Posted by on August 19, 19102 at 09:13:32:

JOBS ! JOBS ! JOBS !!
Positions urgently required to be filled

Our client, a world-wide prominent IT global company is currently looking for talents to join them.

Position : Technical Support Executives (read/write Thai)
Reports to : Technical Support Manager
Base Location : Bayan Lepas Penang
Salary : up to RM3,000
Note : Salary will comensurate with candidates qualification, experience and current salary.
Duties
 Diagnosis & repair, via telephone, computer systems & software systems within standard time frames.
 Escalate issues to Product Support team and/or Manager in order to resolve issue to the customer's complete satisfaction.
 Maintain accurate call logging and tracking into Helpdesk database.
 Excellent communication skills and able to work with people with varying levels of technical understanding and ability in international environment.
 Have strong understanding and technical ability for both PC environment and applications. Able to work rotating shifts Mondays through Saturdays.
Requirements
 Preferably degree in computer/engineering discipline. Strong understanding and technical ability to support PCs, operating systems and applications.
 Ability to read and write Thai is a MUST.
 Must be a Malaysian.
 Strong problem solving and customer relation skills. Certification in Microsoft/Novell desirable.
 2 to 3 years experience in providing direct support to end-users either in Customer Service/Field Engineering or corporate help desk.
 Analytical, articulate, result-oriented, able to perform under pressure and provide excellent follow up.
 Broad knowledge of software, hardware, Network Cards, Hubs/Routers/Bridges and terminal/terminal emulation.
 Microsoft professional certification will be an added advantage.
 Ability to speak, read and write proficiently in Thai and English.
 Candidates without direct experience but proficient in Thai and technically trainable are encouraged to apply.