Posted by on July 24, 19103 at 23:30:02:

AMIT.U.TIWARI
C1-53 Mangal Apartments
Vasundhara Enclave
New Delhi-110096
E-mail :-au_tiwari77@hotmail.com/autiwari77@indiatimes.com
Chat ID:-autiwari772003@yahoo.com
Mobile #(011)-35343837
Res Tel #(011)-22619354
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Objective
To obtain employment in the esteemed organization to achieve organizational and career goals.
Biographies
Date of birth 27th May 1977
Educational Qualification
 Academic
Bachelor of Science (Hons) physics (1997-2000)
Jamaia Millia Islamia, New Delhi.
Ist -division
 Professional
1. Cisco Certified Network Associate (CCNA 3.0)
2. Microsoft Certified Systems Engineer (MCSE)-NT 4.0
3. CompTIA A+ Certification
Work Experience(3 yrs)
Designation Organization From-To
Consultant(Infrastructure)IT ElixerWeb.com Dec02July03
Sr.Technical Support Engineer Vcustomer India Pvt LTD Nov01Nov02
Customer Support Engineer Wipro Infotech June00Nov01

Skills Acquired on
 Operating Systems
Installation, Confirguration, Administration, upgradation, Maintanance, Troubleshooting, auditing related to Dos 6.0,Win-95,98,Me,NT,2K,XP,Novell NetWare 4.x & 5.x,Mac-8.0&10 on almost all the commonly preferred Corporate Branded Systems like Acer,Apple,Compaq,Dell,,HP,IBM,Wipro…(etc),both at Desktop and Laptop Level.

 Software Applications
Installation, Configuration, Maintanance, Upgradation, Troubleshooting of the commonly used Corporate Software applications like MS Office, Adobe Reader&Writer, Winzip, Visio, Autocad,Paperport,Tally,
Brdebose,CD writing Softwares(Iomega,Neuro),Finware,Microbanker,Maximo,ACDC Viewer,Photoshop, Norton & Mcafee Antivirus,PC Anywhere,VNC,Imaging Software like Norton Ghost&Image Cast,Backup Software like ARCServerIT …….(etc)

 Basic OS Networking & Internet Access Setup(Client and Server both)

Identifing the networking capabilities of OS including procedures for connecting to the network.
Installation of appropriate Protocols (Familiarity with TCP/IP, IPX/SPX, ARP, RARP, ICMP, RIP, NetBEUI, UDP, SMTP, POP3, NNTP, FTP, HTTP, PPTP, SLIP AND PPP)
,Appropriate Services example "Client for Microsoft Networks/Novell Netware",File and Print Services….etc.Configuring the NIC's Assigning the IP addresses/DHCP,Subnet Mask,Default gateway,DNS,WINS,Proxy Server,Adding Client Machine to Appropriate Domain,Giving the Required Administrator Rights to Domain Users.

 Systems Administration(NT,2K and Lotus Notes R-5) Day To day Tasks

Creation of user ID's for New users, Assigning groups, Assigning Home directory & Batch File, Adding users to the appropriate group,Promoting BDC to PDC, Event Viewer logs,Performance Monitor with appropriate Chart Selection, Antivirus Updation, File Server Administration….(etc)

Projects Carried Out
i. HDFC Bank
 Server migration of Novell Netware 4.0 → Novell Netware 5.0
 Client and server migration of cc mail → Lotus Notes 4.6
 Client and server migration of Lotus Notes 4.6 → Lotus Notes 5
 Router configured Cisco-2600 series .
 Regular backup of data using Arcserve it backup utility.
 Novell client 16→ client 32 migration.
 Installation, configuration and support of customized software like Finware, Microbanker etc.
 Implementing and installing Netbanking PC’s at all the HDFC locations in Delhi.
 Installation of Brdebose software at all HDFC client locations.
ii. UNAIDS
 Client & server Lotus Notes 5 installation
 Carried out user level training on Lotus Notes 5.0
 Creation, deletion and modification of Lotus id's
 Migration of Lotus Notes server and client from LN 4.6 → LN 5.0

