Posted by on December 31, 19101 at 21:33:26:

PERSONAL PARTICULARS

Name : Hessly Hafiz Bin Hussain Arif
Address : No 2 Jalan Saga 19, 68000 Ampang.
Selangor
E-mail : hessly@yahoo.com
Height : 5’ 6”
Weight : 62Kg
Marital Status : Married
Race : Malay
Religion : Muslim
Gender : Male
DOB : 5th October 1969
Contact Number : 60193512422 / 03-42964424

EDUCATION BACKGROUND

1987 -1990
Diploma in Hotel Management (National Productivity Center).

1987-1988
Certificates In Elementary Spreadsheet

1987-1988
Certificates In Elementary Dbase III

1982-1986
Sijil Pelajaran Malaysia

SPECIAL TRAINNING/COURSES ATTENDED

 Guest Travel Trauma conducted by
Shangri-La’s International
 Managing Total Quality Customers Services and
Effective Strategies to Keep Customers for Life
 Giving and Receiving Criticism-The Key in
Interpersonal Success
 Motivating Your Subordinates to Higher
Productivity
 Building Winning Work Teams
 Team Building Skills – from Basic to Advance
Team Training
 Developing Operations Management Strategies
 Effective Selling Techniques

WORKING EXPERIENCE

Paloma Boutique
Resort Langkawi
Resident Manager

2001-2001
To ensure the resort are maintained and operated in a satisfactory manner. Over looking the whole property in Sales, Manpower, Operations, consisting of 4 F&B outlets, Costing, Housekeeping, Front Office etc.

Training

To ensure that all staff are adequately trained to perform their functions satisfactory.

Policies / Procedures

To ensure all policies and procedures set are observed at all times by all staff in the department especially with respect to the established key performance areas.

Quality Improvements

To ensure that the quality of the service at all resorts are continually being improved.

Cost Control

To ensure that all resort operations cost are monitored and adequately

Manpower
To ensure sufficient manpower is maintained in order to provide a satisfactory level of service.

Financial Accountability

To be accountable for all monies transacted / received and the preparation of accurate financial report.

WORKING EXPERIENCE

Company property / Assets

To be responsible and accountable for all company property / assets.

Leisure Holidays
Resort Operations Manager

1998-2000
Over Looking 10 resorts in the company and maintaining the highest standards affiliation to RCI Internationals.
Langkawi - Perdana Beach Resort (Gold Crown Resort ), Penang - Leisure Cove (Gold Crown Resort), Leisure Bay, Cameroon Highlands – Greenhill Resort (Resort of International Distinction) Genting Highlands – Amber Courts, Kuala Lumpur – Golden City Condominium, Port Dickson – Kemang Indah, Melacca – Paradise Melaka Village (Resort of International Distinction), Johor- Desaru Impian Resort (Resort of International Distinction), Australia – Santana Beach Resort (Gold Crown)

Resort Management

To ensure that all resort under the Leisure Holidays are maintained and operated in a satisfactory manner.

Resort Inspection

To ensure that all resort are inspected regularly.

Training

To ensure that all staff are adequately trained to perform their functions satisfactory.

Meetings

a) To attend all meetings which requires the presence of Resort Operations Department
a) To ensure that all resorts heads conduct regular meeting with the resort staff.

Reports

To ensure that all-relevant reports with respect to the department are completed by the datelines given.

Policies / Procedures

To ensure all policies and procedures set are observed at all times by all staff in the department especially with respect to the established key performance areas.

Quality Improvements

To ensure that the quality of the service at all resorts are continually being improved.

WORKING EXPERIENCE

Cost Control

To ensure that all resort operations cost are monitored and adequately.

Courtesy Calls

To ensure that guests receive a courtesy call during their stay at all managed resorts.

Pre – Checked In Control

To ensure that in manage resorts, units are pre-checked before the guest check-in. All defects or discrepancies must be indicated to the guest upon check in.

Manpower

To ensure sufficient manpower is maintained in order to provide a satisfactory level of service.

Financial Accountability

To be accountable for all monies transacted / received and the preparation of accurate financial report.

Company property / Assets

To be responsible and accountable for all company property / assets

Shangri-La’s Golden Sands Resort Penang &
Shangri-La’s Rasa Sayang Resort Penang
Sales Manager

1996-1998
Overlooking two properties in terms of revenue.
Implements all sales action plans related to the market areas as outlined in the marketing plans.
Attends major travel functions (trade shows etc.) that specifically with the market areas.
Promotes and produces sales leads for other Shangri-La’s property.
Plans sales trip, to major market areas.
Arranges familiarization trips by major client
Maintaining a high level of exposure for the hotel in major market areas.
Attends all pre-conference meeting and assist in the preparation of post-conference reports.
Provides training and development to Sales Executive under their guidance to prepare them for future growth opportunities in Sales & Marketing.
Performs all duties and responsibilities in a timely and efficient manner.
Establish and maintains effective employee relations.
Maintain the highest standards of professionalism, ethics and attitude towards all guest, client, staff etc.

WORKING EXPERIENCE

Mariana Beach Resort Pahang
Sales & Operation Director
1995-1996
Implementation Marketing Plan for the property
Implementation Of Sales Strategy for the property
Setting up office job description for the Sales Executive
Training for Sales Executive
Monitoring the Sales Forecast for the property
Identifying the Target Market and Corporate Companies
Maintaining the Monthly/Yearly budget for the Sales/Marketing department.

