefits. This has resulted in improved customer retention.

Leadership
In my previous positions I have supervised and monitored a few teams of colleagues in Malaysia, China, Hong Kong and Australia. I emphasize team building to achieve departmental or organisation objectives, for example in the timely completion of office renovation in Hong Kong and Zhongshan as well as the restaurant in Zhuhai.

Team work and communication
I am a team player with excellent communication and interpersonal relationships. I speak five different languages and able to adapt quickly to new and changing work environments as I have worked in four different countries.

Ability to manage multiple tasks
I am multi-skilled, organised and results orientated. I have excellent organisational skills, have strong all round administration abilities and able to work autonomously and prioritise workload. I am a fast learner and always keen to acquire new knowledge and skills, for example I finished MBA in twelve months.

High computer literacy
I am a keen computer user and regularly use the following packages:
- MS Excel
- MS Word
- MS PowerPoint
- MS Explorer

EDUCATION

2002 Southern Cross University, New South Wales, Australia. Master of Business Administration

2001 Southern Cross University, New South Wales, Australia. Graduate Certificate in Business Administration

1993 Rima College, Petaling Jaya, Malaysia
Certificate in Marketing (recognised by the Chartered Institute of Marketing (U.K.) Certificate examinations)

1988 Jaya Institute, Melaka, Malaysia
Diploma in Accounting (The London Chamber of Commerce Examinations Board)

1987 Goon Institute, Penang, Malaysia
Certificate in Banking (Institute of Bankers Malaysia)

PROFESSIONAL MEMBERSHIP

Australian Institute of Management – Member (AIMM)

EMPLOYMENT HISTORY

Apr 2002 – current
Sales & Marketing Manager cum Operations
International Beach Resort, Surfers Paradise, Australia
Responsibilities:
- set up sales & marketing department in the resort.
- oversee the operations of front office, housekeeping and maintenance departments.
- identify new market segments for the resort.
- formulate marketing plan and incentive packages for tour agents.
- liaison with suppliers and contractors.
- attended trade fairs relating to the hospitality industry in Brisbane.

Achievements:
- improved occupancy rates by 20 percent due to successful sales trip to Sydney and excellent customer service.
- successful in opening new tour agent accounts from Sydney.
- successfully supervised refurbishment of two floors in the resort.
- achieved cost savings in purchase of part replacement and maintenance.

Aug 2001 – Mar 31
Administration/Purchasing Assistant (Casual Position)
China House Restaurant, Surfers Paradise, Australia
Responsibilities:
- stock control and purchasing wine and alcoholic drinks.
- liaison with suppliers and government agencies.
- training new waiters and waitresses.

Achievements:
- improved food and beverages revenue by 80 percent due to excellent customer service and relationship building.
- achieved cost savings of 5 percent in purchase of wine and alcoholics drinks.

Jan 1999 – Dec 2000
Personal Assistant to Company Director cum Business Development Manager
Utama Impian Sdn Bhd (based in Hong Kong and China)
Responsibilities:
- support business growth and development through the preparation and execution of marketing objectives, policies and programs.
- coordinate and participate in product development and management for specialised customers.
- identify market opportunities for new and existing products and services.
- formulate pricing of products for export market.
- sourcing of products from manufacturers in China. (Shenzhen, Guangzhou, Zhongshan, Zhuhai, Shantou, Dalian, Xiamen, Dongguan, Quanzhou)
- on site visit to the factories in China for quality inspection.
- service and maintain customers’ accounts and source for new accounts from the UK, USA, Middle East, Egypt, Australia and other European countries.
- attended trade fairs and shows in China and Hong Kong to acquire new ideas.
Achievements:
- successfully launched the ladies designer fashion at the Dalian International Fashion Fair 1999 in China.
- established operations offices in Zhongshan for the women clothing business and in Hong Kong for the children stationery business.
- supervised the renovation and established the operations of a pub & restaurant in Zhuhai, China.
- participated at the Spielwarenmesse International Toy Fair 2000 in Nuremberg, Germany.
- meeting with new foreign buyers, opening and servicing their accounts. Successfully closed HK$4.5 million sales in six months period after the Nuremberg Toy Fair.
- developed negotiation skills, understanding the culture of people from different countries.