iii. INFOGAIN
 Asset data collection of about 300 PC's
 Hardware & software troubleshooting of about 80 PC's within committed time.
iv. PUNJ LLYOD
 Carried out user level training on Lotus Notes 5.0
 Installation, configuration and support of customized software like Auto-cad, Maximo, Tally, Norton & Mcafee Antivirus, Powerterm, Paperport, ACDC viewer, Lotus Notes 4.6 & R-5.
 NT-server and Lotus Domino (R-5) day-to-day system administration activities
Backup management.
v. VCUSTOMER
 supporting North American Compaq users almost all range of desktops PC’s,Laptops, ipaq devices, wireless networking devices like connection point (CP2E,CP2W,Wirless Laptop Cards,5-port Switch,USB Ethernet Adapter, Access Point, Ethernet PCI Cards).
vi. SAPIENT
 Basic Network Troubleshooting.
 Building the Desktop IBM,Compaq,Dell,Laptops IBM(Thinkpad T23) and HP(4150,6000,6100,9000) using the Norton Ghost and Network Boot Floopies.
 Worked on implementation of Imagecast as the Imaging S/W.
 Configuring the PC's after cloning.
 Installing Win2k server,Win2k professional,Advance Server, Win XP(Home &Professional), win Me,Win 9X and Win NT (server &Workstation)
 Asset Management.
 Co-ordinate with NT ,Mesaging ,DNS,Networking,Firewall Admins for the resolution of the respective user problem.
 Imparting the Training and Ramping up to the Newly joined Local Support Engineers.
 Documentation of the IT related calls Flow Chart.
Training's Attended
Wipro (branded) machines (Supergenius, Mentor, Grafika and Voyager).Technical training on impact & non-impact printers,PC architecture training.Introduction to OS and MS-DOS,Using MS word, Excel, Power point 97,Implementing and supporting MS Windows-95 & Windows-98.Novell Netware 4.x (installation, configuration, administration, auditing,back up and restoring NDS partitions and replicas, NDS secutity, LAN &novell 4.x fundamentals).Networking essentials.Administering MS Windows NT 4.0.Supporting MS Windows NT 4.0 core technologies.Accelerated training for administration and implementation onMS exchange server 5.5 series.Unix (fundamentals, system administration, system accounting, security daemons, awk programming, file system, system problems, system tuning)Lotus notes 4.6 for end users Lotus notes 4.6 administration.Fast track on the Internet.ISO 9000 awarenessL1-level training on lotus domino R-5.L3-level training on lotus dominoR-5.Compaq product training (Win-XP home & professional). American voice and accent. Customer care softskills.

Types of calls resolved
Client & server (almost all brands) planning, implementation, troubleshooting and support for hardware, software, networking, peripherals, installations, virus management, backup management, vendor management, migration to newer version, asset data, performance monitoring, customized software related database replication, mail monitoring and routing, administration related to Win-NT, Lotus Domino, Exchange 5.5, Novell 4.x & 5,internet related, user training related………………(etc)
Maintenance, basic troubleshooting and support of data communication product like hubs, switches, routers, personal earth station, v-sat, radio modems, leased line modems, dial up modems, communication servers……………(etc)
Areas of specialization
a. Windows 9x,Me,2k,XP, NT (server & workstation) 4.0
b. Lotus notes 4.6 and Lotus Domino R-5 (client & server )
c. Maintenance and troubleshooting of Data communication products(Mostly Cisco Products).
Languages known
Hindi, English and Marathi.
Achievements
[a] Academics
a. 1998 won merit scholarship for being topper
b. 1998 won certificate of merit for physics lecture competition.
c. 1999 won certificate of merit for physics lecture competition.
[b] Extracurricular
Won certificates in
Sports Badminton, basketball, cricket.
Music Solo, dance, drama, one-act play.
Social events Blood donation camp.
Future Aspirations
To Be CCNP (Cisco Certified Network Professional)
Referrals can be given if requested
Self assessment

I have natural flair for learning and accepting challenges, with "Leading a group" abilities. I am with a strong realization and belief that through skill, determination, hard work and logical innovative thinking, one can be an asset to the organization.

Amit Tiwari