Posted by on April 09, 19102 at 23:59:56:

K.V. Chandrashekar
__________________________________________________________________
16,C.R Layout,
J.P Nagar 1st phase Ph: 91 80 6633784
Bangalore-560078 Email: visweschan@yahoo.com

VISION

A senior-level position as a customer support or marketing manager in the Office
Automation, Information Technology, Telecom or Electronics sector which will
provide a rich opportunity for professional development and personal growth

CAREER OVERVIEW

Twenty-one years exclusive experience in the private sector as a customer support and
marketing professional with comprehensive business development and project planning
background encompassing all aspects of field operations, (1979-present)

- Business Development
- Joint-ventures and Business Partnerships
- Customer Support
- Client Servicing
- Strategic Planning
- Management Information Systems
- Product Positioning
- Demand Estimation and Fulfillment Monitoring
- Market Segmentation
- Channel Sales
- Dealer Network Relations
- Franchise Development and Sales Training

EMPLOYMENT HISTORY

HCL Infosystems Ltd.-- Office Automation Division, NOIDA, Calcutta
Senior Manager-- Business Development (3/2000-present)
Senior Regional Manager-- Eastern Region, (6/96-3/2000)
Regional Customer Engineering Manager, (7/95-6/96)
Manager-- New Installation Group, (9/94-6/95)
Joined the Organization as a manager in the Office Automation Group and managed all
spheres of business activity including marketing, sales and customer support to promote
the Company's full range of office automation products such as copiers, printers,
scanners, postage metering equipment and bulk mailing systems
Current Responsibilities and Result Areas
* Assess customer's needs, recommend configurations and oversee product installation
and technical support
* Generate Total Growth and Profitability as a profit center head
* Promote Business Development within assigned regions
* Manage all aspects of tender preparation and submission and procure sales and
service contracts
* Recruit and supervise a sales force and support team and optimize product sales
* Identify and actively pursue new accounts including government agencies and public
sector undertakings
* Monitor corporate relocations, IT start-ups and foreign investments and seek business
opportunities

Professional Achievements
* Cemented a joint-venture agreement between HCL and Pitney Bowes Inc. of USA--
the world's largest manufacturer of mailing solutions with annual revenues of over
US$1 billion; the agreement provides exclusive rights to market Pitney Bowes products
in India
* Actively involved in obtaining ISO 9000 certification for HCL Infosystems--OA
Division
* Overhauled the Company's operations in the Eastern Division from net annual losses
of 20% to net annual gains of 5% in a short span of three years
Current Customer Profile
Arthur Anderson, Department of Space-- GOI, Ministry of External Affairs-- GOI,
State Bank of India, United Bank of India, Dr. Reddy's Laboratories, Hyundai, Ford,
Hindustan Motors

India Telecom Ltd., Chennai
Regional Manager-- Support, (9/93-8/94)
Key Responsibilities and Result Areas
* Lead a team of fifty marketing, sales and customer support professionals in all four
southern states to promote the Company's paging and related telecom services
* Coordinated after-sales services and technical support to end-users
* Provided ongoing updates to both current and potential customers with respect to
emerging technologies
* Established and met revenue generation targets
* Formulated and approved bonus and incentive packages for junior staff

Kilburn Reprographics, Cochin, Bangalore, Chennai, Trichi
Area Manager, (3/90-8/93)
Regional Service Manager (3/88-3/90)
Regional Service Engineer (6/85-3/88)
Service Engineer, (9/82-6/85)
Key Responsibilities and Result Areas
* Handled technical support functions at various levels
* Developed, implemented and streamlined a comprehensive technical support system
to guarantee same-day servicing
* Marketed annual maintenance contracts and negotiated renewals

Lucas-TVS, Chennai
Graduate Trainee, (1979-82)
* Launched professional career as an entry-level technical trainee and gained valuable
hands-on experience in technical trouble-shooting
* Received specialized training in electrical maintenance and servicing

EDUCATIONAL BACKGROUND

College of Engineering, Madras University, Guindy, Chennai
Bachelor of Engineering, (1974-79)
Specialization: Electrical and Electronics

Vidya Mandir, Chennai
Matriculation-- Madras University Board, (1972)
Stream: Science Stream

Professional Courses
* Completed a Process Improvement Management course conducted by the Quality
Improvement Process Management College (Philip Crosby), (9/2000)

PROFESSIONAL SKILLS

Management and Marketing Skills
* In-depth knowledge of the southern, eastern and northern regions with respect to the
office automation and telecom sector
* First-hand knowledge of the latest industry trends and developments both at the
national and global level
* Advanced familiarity with the complete range of Customer Support and Marketing
protocols required of a senior manager
* Ability to adapt and apply advanced sophisticated marketing tools and methods to
promote product sales and support business development

Communication Skills
* Proficient in English, Hindi, Tamil and Telugu
* Ability to conceptualize Innovative marketing strategies and implement them by
communicating effectively with management
* Strong interpersonal and written communication skills
* Able to motivate a sales force and strive for optimum performance standards based
on a positive corporate outlook
* Participate, schedule and lead meetings, mission-critical sessions and training
programmes

Computer Skills
* Working knowledge of Windows 98, Office 2000 tools and computer fundamentals
* Familiarity with the Internet and email messaging

HOBBIES AND INTERESTS

* Listening to music and travelling
* Reading current periodicals and following current events
* Cricket and athletics

PERSONAL DATA

Father's name: Mr. K.N. Visweswaran
Date of birth: April 14, 1955
Place of birth: Chennai, Tamil Nadu
Marital status: Married

REFERENCES

Available upon request