Posted by on May 11, 19100 at 20:50:07:
JOB FUNCTIONS : Responsible for achieving standards of excellence in customer service by working as an integral part of the Customer Service in providing customer technical support for the Products, provide post-sales customer support in terms of project management, interface with various worldwide divisions on customer service support, support the existing Distributors in terms of attending to their queries on technical issues, conduct training to Distributors and/or clients to supplement after-sales support
DIMENSION : Responsible for the nation-wide customer service support in Japan which is expected to attain 50% of the Company’s Asia Pacific Sales Turnover in three years’ time
TRAVELLING : Frequent within Japan / Occasional trips to other Divisions (located world-wide) for training or support
IMMEDIATE CHALLENGE : To grasp the technical knowledge of the Company’s product within the shortest time frame
CAREER PROSPECTS : Vertical movement within the company
WORK EXPERIENCE : Minimum 2 years of related experience in Customer Service support, Solid knowledge of RF e.g. able to use spectrum analyzer to make measurements, working knowledge of HFC networks, communications theory and applications, is a must, Understanding of POTS, EI interface, LANS – servers, routers, hubs etc is preferred
OTHER QUALITIES : Proficiency in English Language (both verbal and written) is a must, a highly self-motivated and independent individual who possesses entrepreneur spirits and takes a lot of initiative at work, a proactive go-getter who can contribute well in a service providing team