Posted by on September 11, 19103 at 02:53:26:

We are looking for suitable candidates to join our team to support our Foreign Multinational Clients. Interested candidates are invited to email your resume in MS Word format (virus scanned) to jobs@thatz.com stating your present and expected salary, as well as, availability. Please note that only shortlisted candidates will be notified.

Job Requirements :
A) Helpdesk-Desktop Support (Service Desk) Executives:
1) Diploma in IT or Computer Science with at least 1 year of similar working experience.
2) Possess MCP certification.
3) Experience in providing on-site IT support to end-users such as Desktop Computers, Laptops, Standard Off-the-shelf Software (MS Office, Internet Browsers, Lotus Notes, MS Outlook, Anti-Virus Software, CA/400 (Client Access), etc), Print Servers, PDAs and related LAN equipment.
4) Experience and interested in both Helpdesk telephone and on-site support.
5) Interested in providing and achieving quality Customer Service level. Able to consistently achieve high levels of customer satisfaction based on SLA.
6) Excellent communication (and must be a tactful person), inter-personal and administration skills.
7) Must be a Team player, as well as, able to work independently.

General job duties:
1) To provide first level telephony support to users on IT-related problems. (E.g., Laptops, PCs, Printers, Scanners, Plotters and Network Connectivity issue.), including logging and follow ups to close the work order(s).
2) To provide second level (face-to-face) support to user when the remote management tools and verbal advice are not suitable to resolve the issue.
3) To built, manage and maintain the IT inventories (E.g., Hardware, Software licenses).
4) To monitor application software, operating systems, hardware and network, and pro-actively informing users regarding the service up-time, availability, recovery and performance.
5) To perform logging of requests, provide Service Desk performance and Logging statistics, as well as, assist in user satisfaction surveys and training workshops.
6) To install and change control of user terminals, defined software for Laptops and PCs, and other user devices like Printers, Scanners or communications devices.
7) To provide a local service point to users where they can obtain immediate service (eg.). To log the request and ensure that the standby laptop or PC is available.
8) To provide IT related consumables to users (eg. Cartridges, diskettes, etc) as when required.
9) To update anti-virus data file on scheduled basis.
10) To assist in project implementations on desktop, LAN or laptop update or upgrade needs and system test.
11) To assist in IT equipment and software evaluation as when necessary.
12) To continuously document and update the FAQ and Service Desk manuals and processes.

_______________
WAP Message : Service Desk exp, MCP/MCSE, Immediate