De-Palma Inn Shah Alam
Sales Executive

1994-1995
Covering corporate account for government, consortium, agencies and associations.
To organize group check in from corporate company
Organizing companies Annual Dinner, Seminar, Annual General Meeting in the hotel
To make sure all Shows in the Itinerary goes smooth as the program.
To sign up contract between the hotel and corporate companies for credit facilities, banquet rental etc.
Making sure all things or food to be serve best to the company attending the function by the F&B dept.
Arranging for Shows entertainers Artist Mobile disco machine if requested.
Extending corporate rate to every potential companies.
Responsible on behalf of the hotel to make sure all event are organized smoothly according the itinerary.

Federal Hotel Kuala Lumpur
Sales Executive

1993-1994
Covering corporate account for government, consortium, agencies and associations.
To organize group check in from corporate company
Organizing companies Annual Dinner, Seminar, Annual General Meeting in the hotel
To make sure all Shows in the Itinerary goes smooth as the program.
To sign up contract between the hotel and corporate companies for credit facilities, banquet rental etc.
Making sure all things or food to be serve best to the company which attending the function by the F&B dept.
Arranging for Shows entertainers Artist Mobile disco machine if requested.
Extending corporate rate to every potential companies.
Responsible on behalf of the hotel to make sure all event are organized smoothly according the itinerary.

WORKING EXPERIENCE

Mayflower Acme Tours
Rental Sales Officer
1992-1993
To assist all tourist in their difficulties during their holiday here in Malaysia.
To consult the tourist for choice of Hotel.
To organize their itineraries during their stay in Malaysia until they depart.
To confirm all reservation/bookings to the hotel according to their itinerary.
Assign VIP transfer for the Malaysian Stopover passenger in their late / delay flights.
Have to make sure the hotel plans passengers have their drive about plans program.
Booking all local / country side / city tours.
Flights check in.

Tioman Island Resort.
Front Office Supervisor.

1991-1992
Overlooking the day to day operation in the Front Office Department including the operators department.
To assure all check in are key in correctly in to the system by all front office personnel.
Assign rooms for group check in.
To assign room for guest check in.
Monitoring Credit limit for in house guest.
All reports room statistic to be printed out by the night shifts.
Handling all complaints by the guest in front office.
Staff Discipline

Shangri-La Hotel Kuala Lumpur
Reservation Clerk
1990-1991
Taking reservation from all over the world for rooms division.
Stop over MAS passenger (Transfer In/Out )
Organize Special Dinner for a special guest during first day check in.
VIP/CIP Check in for Corporate Company.

PROJECT ACCOMPLISH

1994
(De-Palma Inn )Shah Alam

I have help opened the hotel from stage of pilling to hotel operation.
Setting-up and opening hotel from the post opening to pre-opening of 115 room hotel
Monitoring of project for generating new business for the property.
Produce new corporate companies to establish business contact before hotel operation.
Establish new agent for property.
(Managed by Marubi Hotel Management)

1995
(Mariana Resort) Cherating
I have help opened the project of planning hotel operation.
Implementation of hotel concept.
Implementation of Interior Design / Land Scaping / Hotel Lobby / Rooms / Uniform etc.
Leasing of Hotel Kitchen / Plan with project contractors.
Setting-up and opening hotel from the post opening to pre-opening of the hotel consisting of 240 rooms of suite apartment and 118 of hotel rooms.
Monitoring of project for generating new business for the property.
Produce new corporate companies to establish business contact before hotel operation.
Establish new agent for property.
Implementation Marketing Plan for the property
Implementation Of Sales Strategy for the property
Setting up office job description for the Sales Executive
Training for Sales Executive
Monitoring the Sales Forecast for the property
Identifying the Target Market and Corporate Companies
Maintaining the Monthly/Yearly budget for the Sales/Marketing department.
(Managed by Tropical Entity Sdn. Bhd.)

1996
(Residence Inn)Cherating

I have help opened the hotel from stage of pilling to hotel operation.
Setting-up and opening hotel from the post opening to pre-opening of the hotel consisting of 75 hotel rooms
Monitoring of project for generating new business for the property.
Produce new corporate companies to establish business contact before hotel operation.
Establish new agent for property.

2000
(Perdana beach Resort) Langkawi
Setting-up and opening hotel from the post opening to pre-opening of the hotel consisting of 72
two bed room suites.
To establish all operations and key performance areas.
Setting up all internal equipment / training.

SPECIAL ASSIGNMENTS

Shangri-La’s
Chairman

1997
Successfully organized an international Golf Tournament sponsored by Shangri-La’s Hotel and Resort & Cathay Pacific.

Awarded
1997
Appreciation letter by Shangri-la’s Kuala Lumpur for attending to an unforeseen crisis with the team at Shangri-La’s Kuala Lumpur.

Awarded 1994
Appreciation letter by De-Palma Hotel for community services which the hotel is facing during opening.

REFERENCES

Name : Zaid Mohd Noh
Designation : General Manager
Address : Rasa Sayang Johor
Johor Bahru,
Johor.
Years known : 4 Years
Telephone No : 03-7584326

Name : Jasmine Lee
Designation : Group Director of Sales & Marketing
Address : Ampang Point
Years Known : 1 Year
Telephone No : 012-3322238

Name : Conrad Kee
Designation : Director
Address : Kuala Lumpur
Years Known : 4 year
Telephone No : 012-2862000

Personality

My emotions : Dynamic and active, strong-willed and decisive, unemotional, independent, compulsive need for change.

Me at work : Born leader, not easily discouraged, goal oriented, organizes well, often sees the whole picture and seeks practical solutions, spontaneous, insists on production, stimulates activity and thrives on opposition, is usually right, often excels during emergencies, has little need for friends but will work for group activity, optimistic.