Jul 1997- Dec 1998
Manager/Proprietor
TFT Office Station, Kuala Lumpur, Malaysia
Responsibilities:
- extensive marketing of office automation equipments, premium and gift items
- prepare and submit tenders for projects.
- responsible for the accounts and cash flow of the business.
- produce monthly Financial Reports.

Achievements:
- successfully closed a tender of RM200,000 for the supply of electrical equipment to a 4-star beach resort in Port Dickson.
- achieved monthly sales revenue and collections.

Feb 1991 – Jun 1997
Senior Credit Control Executive
The East Asiatic Company (M) Berhad, Petaling Jaya, Malaysia

Responsibilities:
- Day to day operations of the Credit Department in the Headquarters.
- Evaluate and monitor customers’ accounts to minimize overdue and doubtful debts.
- Monitor the accounts of 15 branches in different states by visiting them regularly.
- Liaise with legal departments concerning doubtful customers and on recovery.
- Monthly, quarterly, half yearly and yearly reporting on debtors, days sales outstanding, ageing, monthly collections reports.
- Monthly meeting with similar consumer trading companies’ Credit Controllers to share market information.
- Training and familiarisation of company’s credit policies and procedures for new regional head of department, branch managers, sales managers and executives.

Achievements:
- successfully reduced the days sales outstanding from 96 days to 77 days.
- managed to collect doubtful debts from one company amounting over RM150,000.
- developed skills in dealing with debtors (especially big corporate debtors).
- implemented a collection scheme to assist sales personnel in early collections.
- team leader in half-yearly and yearly stock take.

Aug 1984 – Jan 1991
Senior Clerk/Cashier
MUI Bank Berhad, Kuala Lumpur, Penang & Melaka, MALAYSIA
Responsibilities:
- posted to various departments within the bank, gaining a wide experience in the operations of Savings Accounts, Current Accounts, Bills and Remittances, Accounts, Cheques and Clearing.

Achievements:
- acquired skills in handling large amount of cash and effective customer service.
- developed skills in effective and efficient administration.
- sound knowledge in the structure of banking industry.

INTERESTS AND ACTIVITIES

Golf, running, reading and Internet research for new information.

EAC Sports Club - Committee member for 1991/92
Organising Chairman for the 1991 Company’s Annual Dinner.

Squash - EAC Inter-Division game – Champion Team Event 1993

Running - Participated in one Half Marathon and two 10 km run in Malaysia.

Walk - Participated in two 10km The Star Newspaper Walk in Malaysia.

Softball - Represented school in the Under-15 team (1981) – Champion. Represented school in the Under-18 team (1983).

Red Crescent Society - Platoon Commander with the rank of Corporal (1982/83). Inter-school competition – Champion (1983).

OTHER SHORT COURSES

1991 - Supervising for Excellence.
(jointly organised in-house by The East Asiatic Company (M) Berhad and Quest Consulting)

1992 - Communication and Interpersonal Relations.
(organised in-house by The East Asiatic Company (M) Berhad)

1994 - Occupational Safety & Health Act 1994 workshop.
(jointly organised by; National Institute of Occupational Safety and Health, Department of Occupational Safety and Health Ministry of Human Resources)

LANGUAGES

English, Cantonese, Mandarin, Hokkien, Malay.

REFEREES

Ken Dundas Tel: 02-6620 3830
E-mail: kdundas@scu.edu.au
Senior Lecturer, Southern Cross University.

Professor Chad Perry Tel: 0408 487 740
E-mail: cperry1@scu.edu.au
Professor of Marketing & Management, Tweed Campus, Southern Cross University