Posted by on October 06, 19102 at 15:51:27:

Correspondence Address
11A/14, W.E.A., Karol Bagh
New Delhi 110005.
Tel. No. : 5722638, 5729055
Mobile : 98105-29055
E-mail : kaurharbir@indiatimes.com

Harbir Kaur Sachdeva

OBJECTIVE
The growth oriented challenging position in customer service, which utilizes my skill developed through experience and education.

KEY SKILLS
Perseverance
Analytical Strength
Initiative
Organisation

PROFESSIONAL EXPERIENCE

Ebookers.com 1st Apr. 2002 – till date
Travel sales consultant

To achieve monthly sales targets, ensuring a minimum profit is achieved monthly.
Fully utilise The Sales System to enhance the customer’s holiday/trip.
Take full responsibility for all queues and action daily, and advise customers directly of any changes.
Deal with customer problems in an efficient and courteous manner, achieving a mutually agreeable result.

Daksh.com 1st Nov. 2001 - Mar. 2002
Customer Care Executive

Attending International Calls
Providing Customer Solution

North West Airlines (IGI Airport) 4th July 2001 – 31st Oct. 2001
Meet and Assist

To assist people with disabilities in boarding and departing an aircraft with boarding chairs uniquely designs for narrow aircraft aisles.
Responsible for making boarding announcement at the boarding gate and even for making voicemail recording.
Co-ordinating the transfer of the minor from their arrival flight to their departure flight.
Complete line of trust lovingly and safely arranging for young, older, elder, Children and disabled passengers.

Hotel Inter Continental (New Delhi) April 2001 – 3rd July 2001
Guest Relations Executive

Maintains cordial guest relation, repeat guest history and supervising the front desk assistant.
Insure maximum guest satisfaction through personal reorganization.
Inform operating department on matter which concern to them like house keeping, flower room and F and B controls etc.
Taking care and planning all the V.I.P. moments of Hotel.
Eye of cleanness in the lobby and guest room prior to arrival.
Promote Inter Hotel sales and In-house facilities.

Hotel Inter Continental (New Delhi) 1st September 1999 – March 2001
Art Co-ordinator (Art Junction Gallery)

Assisting in the coordination of installation of design expects.
Evaluating and utilizing data base management both media relation, media briefings.
Development of even management and other duties as assigned.
Securing cost estimates for monitoring the installation budget.

PROFESSIONAL QUALIFICATION
Galileo Computers Course related to Air Ticketing from Inter Globe
Advance Course in German Language from Max Mullar Bhawan in 1998
(Six Months)

EUCATIONAL QUALIFICATION
Graduation in Arts Stream – Delhi University

PERSONAL PROFILE
Father’s Name : Mr. Tarlochan Singh Sachdeva
Date of Birth : 3rd January 1978
Gender : Female
Height : 5’9”
Marital Status : Single
Hobbies : Socializing and Interacting with People, Painting, Sketching,
Listening Music

Harbir Kaur Sachdeva