Posted by on March 08, 19102 at 03:09:12:

1. CUSTOMER CARE EXECUTIVES

Responsibilities:
1. Interact with customers to provide info in response to inquiries on the bank's product and services.
2. Resolve problems and complaints in an accurate and timely manner.
3. Analysze and resolve operational problems on customer accounts and provide suggestions regarding various bank services and products.
4. Exercise sound customer service judgement in accordance with the bank's objectives, policies and guidelines.
5. Handle both inbound and outbound calls.

Requirement:
1. Minimum of 3 years working experience.
2. Ability to identify problems and develop solutions.
3. Work in a high volume and time sensitive environment.
4. Make practical and timely decisions is critical for success.
5. Good verbal, written, communication and interpersonal skills.
6. Bilingual and ability to converse in any Chinese dialect would be an advantage.

2. TEAM LEADER - CALL CENTER

Responsibilities:
1. Able to resolve problems at a higher level unsolved by Executives.
2. Good people management.
3. Proven career track record.

Requirements:
1. Diploma or Degree in any discipline.
2. Minimum of 3 years working experience.
3. Good command of English and Bahasa Malaysia both in written and communication.
5. Responsible and target driven.