Posted by on March 07, 19101 at 14:08:02:

CHIA MEEI LI, Josephine

Personal data

Working Experience: 3 years
Age: 26
Date of Birth: 24th NOV 1975
Citizenship: Malaysian
Marital Status: Single
Sex: Female
Religion: Buddhist
Homepage: http://wineyard.hypermart.net E-mail: mlchia@tm.net.my
Tel: (H) 03-9711817
(O) 03-76606150 Extn: 230
(H/P) 013-3524223
Address: NO: 59-03-10, Batu 4,
Jalan Cheras, 56100 KL.
Current Salary: RM 2,950
Expected Salary: RM 3,200 (neg.)
CAREER AIM:
To achieve Excellence in Customer Service & Consultancy by making good use of my IT experiences and skills build throughout the years of working experience. Therefore, a position to be sought is one that will cultivate the professional skills and experience necessary in Customer Advocacy, Service, and Support which in turn allow me to work productively, effectively and with great contributions to company as well as career achievements.

WORKING Experience

Work Started: since 10/2000

Donovan Systems (M) Sdn. Bhd. Philleo Damansara I, PJ.

- The creator of the 64 Bit SPARC Linux Server

Account Manager

n Develop account plans to identify and penetrate major accounts in the ISP, SMI/SME, Data Centers, ASP and Telecommunication sectors.

n Jointly work with partners to provide highest level of service to customers.

n Pro-actively contact customers and account support partners regularly and persistently to review account status.

n Actively pursue and review customers feedback to determine appropriate actions and business opportunities.

n Write technical proposals in promoting Linux - the Open Source Computing as the stable operating system in providing the environment for the purposes like: to set up a Intranet/Internet Server, Firewall, Email Server, Web Server, VPN, Clustering, or even Data Centers for instance the project in Cable & Wireless, PCCW.

Duration: 1 year since 9/1999

FCS Computer Systems (M) Sdn. Bhd. Technology Park Malaysia, Bukit Jalil

Software Development Engineer

n Maintain and debug company's product - the Call Accounting System namely WinSuite which is popularly used in hospitality industries especially hotels.

n Customize WinSuite software modules which interfaces between Call Accounting System with varies PABX (ie. NEC) or Hotel Front Office System (ie. Fidelio Open System).

n Support customers through phone as well as on site troubleshoots, installations and upgrades.

n Conduct product training to customers' MIS staffs and end-users.

n Involve in HSIA (High Speed Internet Access) project which is FCS's new web-based cross platform product. I take part in the stages namely: System analysis, Design of System Flow, Web Page User Interface design, coding and module testing.

Languages & Software Used:

- MS Visual Basic 5.0

- HTML 4.0

- JavaScript,

- ActivePerl 5.22

- Xitami Web Server Software

- MS IIS 4.0

- MS Front Page 98/2000

- Macromedia Flash 4.0

- Adobe ImageStyler 1.0

- MS NT Workstation, MS Windows 98

- Microsoft Access, Data Access Component 2.1

- Oracle Database

Duration: 2 years since 1/1997

CSA Computer Systems Advisers (M) Berhad. PJ, Selangor

Technical Instructor

n Conduct training classes to participants who came from diversified industries for example KLSE, Toyata, Phillip Morris etc.

n On a corporate basis, the courses I conduct include operating systems like Windows NT, Windows 95 and Windows 98, and Microsoft Office Applications like MS-Word, MS-Excel, MS-PowerPoint, MS-Project and others like Lotus Notes Domino.

n Develop course materials and prepare lab exercises for participants.

n Perform the software installations, configurations and technical troubleshoots which I encountered during the training room setup and preparation.

n Support customers through phone for customers on the applications I have taught.

Duration: 1/2 year since 6/1996

Melia Hotel Kuala Lumpur Jln Imbi, Kuala Lumpur

Telemarketer (Part-time basis)

n Average 5 sales a day in selling membership privileged card membership.

n Job description is: To make calls to people to inform and convince potential customer in taking the beneficial membership scheme promoted by Melia Hotel Kuala Lumpur.

Duration: 1/2 year since 1/1996

Startmark Research Consultant Kuala Lumpur

Market Surveyor (Part-time basis)

n Averagely interviewed more than 20 people a day to conduct market survey on a client’s product, both by phone or face-to-face interview.

n Job description is: By accordance to the questionnaires prepared, I choose target people to get their opinions on a product used eg. Hair shampoo or how they feel on one company’s services like carrier service.

Duration: 1 year since 1/1995

Office Depot Sdn. Bhd. Pandan Jaya, Cheras

Administration Assistant (Part-time basis)

n Handled the administrations, paper and clerical functions as well as indoor sales for a wholesale company dealing with Time Card Machines / Time Recorder.

n Responsible in Stock Inventory tracking and control also.

Duration: 1 year since 1/1994

ITC Info. Tech. Consultants Pte. Ltd. (Based in Singapore)

Project Assistant (Contract basis)

n Involve in the PTS CD-ROM Publishing And Consultancy Project.

n Major responsibilities is in the conversion stages that generate electronic databases produced through scanning and OCR processes and CD-ROM publishing.

Education & certification

15 Oct 1998 MCSE Microsoft Certified Systems Engineer

Certification Exams Completed Successfully include:
- Networking Essentials
- Implementing and Supporting NT Server 4.0
- Implementing and Supporting NT Server 4.0 in the Enterprise
- Implementing and Supporting NT Server 4.0 Workstation
- Internetworking with Mircosoft TCP/IP on Microsoft Windows NT 4.0
- Implementing and Supporting Microsoft IIS 3.0 and Index Server 1.1

15 Oct 1998 MCP + Internet

Microsoft Certified Professional + Internet

30 June 1998 MCP Microsoft Certified Professional

11/1998–11/1999

CSU CHARLES STURT UNIVERSITY, Melbourne Australia

Bachelor Degree of Information Technology,

Multimedia Technology Major with GPA: 4.75 over 7.00

Languages & Softwares Learnt: HTML 4.0, VBScript, Java Servelet & Applet;

MS InterDev, ASP, Macromedia Director 6, SQL Server 7.0.

1995–1996 INFORMATICS COLLEGE Kuala Lumpur

ADCS Advanced Diploma in Computer Studies with GPA: 3.11 over 4.00

1994–1995 SYSTEMATIC COLLEGE Kuala Lumpur

NCC Diploma in Computer Studies with Total Score: 74.7 over 100

0001991–1995 S.M. (P) BANDARAYA Kuala Lumpur

I have gained 8 credits in my SPM results. Details is as below:

SUBJECT GRADE

English 3

Mathematics 1

Additional Maths 4

Biology 2

Chemistry 3

Physics 4

History 3

Moral Knowledge 7

Bahasa Malaysia 5

Interests AND ACTIVITIES

Reading, Drawing, Swimming, Traveling and Meditating

SPECIAL SKILLS & OTHER INFORMATION

Self starter, goal oriented and keen in learning

Fluent in written and spoken English, B.Malaysia, Mandarin, Cantonese and Hakka.

Own transport and clean driving license. Willing to travel outstation and oversea..

REFERENCES ARE AVAILABLE UPON REQUEST

• CHIA MEEI LIOnline Resume